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Chateau Saint-Martin & Spa, Oetker Hotels

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Photo gallery for Chateau Saint-Martin & Spa, Oetker Hotels

A balcony with a table set for breakfast, overlooking a scenic landscape.
Creator video
A pool area with lounge chairs and umbrellas, set against a backdrop of a rocky hill and trees.
A historic building with a tower, surrounded by lush greenery and a mountainous backdrop.
A view from a window overlooking a mountainous landscape with cypress trees and a well-maintained garden.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Avenue des Templiers, Vence, 06140
  • Place, The Rosary Chapel
    ‪19 min walk‬
  • Place, Vence Cathedral
    ‪4 min drive‬
  • Place, Place du Grand Jardin
    ‪4 min drive‬
  • Airport, Nice (NCE-Cote d'Azur)
    ‪30 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Deluxe Room

A view from a window overlooking a mountainous landscape with cypress trees and a well-maintained garden.

Deluxe Room

  • Garden view
  • 270 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Junior Suite

A spacious bedroom with a large bed, a sitting area with a chair and table, and a television.

Superior Junior Suite

  • Sea view
  • 484 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite Prestige

A spacious living room with a large bed, a television, and a balcony with curtains.

Junior Suite Prestige

  • Sea view
  • 560 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Junior Suite

A hotel room with a bed, a sofa, a dining table with chairs, a small table with a lamp, and a view of the sea through an arched doorway.

Deluxe Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Sea view
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Duplex Suite

A bathroom with two sinks, a large mirror, and a shower.

Duplex Suite

  • Sea view
  • 614 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 Bedroom

A living room with a sofa, armchairs, a coffee table, and a TV. There are framed pictures on the wall and a lamp on a side table.

Suite, 1 Bedroom

  • Sea view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 3 Bedrooms

A poolside area with a hot tub, lounge chairs, and a table set for dining.

Villa, 3 Bedrooms

  • Sea view
  • 1675 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free WiFi

View all photos for Junior Suite

A hotel room with a large bed, two bedside tables, a sitting area with a sofa and armchairs, a small dining table with fruit and napkins, and a window with curtains.

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 409 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 Bedroom

A wooden deck with a hot tub, lounge chairs, and a table with a drink. A scenic view of a coastal town and hills is visible in the background.

Villa, 1 Bedroom

  • Sea view
  • 753 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 2 Bedrooms

A spacious living room with a large window, a flat-screen TV, a coffee table, and a dining area with a fruit bowl.

Villa, 2 Bedrooms

  • Sea view
  • 1938 sq ft
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds
  • Free WiFi

View all photos for Suite Junior Classic

A hotel room with a bed, a desk, a chair, a bookshelf, and a balcony with a view.

Suite Junior Classic

  • Hill view
  • 431 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite (L Atelier)

A hotel room with a bed, two armchairs, a coffee table, and a desk with a lamp.

Junior Suite (L Atelier)

  • Hill view
  • 742 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Vence

Chateau Saint-Martin & Spa, Oetker Hotels is located within a mile (2 km) of The Rosary Chapel and Vence Cathedral. This 46-room, 5-star castle has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.
View more Castles in NiceOpens in a new window

What's nearby

  • The Rosary Chapel - 19 min walk - 1.0 mile
  • Vence Cathedral - 4 min drive - 2.0 miles
  • Place du Grand Jardin - 4 min drive - 2.2 miles
  • Museum of Vence - Emile Hugues Foundation - 4 min drive - 2.2 miles
  • The Vieux Vence - 4 min drive - 2.2 miles

Getting around

  • Cagnes-sur-Mer Cros-de-Cagnes Station - 16 min drive
  • Méridia Tram Station - 20 min drive
  • Cote d'Azur Airport (NCE) - 36 min drive

Restaurants

  • ‪La Terrasse Sur St Paul - ‬8 min drive
  • ‪L’Epicerie des Artistes - ‬8 min drive
  • ‪Le Tilleul - ‬9 min drive
  • ‪Les Remparts Saint Paul - ‬9 min drive
  • ‪Spelt - ‬9 min drive

About this property

Chateau Saint-Martin & Spa, Oetker Hotels

At Chateau Saint-Martin & Spa, Oetker Hotels, guests enjoy a full-service spa, an outdoor pool, and a 24-hour gym. If you drive, put free valet parking to good use. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury castle include a sauna, outdoor tennis courts, and free WiFi in public areas.
TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and designer toiletries. Minibars, free newspapers, and safes are other standard amenities.
Recreational amenities at the castle include outdoor tennis courts, an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including Ayurvedic and reflexology. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 30 to 40 for adults and EUR 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Restaurants on site

  • L'Oliveraie
  • Le Rossini
  • Le Saint-Martin

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Helicopter/airplane tours
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Magnifying mirror
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • iPod dock
  • Pay movies
  • TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 4.69 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 30 to 40 for adults, and EUR 20 to 40 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the castle at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No rollaway or extra beds are available.

Property is also known as

Chateau Saint-Martin Hotel Vence
Chateau Saint-Martin Hotel
Chateau Saint-Martin Vence
Chateau Saint-Martin
Chateau Saint Martin Spa
Chateau Saint Martin & Vence
Chateau Saint-Martin & Spa Vence
Chateau Saint-Martin & Spa Palace
Chateau Saint-Martin & Spa Palace Vence
Chateau Saint Martin Spa an Oetker Collection Hotel

Frequently asked questions

What can I see within easy reach of Chateau Saint-Martin & Spa, Oetker Hotels?

This castle is located in Vence within a short 16-minute walk of The Rosary Chapel. You'll also find Historic Town Saint-Paul-de-Vence and Vence Cathedral within a short drive.

How much does it cost to stay at Chateau Saint-Martin & Spa, Oetker Hotels?

As of Aug 27, 2026, prices found for a 1-night stay for 2 adults at Chateau Saint-Martin & Spa, Oetker Hotels on Sep 23, 2026 start from $990, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Chateau Saint-Martin & Spa, Oetker Hotels?

Yes, valet and self parking are offered for free at the castle. Wheelchair-accessible van parking is also available for guests.

Is a spa located at Chateau Saint-Martin & Spa, Oetker Hotels?

There is a full-service spa available for guests to enjoy and services include prenatal massages, sports massages, reflexology, and detox wraps.

Does Chateau Saint-Martin & Spa, Oetker Hotels have luxury amenities?

Yes, guests can indulge in luxuries such as an outdoor pool, a Michelin star restaurant, and 2 outdoor tennis courts at this castle.

Does Chateau Saint-Martin & Spa, Oetker Hotels have a casino on the premises?

No, Chateau Saint-Martin & Spa, Oetker Hotels doesn't have a casino.

Will I find an indoor pool at Chateau Saint-Martin & Spa, Oetker Hotels?

No, this castle doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Chateau Saint-Martin & Spa, Oetker Hotels?

There are plenty of amenities for couples at this castle, including a Michelin star restaurant, an outdoor pool, and a poolside bar.

Are there hot tubs at Chateau Saint-Martin & Spa, Oetker Hotels?

No, but this castle does have a steam room.

Does Chateau Saint-Martin & Spa, Oetker Hotels have a restaurant with a breakfast menu?

Yes, Chateau Saint-Martin & Spa, Oetker Hotels has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Chateau Saint-Martin & Spa, Oetker Hotels allow pets to stay free of charge?

No, pets aren't allowed at Chateau Saint-Martin & Spa, Oetker Hotels.

Are there connecting rooms at Chateau Saint-Martin & Spa, Oetker Hotels?

Yes, you can book connecting rooms at this castle for your group or family vacation.

How close is the airport from Chateau Saint-Martin & Spa, Oetker Hotels?

The closest major airport to Chateau Saint-Martin & Spa, Oetker Hotels is Cote d'Azur Airport (NCE), which is 12 mi away (36 minutes by car).

Are there rooms with balconies at Chateau Saint-Martin & Spa, Oetker Hotels?

Yes, some accommodations at this castle offer either a balcony and a deck/patio where guests can enjoy sea and garden views.

Does Chateau Saint-Martin & Spa, Oetker Hotels host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Chateau Saint-Martin & Spa, Oetker Hotels.

Chateau Saint-Martin & Spa, Oetker Hotels Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 78 out of 90 reviews
Rating 8 - Good. 7 out of 90 reviews
Rating 6 - Okay. 1 out of 90 reviews
Rating 4 - Poor. 0 out of 90 reviews
Rating 2 - Terrible. 4 out of 90 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attention to detail- attentive staff- beautiful location and grounds. An exceptional hotel!
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing location - wonderful staff - food on point
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.Excellent service and outstanding well trained stuff.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place loved it and super friendly and best pool in France.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views, lovely rooms, great food and staff. Loved everything about it. Also had an amazing massage!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Steven

Gardens spa and restaurant exceptional
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

One of the best hotels I’ve ever stayed at.

We had an absolutely exceptional experience during our entire stay, and we are already planning to return without a doubt.
Stayed 2 nights in May 2023
Verified review

10/10 Excellent

Nirav

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant stay in a lovely property. Staff could not have been more helpful.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with wonderful service. Excellent views overlooking French Riviera. The Chateau's helicopter pad also makes it very convenient for a trip to Monaco.
Stayed 5 nights in May 2023
Verified review

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treat yourself and go

Terrific hotel - very elegant and traditional common areas with modern bedrooms. Food is excellent, service great and the grounds are very beautiful. Treat yourself and go, and have dinner there
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Romantic

Picturesque and romantic setting. Excellent service and 5-star accommodations. We had a lovely experience.
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is first rate. The concierge staff is outstanding. The pool is heavenly. the dinning option at the pool is great. we stayed here for three days and had to drag ourselves out of the hotel! completely first rate in every way.
Stayed 3 nights in Jun 2024
Verified review

2/10 Terrible

Amanjot

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This hotel is beautiful; however, the staff ruined the stay for us. I’m not sure if it were due to the color of our skin or they were just unhappy to have us but we felt uncomfortable being there. It is disappointing because I had stayed before and was raving about the beautiful hotel to my family and brought my parents and 3 other families with me but ended up being a disappointment. The restaurant staff were lovely but the management and front staff were not friendly.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Ana Kezia Alves

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amei absolutamente tudo! Valeu muito a pena. A gastronomia é impecável, além de o hotel ser um verdadeiro refúgio para descanso, com total exclusividade. Amei os amenities e os brindes no quarto, que tornaram a estadia ainda mais especial. Sou frequentadora de hotéis de luxo e, sem dúvida, este é um dos que eu voltaria.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

seul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
이런 곳에서 휴가를 보내기 위해 열심히 일했습니다. 다음에는 더 긴 휴가로 오고 싶어요
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sejour inoubliable

Nous avons passé un séjour extraordinaire au Château Saint-Martin, un véritable conte de fées! Dès notre arrivée, nous avons été accueillis avec une chaleur et une hospitalité remarquables. Chaque détail était soigneusement pensé pour nous offrir une expérience inoubliable. La nourriture était divine, chaque repas étant une célébration de saveurs exquises. Le service était impeccable, le personnel étant toujours attentif, courtois et professionnel. Ils ont rendu notre séjour encore plus spécial par leur dévouement et leur souci du détail. L'atmosphère de l'hôtel est tout simplement paradisiaque. Niché dans un cadre magnifique, avec des vues à couper le souffle et des jardins somptueux, chaque moment passé là-bas était une pure détente. Les chambres sont élégamment décorées et offrent tout le confort nécessaire pour un séjour parfait. En somme, notre séjour au Château Saint-Martin a dépassé toutes nos attentes. C'est un endroit que nous recommandons vivement à tous ceux qui cherchent une escapade luxueuse et mémorable. Nous sommes impatients de revenir et de revivre cette expérience féerique.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Peter

Liked: Property conditions & facilities, room comfort

Wohnen Ja Essen nein

Sehr sehr schöne Liegenschaft mit durchschnittlicher Küche und durchschnittlichem Service
Stayed 4 nights in Aug 2023
Verified review

8/10 Good

Jessica

Liked: Cleanliness, staff & service, amenities
Very quiet hotel
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lieu magique. Personnel très attentionné. Tout y est plus que parfait
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un sejour magnifique

Une sejour magnifique, et sans aucune plainte - merci a tous!
Stayed 1 night in Sep 2021
Verified review

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout y est parfait, lieu et personnel.
Stayed 1 night in Jul 2021
Verified review

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Du kommer inte bli besviken

Ett fantastiskt ställe för avkoppling och njutning i absolut högsta klass!
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
struttura top sotto tutti i punti di vista difficile trovare di meglio
Stayed 2 nights in Jun 2021
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay from start to finish. Super friendly staff, couldn’t have been more helpful. Stunning views and delicious food. What more could you ask for!
Stayed 2 nights in Oct 2019
Verified review

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Awful service and over-priced

Negatives: -Hotel concierge recommended a real estate agent who tried to get us to sign a contract giving him 50,000 Euros. General Manager did nothing about it even though he admitted it was totally wrong. -Our suite (junior suite prestige) didn't have as good a view as other cheaper rooms. -The 330ml Evian costs 7 Euro. Taxi .5 mile costs 20 Euro. Hotel tries to get money for all kinds of things that would be free elsewhere. Why not give free water and a shuttle to the local town? -Staff are argumentative and do not solve problems promptly or satisfactorily. -Very over-priced. Positives: -Food is good. -Hotel grounds and surrounding area is pretty.
Stayed 3 nights in Sep 2019

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