The hotel was convenient when visiting Nauticus. The hotel checking in staff mentioned I booked through a 3rd party- yes I booked through orbitz. Does that really make a difference? Paid for parking in advanced & when asked where to park I was given information to the wrong lot. Lost money in parking due to this. The hotel room was a nice size. Beds were comfortable. Room smelled like cigarette smoke masked with perfume.
Nice hotel
Parking garage for the hotel was not clearly defined.
My room was not clean. Bathroom shower was very disgusting, however staff was great in getting me a new room. However, new room had broken outlets.
Clean
The view Customer Service was great didn’t have many cable channels phone didn’t work room was small
Beautiful hotel. Great service. Would definitely stay again!
unsafe conditions during renovation, no signage directing guests, poor lighting, escalator from second floor broken. no access to 2nd floor by elevator , lounge on second floor closed, could hear construction noise on 12th floor
I booked this hotel mainly because of its location and because I'm a Marriott rewards member. The location is perfect. It overlooks the Elizabeth River, is within walking distance of so many restaurants, bars, and shops, and parking is easy. When I stayed, the hotel was undergoing some major renovations so it didn't look very inviting. I didn't mind this much because the room was upgraded and very nice. There were just other parts of the hotel that was under construction like some hallways, corridors, the walkway to the elevator, etc. The staff was very nice. Check in was fast. Had trouble contacting room service so I had to go downstairs to the restaurant for food; that was a little annoying. The bed was comfy. I'd recommend staying here, especially when the renovations are done.
I was VERY disappointed that the spa tub was not working! I would not have paid 300+ a night had I known it was not working.
Nice hotel with a good view of waterside in Norfolk
Good location. Property is old and in need of remodeling. Room seemed as if it was in the middle of construction.
Nice room working was cool would stay again ..................................................
After my flight was canceled, I booked (and paid for) a 2-double bed room. When I arrived, I was put in a hospitality suite with a Murphy bed and a pullout sofa. The room smelled and the bathroom was moldy. No discount or refund of the $310 room. The receptionist gave us free breakfast. This is my second bad experience in this hotel.
Walking distance to Waterside. Close proximity to the Expressway to get you to Virginia Beach and the airport.
While we were only spent one night in town, we accomplished a lot. We arrived to a welcoming hotel staff and were placed in a room overlooking the water. The room was spacious and very clean. We enjoyed appetizers in the bar and moved on to a great concert minutes away. Upon our return, we endulged with a few late night snacks across the street from the hotel. You will be completely satisfied staying at this property. Great location, wonderful rooms, excellent restaurant and caring staff.
Located in Downtown Norfolk, Norfolk Waterside Marriott is adjacent to Waterside District and within a 15-minute walk of popular sights like Harbor Park. This 407-room hotel welcomes guests with a restaurant and conveniences like an indoor pool and free in-room WiFi. It's connected to the convention center in central Norfolk and also close to Norfolk Scope and Chrysler Hall.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 11 AM.
Guests can expect to find free WiFi and 55-inch LCD TVs with cable channels and Netflix. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding and down comforters ensure a restful night. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
Guests of Norfolk Waterside Marriott have access to an indoor pool, a gym, and a rooftop terrace. Valet parking is available for USD 33 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, concierge services, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a 24-hour business center.
The hotel was convenient when visiting Nauticus. The hotel checking in staff mentioned I booked through a 3rd party- yes I booked through orbitz. Does that really make a difference? Paid for parking in advanced & when asked where to park I was given information to the wrong lot. Lost money in parking due to this. The hotel room was a nice size. Beds were comfortable. Room smelled like cigarette smoke masked with perfume.
Nice hotel
Parking garage for the hotel was not clearly defined.
Thanks for staying with us. We appreciate your feedback! In regarding for the parking garage we do have a valet that can help you to park and unload for your luggage and both of our garage is under City of Norfolk that connected in the hotel. We're hoping to host you again in the future
My room was not clean. Bathroom shower was very disgusting, however staff was great in getting me a new room. However, new room had broken outlets.
Hello, we are sorry to hear that you experienced this while with us in downtown Norfolk. We will address these concerns immediately. Thank you for your feedback and we hope to have another opportunity to host you in the future.
Clean
Thank you for your feedback!
The view Customer Service was great didn’t have many cable channels phone didn’t work room was small
Thank you for taking your time to commend us on our service! We appreciate your feedback and I will be reported the cable and phone issues with our team. We hope to see you in the future if you return to the area.
Beautiful hotel. Great service. Would definitely stay again!
Dear Guest, it was our pleasure welcoming you to Norfolk Waterside Marriott. We are pleased to know you were impressed with our modern property as well as the excellent service provided by our associates. Thank you for your feedback, and we look forward to welcoming you back on your next visit to Norfolk. Sam Parry, CRDE Front Office Manager
Thank you for taking the time to share your recent experience with us. We look forward to hosting you again in the near future.
Dear Guest, thank you for rating your stay at Norfolk Waterside Marriott. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sam Parry, CRDE Front Office Manager
Dear Jean, Thank you for sharing the wonderful rating about your experience at Norfolk Waterside Marriott and letting us know that you loved our property. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Sincerely,General Manager