This is very nice hotel, this is the only place we stay when we visit Nogales.
Please is a bit old but maintain. Heading was not working a bit cold.
The staff was very welcoming. The room was clean and comfortable. The breakfast was very good. The waiter was excellent.
Nice hotel close to the border. The air conditioner did not work but other than that it was an excellent room.
Was not a bad experience everything was good . Only thing I would change is carpet were stained and dirty other than that the cleaning was done well , the place was quiet, and staff was helpful
Front desk very professional and informative. The room was very clean and comfortable. Breakfast buffet was delicious they even had menudo. Only complaint I have would be the dang iron, I couldn't get it to stay hot to iron my clothes. My family and I enjoyed our stay and will most definitely stay there again next visit.
Nice, quick check-in. Clerk had the paperwork pre-printed before our arrival, ready to sign. Lobby is large, comfortable and visually appealing. Rooms easily accessible via interior hallways and elevator. Clean, quiet, ample space in room. Good wi-fi. Mexican-style breakfast buffet in dining room was excellent; cook on hand to prepare eggs, wide selection of fresh fruits, juices, quesadillas, Mexican sausage, etc., with real plates and table settings. Hotel is convenient to downtown Nogales and border crossing to Mexico, and an easy drive to the rest of town. Hotel is not the typical cookie-cutter modern box like most, but a unique, old-style nice hotel with restaurant. A delightful surprise.
Nice place, great breakfast. Close to everything
Unusually good value. Some parts of this big older hotel are a little tired, but the big comfortable rooms are clean and well equipped. The bed was perfect as was the shower. Good, complete breakfast, easy parking and strong internet.
Nice, clean, great staff, reasonably priced and included a nice buffet. Only problem was that the two nights that we spent there were cold and the central heating system was non functional. We did get extra blankets and a portable heater. .
Nothing really to say. Outdated hotel. Nice staff. But really, nothing special.
Good all around, comfortable & quiet hotel with a great breakfast & friendly dining room staff. The male front desk staff are extremely courteous & polite, and very efficient--exactly what you want in customer service and what makes you feel like your business is appreciated. The female staff (which we encountered the next morning at checkout) were the complete opposite. Cold, no smile, no offer to assist almost a blank stare as if to say what, you expect me to acknowledge your presence? All we needed was a taxi to be called and the 4 women at the desk all ignored us as if we were somehow beneath them (granted, one of them was on the phone, but the other 3 weren't about to lift a finger, even if it was simply to check us out of the hotel -- they just couldn't be bothered & were more intent on throwing shade). It wasn't until a male staff member appeared that we were given the courtesy of any customer service, and then he was excellent at what he did, as stated above, and equal to if not better than the male staff member who checked us in the night before. By the way, we are a regular couple, Hispanic male & Jewish female in our 50s & my companion even had her broken arm in a sling. We were pleasant, smiled, and we're not demanding, so not sure where all the attitude from the female staff was coming from. Why employ such people if they don't get the basic concept that they're there to serve the customer?
Beautiful pool, great food and wonderful restaurant service. Lovely staff too!
Quality Hotel Americana Nogales is a short stroll from Historic Santa Cruz County Courthouse and Santa Cruz County Chamber of Commerce & Visitor Center. This hotel has 97 rooms and welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free buffet breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM. Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge.
All 97 recently renovated rooms feature sofa beds, microwaves, and refrigerators. 32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Coffee makers, free local calls, and ironing boards are also standard.
Quality Hotel Americana Nogales features free WiFi in public areas, conference space, and a 24-hour business center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with concierge services and luggage storage. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a computer station.
This is very nice hotel, this is the only place we stay when we visit Nogales.
Thank you for considering the Quality Hotel Americana as your preferred lodging option in Nogales Arizona. Comments like this encourages us to continue working to satisfy our guests needs. Hope that we can see you here again soon.
Please is a bit old but maintain. Heading was not working a bit cold.
The staff was very welcoming. The room was clean and comfortable. The breakfast was very good. The waiter was excellent.
Thank you for the high marks and for the great comments. It's always nice to hear our guests leave satisfied. We know sometimes things happen but we are always willing to make it right for our guests. You are our number 1 priority.
Nice hotel close to the border. The air conditioner did not work but other than that it was an excellent room.
Was not a bad experience everything was good . Only thing I would change is carpet were stained and dirty other than that the cleaning was done well , the place was quiet, and staff was helpful
Front desk very professional and informative. The room was very clean and comfortable. Breakfast buffet was delicious they even had menudo. Only complaint I have would be the dang iron, I couldn't get it to stay hot to iron my clothes. My family and I enjoyed our stay and will most definitely stay there again next visit.
Nice, quick check-in. Clerk had the paperwork pre-printed before our arrival, ready to sign. Lobby is large, comfortable and visually appealing. Rooms easily accessible via interior hallways and elevator. Clean, quiet, ample space in room. Good wi-fi. Mexican-style breakfast buffet in dining room was excellent; cook on hand to prepare eggs, wide selection of fresh fruits, juices, quesadillas, Mexican sausage, etc., with real plates and table settings. Hotel is convenient to downtown Nogales and border crossing to Mexico, and an easy drive to the rest of town. Hotel is not the typical cookie-cutter modern box like most, but a unique, old-style nice hotel with restaurant. A delightful surprise.
Thank you for staying with us, and thank you for taking time to write a review, we appreciate your feedback.