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Aparthotel

The Vale Niseko

4.0 star property

Choose dates to view prices

Photo gallery for The Vale Niseko

A spa area with a stone floor, wooden ceiling, and glass walls.
A modern bathroom with a large window, a wooden vanity, and a stone backsplash.
A modern living room with a large window, a dining area, and a sofa.
A person in a polka dot dress overlooking a snow-capped mountain from a pool area.
A modern bathroom with a large bathtub, a visible window, and a bed in the background.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Explore the area

View in a map
166-9 Yamada, Kutchan, Hokkaido, 044-0081
  • Place, Niseko Tokyu Grand HIRAFU
    ‪1 min walk‬
  • Place, Niseko-Shakotan-Otarukaigan Quasi-National Park
    ‪3 min walk‬
  • Place, Niseko Hanazono Resort
    ‪26 min drive‬

Room options

View all photos for Superior Room Non-smoking Japanese-western 33 sqm 1-2 Guests 1st Floor

A modern hotel room with a large bed, a desk, a chair, and a window.

Superior Room Non-smoking Japanese-western 33 sqm 1-2 Guests 1st Floor

  • Sleeps 3
  • Free WiFi

View all photos for Standard Twin Room, Non-smoking, 33 ㎡, 1-2 Guests, B1 Floor

A modern hotel room with a large bed, a sofa, a round table, and a framed picture on the wall.

Standard Twin Room, Non-smoking, 33 ㎡, 1-2 Guests, B1 Floor

  • Sleeps 3
  • Free WiFi

View all photos for Condominium, Western or Japanese-western Room, Non-smoking, Studio Room, 35 Square Meters, For 1-2 Guests, 2nd-5th Floor

A modern hotel room with a large bed, a desk, a chair, and a view of the city.

Condominium, Western or Japanese-western Room, Non-smoking, Studio Room, 35 Square Meters, For 1-2 Guests, 2nd-5th Floor

  • Sleeps 3
  • Free WiFi

View all photos for Superior Hotel Room (Lower Ground)

In-room safe, desk, WiFi (free), bed sheets

Superior Hotel Room (Lower Ground)

  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Hotel Room

In-room safe, desk, WiFi (free), bed sheets

Superior Hotel Room

  • 344 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio

In-room safe, desk, WiFi (free), bed sheets

Superior Studio

  • 356 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Murphy's bed

1 Bedroom Suite with Murphy's bed | Private kitchen | Microwave, electric kettle, toaster, cookware/dishes/utensils

1 Bedroom Suite with Murphy's bed

  • 818 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Murphy Bed OR 2 Twin Beds and 1 Double Murphy Bed
  • Free WiFi

View all photos for 1 Bedroom Suite with Tatami Room

1 Bedroom Suite with Tatami Room | In-room safe, desk, WiFi (free), bed sheets

1 Bedroom Suite with Tatami Room

  • 890 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 2 Twin Futons OR 1 King Bed and 2 Twin Futons
  • Free WiFi

View all photos for 1 Bedroom Suite with Bunk Room

A modern living space with a kitchen, dining area, and seating area.

1 Bedroom Suite with Bunk Room

  • 893 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 1 Twin Bunk Bed OR 1 King Bed and 1 Twin Bunk Bed
  • Free WiFi

View all photos for 2 Bedroom Suite

A modern living room with a gray sofa, a round coffee table, a fireplace, and a large window offering a city view.

2 Bedroom Suite

  • 925 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite

A modern living room with a sectional sofa, a round coffee table, and a fireplace.

2 Bedroom Yotei Suite

  • Mountain view
  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed OR 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen

A modern living room with a stone wall, a flat-screen TV, a sofa, and a large window offering a view of a snowy landscape.

2 Bedroom Suite with Onsen

  • 1227 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Twin Beds and 1 King Bed OR 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room

Microwave, electric kettle, toaster, cookware/dishes/utensils

2 Bedroom Suite with Tatami Room

  • 1227 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds and 2 Twin Futons OR 2 King Beds and 2 Twin Futons
  • Free WiFi

View all photos for 2 Bedroom Suite with Tatami Room (Dual Key)

In-room safe, desk, WiFi (free), bed sheets

2 Bedroom Suite with Tatami Room (Dual Key)

  • 1302 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds and 2 Twin Futons OR 2 King Beds and 2 Twin Futons
  • Free WiFi

View all photos for 2 Bedroom Suite with Bunk Room (Dual Key)

A modern living room with a sofa, ottoman, and coffee table, a dining area with chairs, a kitchen in the background, and a stone wall with a flat-screen TV mounted above it.

2 Bedroom Suite with Bunk Room (Dual Key)

  • 1302 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 1 Twin Bunk Bed and 2 King Beds OR 1 Twin Bunk Bed and 4 Twin Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Suite (Dual Key)

3 Bedroom Yotei Suite (Dual Key) | In-room safe, desk, WiFi (free), bed sheets

3 Bedroom Yotei Suite (Dual Key)

  • Mountain view
  • 1625 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 2 Bedroom Suite with Onsen + Tatami Room

2 Bedroom Suite with Onsen + Tatami Room | In-room safe, desk, WiFi (free), bed sheets

2 Bedroom Suite with Onsen + Tatami Room

  • 1184 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 4 Twin Beds and 2 Twin Futons OR 2 King Beds and 2 Twin Futons
  • Free WiFi

View all photos for 3 Bedroom Suite with Onsen (Dual Key)

A modern living room with a stone wall, a flat-screen TV, a sofa, and a large window offering a view of a snowy landscape.

3 Bedroom Suite with Onsen (Dual Key)

  • 1227 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds OR 3 King Beds
  • Free WiFi

View all photos for 3 Bedroom Yotei Panorama Penthouse Suite

A modern living room with a large window, a dining area, and a sofa.

3 Bedroom Yotei Panorama Penthouse Suite

  • Mountain view
  • 2626 sq ft
  • 3 bedrooms
  • Sleeps 8
  • 6 Twin Beds and 3 King Beds
  • Free WiFi

View all photos for Superior Studio (A)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (A)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (B)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (B)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (C)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (C)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for Superior Studio (D)

A modern hotel room with a large bed, a seating area, and a view of the city.

Superior Studio (D)

  • 355 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed
  • Free WiFi

View all photos for 2 Bedroom Yotei Suite (A)

In-room safe, desk, WiFi (free), bed sheets

2 Bedroom Yotei Suite (A)

  • 1184 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 4 Twin Beds OR 2 King Beds
  • Free WiFi

About the neighborhood

Kutchan

The Vale Niseko places you next to Niseko Tokyu Grand HIRAFU and within a 5-minute walk of Niseko-Shakotan-Otarukaigan Quasi-National Park. This 91-room, 4-star aparthotel welcomes guests with a restaurant, free in-room WiFi, and free self parking.
View more Aparthotels in KutchanOpens in a new window

What's nearby

  • Niseko Tokyu Grand HIRAFU - 1 min walk - 0.0 miles
  • Niseko-Shakotan-Otarukaigan Quasi-National Park - 3 min walk - 0.2 miles
  • Niseko Annupuri International Ski Area - 23 min drive - 7.6 miles
  • Niseko Moiwa Ski Resort - 24 min drive - 11.6 miles
  • Niseko Hanazono Resort - 26 min drive - 7.1 miles

Getting around

  • Kutchan Station - 12 min drive
  • New Chitose Intl. Airport (CTS) - 127 min drive

Restaurants

  • ‪ふじ鮨 ニセコ店 - ‬2 min walk
  • ‪Musu - ‬2 min walk
  • ‪お月さま／ Bar Moon - ‬2 min walk
  • ‪Niseko Cheese Tarte - ‬2 min walk
  • ‪Tamashii - ‬2 min walk

About this property

The Vale Niseko

The Vale Niseko offers a sauna and a seasonal outdoor pool. You can take advantage of free parking if you drive. Helpful staff is there to provide front-desk service during limited hours, as well as offer insight about the area.
Each apartment is heated and has an array of amenities, including a microwave, an electric kettle, and a fan. Guests can expect to find free WiFi and a 40-inch Smart TV with satellite channels and Netflix. The bathroom offers hair dryers, slippers, and toothbrushes and toothpaste. Other standard amenities include a safe, a desk, and a wardrobe or closet. Housekeeping is available on request.
Recreational amenities at the aparthotel include a sauna and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Private bath/onsen services include an indoor private bath (in communal space) and an indoor private onsen (in communal space). There are hot springs open between 7:00 AM and 10:00 AM.

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Property amenities

Pool/Spa

  • Hot spring
  • Hot springs open from 7:00 AM - 10:00 AM
  • Hot springs water temperature - 36 ºF
  • Private indoor bath (no minerals) in communal space
  • Private indoor onsen (mineral springs) in communal space
  • Sauna
  • Seasonal outdoor pool

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Car recommended
  • Free secured, uncovered self parking on site
  • Limited onsite self parking (max 2 spaces per unit)

Family friendly

  • Children stay free (see details)

Restaurants on site

  • Vale Bar and Grill

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Dining

  • A restaurant

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch smart TV with satellite channels
  • Netflix
  • Streaming services

Work spaces

  • Desk
  • Desk chair

Comfort

  • Fan
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator
  • Designated smoking areas (fines apply)

Services and conveniences

  • Housekeeping (on request)
  • Limited-hour front desk
  • Safe

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Fire extinguisher

General

  • 6 floors
  • 91 units
  • Built in 2008
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests may be required to change rooms during their stay. Room upgrades are subject to availability.
From April 27, 2026 to November 30, 2026, reception is open from 9 AM-6 PM. From December 1, 2026 to April 30, 2027, reception is open from 7 AM-10 PM. Guests arriving after hours must contact the property in advance to arrange check-in.
The listed optional crib/infant bed fee applies every 4 nights.
Breakfast is not included in Breakfast rates for children ages 0-5, and can be requested onsite for the listed child breakfast fee.

Renovations and closures

The following facilities or services will be unavailable from June 10 2026 to November 30 2026 (dates subject to change):
  • One of the dining venues
  • Breakfast
  • Hot springs
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from May 29 to November 30:
  • Hot springs
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Children and extra beds

  • Children 5 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night
  • An effective city/local tax rate of 3.00 percent will be charged

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • The seasonal pool is open from December 01 to March 31.
  • Hot springs access available from 7:00 AM to 10:00 AM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Vale Niseko Hotel Kutchan
Vale Niseko Hotel
Vale Niseko Kutchan
Vale Niseko
Vale Niseko Aparthotel Kutchan
Vale Niseko Apartment Kutchan
Vale Niseko Apartment
The Vale Niseko Kutchan
The Vale Niseko Aparthotel
The Vale Niseko Aparthotel Kutchan

Frequently asked questions

What's there to do within easy reach of The Vale Niseko?

This aparthotel in Kutchan is within a 10-minute walk of Niseko Tokyu Grand HIRAFU and Niseko-Shakotan-Otarukaigan Quasi-National Park. You'll also find Shikotsu-Toya National Park and Niseko Takahashi Dairy Farm within a short drive.

How much does it cost to stay at The Vale Niseko?

As of Aug 1, 2026, prices found for a 1-night stay for 2 adults at The Vale Niseko on Aug 9, 2026 start from $288, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Will I be able to park at The Vale Niseko?

Yes, secured self parking is offered for free at the aparthotel. Though parking is limited parking spaces, wheelchair-accessible parking is also available. You'll find a max of 2 spaces per unit.

Does The Vale Niseko include a casino at the property?

No, The Vale Niseko doesn't have a casino.

Is there an indoor pool at The Vale Niseko?

No, this aparthotel doesn't have an indoor pool; however, there is an outdoor pool. The seasonal pool will be open from December 01 until March 31. Note though that pool facilities will be unavailable from June 10 2026 until November 30 2026 (subject to change).

Is The Vale Niseko good for couples?

There are many amenities for couples at this aparthotel, including in-room massages as well as a restaurant and a hot spring.

Does The Vale Niseko have a hot tub?

No, but this aparthotel does have a hot spring.

Does The Vale Niseko have a restaurant with a breakfast menu?

No, The Vale Niseko doesn't have a restaurant that serves breakfast. Please note that one of the dining venues will be closed and breakfast unavailable between June 10 2026 and November 30 2026 (subject to change).

Does The Vale Niseko allow pets to stay for free?

No, pets aren't allowed at The Vale Niseko.

Does The Vale Niseko have connecting rooms available?

No, there aren't connecting guestrooms at this aparthotel.

Can I book a room with a balcony at The Vale Niseko?

No, you won't find apartments with balconies at The Vale Niseko.

The Vale Niseko Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 35 out of 74 reviews
Rating 8 - Good. 17 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 1 out of 74 reviews
Rating 2 - Terrible. 10 out of 74 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Taylor

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great staff, very friendly and knowledgeable
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Aimee

Liked: Cleanliness, check-in, communication, listing accuracy
The staff were excellent. The room was fantastic. I think our hot tub but a bit dirty but other than that we loved it. Huge room, ski n ski out, incredibly help staff. The onsite restaurant food was terrible but the hotel itself was great.
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Liam James Whitley

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great onsen and ski-in/ski-out access.
Stayed 5 nights in Mar 2025
Verified review

8/10 Good

Siu Kuen

Liked: Cleanliness, amenities, property conditions & facilities
Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.
Stayed 7 nights in Mar 2024
Verified review

10/10 Excellent

Tsz Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is extremely convenient for me to have snowboarding and overall service is excellent. But I think the breakfast can improve a bit.
Verified review

10/10 Excellent

Kipling

Liked: Cleanliness, room comfort

Luxury at a reasonable price

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Shaun

Liked: Cleanliness, amenities, property conditions & facilities, communication
This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.
Verified review

2/10 Terrible

TSz Wai gean

Disliked: Cleanliness, amenities, property conditions & facilities
Very bad experience stay in vale in niesko , very disappointed! Not recommend
Verified review

8/10 Good

Wiki

Liked: Cleanliness, communication
View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.
Stayed 9 nights in Dec 2024
Verified review

6/10 Okay

Ozge

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel. However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel). At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived. On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead. Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort
The worst hotel experience, rude and
Stayed 3 nights in Mar 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort

不知變通，罔顧顧客安全

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！
Stayed 3 nights in Mar 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.
Stayed 4 nights in Feb 2020
Verified review

2/10 Terrible

Edward

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

武漢肺炎疫情嚴峻，竟然無法退費？！

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
숙소가 깔끔하고 스키장과 가까워서 좋았습니다
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

Ysl

Liked: Cleanliness, amenities, property conditions & facilities
Ski in ski out
Stayed 2 nights in Feb 2020
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef
Stayed 7 nights in Jan 2020
Verified review

4/10 Poor

Kun Yen

Disliked: Staff & service, property conditions & facilities
價格和品質不符，不推薦
Stayed 3 nights in Jan 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
ニセコ全般的にそうですが フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる スタッフいますが日本人いませんでした） 海外のホテルのようでした。 英語話せない人は避けたほうがいいかもです。 皆さん親切です。 スキー場へのアクセスは〇　裏の出口からすぐいけます。 施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。 コスパでみると　ニセコ全般と同様悪いです。
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staffs Nice experience
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

あんあん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
広くて清潔で過ごしやすかったです❗ ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです 残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした あと 暖房がききすぎで １日目は暑くて寝れませんでした 翌朝フロントに調整方法をきいたので２日目は大丈夫でした 夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay while in Hirafu

It was amazing for my daughter and me. Everything fell into place. Keep up the good work!
Stayed 6 nights in Mar 2019
Verified review

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was opened in 2009 but it looks younger because it is in excellent condition and is very clean. With good amenties eg microwave and kettle. I also like it because it is right next to one of the lift and ski school, you wouldnt want to walk back to hotel after skiing for one whole day! Overall good value for money!
Stayed 3 nights in Mar 2019