Red Roof Inn Virginia Beach - Norfolk Airport

Paid for room via Orbitz. Showed up and was not allowed a room because Hotels.com didn’t transfer money to Redl

Too much money for location and quality of the hotel.

The beds appeared to have dead bugs and parts of dead bugs under the first fitted sheet. Room was filthy and looked like it had only been vacuumed in the center of room (along walls, in corners and under AC were covered in dirt and dust and other gross things). I am ashamed I let my family sleep here even a few hours.

Arriving at the room, the a/c had been turned off, so the room was extremely warm. The a/c unit did catch up, and did an adequate job of keeping the room cool the remainder of the night. The room appeared recently renovated and was clean, which was pleasing, also considering the price paid for the room. The biggest complaint was the price paid for the room, considering the amenities offered and the overall quality of the room and property.

Breakfast was donuts and coffee or juice. Nothing else. The room had mold or mildew on the ceiling. The thermostat had two settings cold or warm. It was all or nothing. There was a pile of cords and power strip just thrown on the nightstand. The beds were clean and comfortable.

When we called to try to do early check in, the lady on the phone was rude and no early check in. We finally checked at 5pm and the gentleman who check was in did not even smile, looked angry, or just having a bad day. The front desk staff were not hospitable except during their morning breakfast time when they served fresh doughnuts and coffee. The overall location of the hotel is good just need to have friendlier front desk staff. The house keeping ladies were very friendly and polite and always were eager to help.

Old mattress with popping springs, dirty ancient carpet

Basic hotel. Comfortable bed, average room size. Donuts and beverages at breakfast. Room service was poor, but management did listen and offer me a credit.

Very good close to restaurants, beach and the kids loved the pool and the Krispy Kreme donuts in the morning

The check in was pleasent. The checkout was horrible. I wanted to stay another night and they insisted on me coming to the office when I informed them.I was still in bed all along they had my ceedit card information in the system. The manager and front desk personal displayed the lack of customer service experience and training therefore, I checked out of the hotel and took my business elsewhere. I would not refer anyone to this establishment if asked about my experience at this hotel.

Nor clean bed, dirty pillows, no protection cover pillows, smell not fresh No extra towels and no washcloths My husband got hurting foot by threshold between bathroom and open sink room.

Staff was very friendly and allowed us to check in several hours early. Gave us the choice of two rooms one in front and one in back. We chose the one in back to have privacy and quiet.

The women at the front desk was nice and very helpful after she got off everything went downhill my wife didn't like at all she said the room was old tired dingy looking,with stains. So happy wife happy life so won't ever stay there

Convenient and easy to find and very comfortable for overnight family stay.

Great value for your money. Comfortable, clean rooms. No pet fee! Breakfast (simple but great). Very nice staff.

Clean and comfortable. .was more than I expected when I opened the door.. we got a smoking room and it did NOT smell like smoke at all. Great pick

We only needed a place to sleep. We were gone all day for both days we stayed. The room was small and basic. The only hiccup was a couple banging on our door immediately after check in while we were settling in, saying the office said it was their room. While I can't speak for what happened in the office, I can tell you their key didn't work in our door..but did work in the one next to ours.