We checked into a room that the ceiling was too short, the sprinkler heads in the ceiling were hitting me in the head! Then we saw a cockroach in the bathroom! The staff was accommodating in moving us to another room but the damage had already been done…you can’t “unsee” something like that and you always think there’s more. Again the staff was nice but the room wasn’t very clean.
This was such a dirty hotel that I contemplated sleeping in my rental car every night. The rooms were so disgusting that I cringe having to remember them. I went to the free breakfast just one time out of my four night stay and saw mini roaches crawling ALL OVER the table where the food was. I will never ever stay at this hotel again.
Beautiful building
Love this place. Breakfast buffer was awesome.
Great location, decent breakfast, convenient parking.
Cockroach climbing the wall next to the headboard on the bed. Not good. Remote for TV couldn’t solve the input issue requiring a visit from The desk clerk.
Huge Disappointment Dirty carpets in the room and to make things worse the room had a foul moldy mildew smell. I couldn’t even take a shower there because the bathroom was not clean when I checked in, there was still someone’s long hairs in the shower and the tile was old and had built up soap deposit. Thank God I only booked this hotel for one night, I barely slept. Do yourself a favor.... GO ELSEWHERE!
Parking is good Free and available . We had no problem
It is easy to hear conveersatioms and doors in the hallyway slamming. I am a light sleeper so it was an issue but the only issue.
Great breakfast, clean rooms, and excellent ameneties.
Clean room and helpful staff. Room did smell like cigarettes unfortunately.
Checking and check out was easy. They had a grab and go light breakfast that was enough for me. Room was extremely clean and comfortable and staff was friendly and helpful.
It was too noise. At night a lot of guest guests coming and going.
Pleasant and cozy good staff and quite area for peace
Location was good to all the things I needed to accomplish in the area
Located within a mile (2 km) of North Palm Beach Country Club, Best Western Plus Palm Beach Gardens Hotel & Ste & Conf Ctr is within 2 miles (3 km) of John D. MacArthur Beach State Park. This 83-room hotel welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi.
Start your day off right with a free buffet breakfast, served each morning from 7 AM to 10 AM. This hotel is home to a family restaurant and a bar/lounge.
The 83 accommodations feature sitting areas. Guests can expect free WiFi and 42-inch LCD TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include microwaves, refrigerators, and coffee makers.
Guests of Best Western Plus Palm Beach Gardens Hotel & Ste & Conf Ctr have access to an outdoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The front desk is staffed 24/7 to help with luggage storage, dry cleaning/laundry, and tours or tickets. Additional amenities include conference space, a business center, and coffee/tea in a common area.
We checked into a room that the ceiling was too short, the sprinkler heads in the ceiling were hitting me in the head! Then we saw a cockroach in the bathroom! The staff was accommodating in moving us to another room but the damage had already been done…you can’t “unsee” something like that and you always think there’s more. Again the staff was nice but the room wasn’t very clean.
This was such a dirty hotel that I contemplated sleeping in my rental car every night. The rooms were so disgusting that I cringe having to remember them. I went to the free breakfast just one time out of my four night stay and saw mini roaches crawling ALL OVER the table where the food was. I will never ever stay at this hotel again.
"Thank you for sharing your experience with us, it saddens us that we were rated 1 stars. Please accept our apologies for not meeting your expectations During your next visit to the area, we hope you consider giving us another chance so we may provide the experience you were seeking."
Beautiful building
Thank you for staying we look forward to your return when in the Palm Beach area
Love this place. Breakfast buffer was awesome.
Thank you for taking the survey - we appreciate all
Great location, decent breakfast, convenient parking.
Thanks for staying and sharing we look forward to your return when in the Palm Beach area
Cockroach climbing the wall next to the headboard on the bed. Not good. Remote for TV couldn’t solve the input issue requiring a visit from The desk clerk.
The issues you raise are important to us. Please accept our apologies for any concerns about unwelcome visitors as well as for any distress about how the situation was handled. We'll look into your comments further, and we'd appreciate the chance to provide you with the high-quality accommodations you expect and deserve."
Huge Disappointment Dirty carpets in the room and to make things worse the room had a foul moldy mildew smell. I couldn’t even take a shower there because the bathroom was not clean when I checked in, there was still someone’s long hairs in the shower and the tile was old and had built up soap deposit. Thank God I only booked this hotel for one night, I barely slept. Do yourself a favor.... GO ELSEWHERE!
Thank you for taking the survey - all feedback is greatly appreciated - we are going to look into this issue
Parking is good Free and available . We had no problem
Thanks for the review hope to see you seen.
It is easy to hear conveersatioms and doors in the hallyway slamming. I am a light sleeper so it was an issue but the only issue.
With so many hotels in the area to choose from, we're thrilled you chose Best Western Plus Palm Beach Gardens & Suites & Conference Center. We're happy to hear that you enjoyed your visit, but we truly apologize for any external noise that disturbed you. Next time, please do not hesitate to let us know; we would have been happy to see if there was anything we could have done to make you more comfortable. If your travels bring you back this way, depend on us for an even better visit.
Dear Stephanie, we work hard to ensure a comfortable stay for every guest, so it is disappointing to see that we failed to meet your expectations. Please consider reaching out to us directly to share a little bit more about your visit and how we could have made your time in the area more enjoyable. Guest satisfaction means everything to our team, and we want to make sure that we're consistently putting our best foot forward." reservations10389@ad1global.com
We welcome all feedback, and we thank you for taking the time to share your comments on your recent visit with us. It is unfortunate to hear about your concerns regarding the sprinkler heads. In addition, we will investigate the other issues that you mentioned, and work to correct those, as necessary. Once again, thank you for taking the time to share your thoughts, and we hope to see you again in the future so that we can show you a fuller experience."