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Passage House Hotel

3.0 star property

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View from property
Standard Twin Room | Desk, blackout drapes, iron/ironing board, free WiFi
Reception
Front of property
Breakfast, lunch and dinner served

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Bar

Explore the area

View in a map
Kingsteignton Hackney Lane, Newton Abbot, England, TQ12 3QH
  • Place, Newton Abbot Racecourse
    ‪20 min walk‬
  • Place, Decoy Country Park
    ‪3 min drive‬
  • Place, Dartmoor National Park
    ‪12 min drive‬
  • Airport, Exeter (EXT-Exeter Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Twin Room

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Twin Room

  • 180 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Double or Twin Room

8.0 out of 10
Very good
(13 reviews)
  • 131 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Estuary Double

Estuary Double | Desk, blackout drapes, iron/ironing board, free WiFi

Estuary Double

9.6 out of 10
Exceptional
(4 reviews)
  • 131 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Estuary Twin or Double

Desk, blackout drapes, iron/ironing board, free WiFi

Estuary Twin or Double

8.6 out of 10
Excellent
(8 reviews)
  • 131 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin

Desk, blackout drapes, iron/ironing board, free WiFi

Deluxe Double or Twin

8.8 out of 10
Excellent
(6 reviews)
  • 180 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Twin Room

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Twin Room

9.4 out of 10
Exceptional
(3 reviews)
  • 131 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Desk, blackout drapes, iron/ironing board, free WiFi

Standard Double Room

8.4 out of 10
Very good
(9 reviews)
  • 131 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room

Desk, blackout drapes, iron/ironing board, free WiFi

Family Room

8.8 out of 10
Excellent
(18 reviews)
  • 177 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Self-Catering One Bedroom Estuary Lodge Apartment

Self-Catering One Bedroom Estuary Lodge Apartment | Desk, blackout drapes, iron/ironing board, free WiFi

Self-Catering One Bedroom Estuary Lodge Apartment

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering One Bedroom Estuary Level Apartment

Self-Catering One Bedroom Estuary Level Apartment | Desk, blackout drapes, iron/ironing board, free WiFi

Self-Catering One Bedroom Estuary Level Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering One Bedroom Estuary Duplex Apartment

Self-Catering One Bedroom Estuary Duplex Apartment | Desk, blackout drapes, iron/ironing board, free WiFi

Self-Catering One Bedroom Estuary Duplex Apartment

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering One Bedroom Rear View Apartment

Self-Catering One Bedroom Rear View Apartment | Living area | TV

Self-Catering One Bedroom Rear View Apartment

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Self-Catering Two Bedroom Estuary View Level Apartment

Desk, blackout drapes, iron/ironing board, free WiFi

Self-Catering Two Bedroom Estuary View Level Apartment

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Self-Catering Two Bedroom Penthouse Estuary Apartment

Self-Catering Two Bedroom Penthouse Estuary Apartment | Desk, blackout drapes, iron/ironing board, free WiFi

Self-Catering Two Bedroom Penthouse Estuary Apartment

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Self-Catering Two Bedroom Estuary View Duplex Apartment

Desk, blackout drapes, iron/ironing board, free WiFi

Self-Catering Two Bedroom Estuary View Duplex Apartment

10.0 out of 10
Exceptional
(1 review)
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

About the neighborhood

Newton Abbot

Passage House Hotel places you within a 15-minute drive of popular attractions such as Dartmoor National Park and Princess Theatre. This 3-star hotel has 90 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Newton Abbot Racecourse - 20 min walk - 1.1 miles
  • Decoy Country Park - 3 min drive - 1.9 miles
  • Dartmoor National Park - 12 min drive - 11.0 miles
  • Princess Theatre - 13 min drive - 8.1 miles
  • Powderham Castle - 21 min drive - 13.7 miles

Getting around

  • Newton Abbot Station - 10 min drive
  • Exeter (EXT-Exeter Intl.) - 28 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Maltings Tap House - ‬4 min drive
  • ‪The Bell Inn - ‬14 min walk
  • ‪Toby Carvery - ‬4 min drive
  • ‪Old Rydon Inn - ‬3 min drive

About this property

Passage House Hotel

Passage House Hotel features free WiFi in public areas, meeting rooms, and conference space. There's free parking if you drive. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. Additional amenities include a business center, a computer station, and an arcade/game room.
Guests can expect free WiFi and TVs. Coffee makers, hair dryers, and phones are also available.
The recreational activities listed below are available either on site or nearby; fees may apply.

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8.4 out of 10, Very Good, 661 reviews
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The price is $114
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Passage House Inn
  • Vue Restaurant

Things to do

  • Arcade/game room

Family friendly

  • Arcade/game room

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 16

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from October 9 2025 to April 1 2026 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Swimming pool
The property will be renovating from October 24 2025 to March 31 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Front desk
  • Guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 15 per person
  • Late check-out fee: GBP 25 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-midnight
  • Check-out: 10:00 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Property is also known as

Passage House Hotel Newton Abbot
Passage House Newton Abbot
Hotel Passage House Hotel Newton Abbot
Newton Abbot Passage House Hotel Hotel
Hotel Passage House Hotel
Passage Hotel
Passage House
Passage House Hotel
Passage House
Best Western Passage House Hotel
Passage House Newton Abbot
Passage House Hotel Hotel
Passage House Hotel Newton Abbot
Passage House Hotel Hotel Newton Abbot

Frequently asked questions

Are free cancellation options available at Passage House Hotel?

Passage House Hotel provides free cancellation on select room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What is there to do within easy reach of Passage House Hotel?

This hotel is located in Newton Abbot, close to Babbacombe Model Village and Gardens, Cockington Country Park, and Babbacombe Beach. You'll also find Newton Abbot Racecourse and Decoy Country Park within a short drive.

Will I be able to park at Passage House Hotel?

Yes, self parking is offered for free at the hotel.

Does Passage House Hotel feature a casino on the premises?

No, Passage House Hotel doesn't have a casino.

Will I find an indoor pool at Passage House Hotel?

No, there is no indoor pool at this hotel. Note though that pool facilities will be unavailable from October 9 2025 until April 1 2026 (subject to change).

Is Passage House Hotel a good place to stay for couples?

At this riverfront hotel, couples will appreciate amenities like a bar and a restaurant with al fresco dining plus some guestrooms include free Internet access.

Does Passage House Hotel have a hot tub?

No, this hotel doesn't have a spa tub.

Does Passage House Hotel have a restaurant that serves breakfast?

Yes, Passage House Hotel serves a full breakfast for a surcharge each morning at Vue Restaurant.

Will Passage House Hotel allow pets to stay free of charge?

No, pets aren't allowed at Passage House Hotel though service animals are welcome.

Are there connecting rooms at Passage House Hotel?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Passage House Hotel?

The closest major airport to Passage House Hotel is Exeter (EXT-Exeter Intl.), which is 19.3 mi away (28 minutes by car).

Are there rooms with balconies at Passage House Hotel?

No, you won't find guestrooms with balconies at Passage House Hotel.

Does Passage House Hotel have a wedding venue?

Take advantage of the wedding venue at Passage House Hotel if you plan to say "I do" during your trip.

Passage House Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 301 out of 876 reviews
Rating 8 - Good. 362 out of 876 reviews
Rating 6 - Okay. 140 out of 876 reviews
Rating 4 - Poor. 51 out of 876 reviews
Rating 2 - Terrible. 22 out of 876 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Vanessa

Liked: Property conditions & facilities
Disliked: Amenities
No facilitys working I.E pool gym very disappointing was not told of this when booked they said they emailed me i asked to see this email, as i didint get one they couldint show me never saw the manager was misold this trip by Expedia who should of contacted me as well apart from that all good.
Stayed 2 nights in Nov 2025

4/10 Poor

Gillian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelt of toilet mess. I have stayed here lots before and it was not the estuary smell. Sink was dirty, walls had lots of marks
Stayed 2 nights in Nov 2025

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Staff are very welcoming, room was clean & breakfast was lovely.
Stayed 1 night in Nov 2025

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities
Clean and beautiful!
Stayed 1 night in Oct 2025

8/10 Good

Tanya

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
This was our 3rd stay and the reception staff were as friendly & helpful as always. The apartment was very spacious, clean, comfortable and well equipped for self catering. Our only disappointment was that we were not informed prior to our arrival with regard to the pool & fitness centre being closed for refurbishment.
Stayed 6 nights in Oct 2025

6/10 Okay

Margaret

Liked: Cleanliness
Disliked: Amenities
Room ok but should be told when booking that we were in a lodge not the main part of the building and shower no use to anyone who can't climb into a bath to access the shower.
Stayed 2 nights in Oct 2025

6/10 Okay

Kyo-Bum

Stayed 2 nights in Oct 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting and a great breakfast. Easy free parking
Stayed 2 nights in Oct 2025

6/10 Okay

Tracy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Denis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Both very good
Stayed 1 night in Oct 2025

8/10 Good

Clive

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was excellent with quality and quantity of food. A superb location but the premises could do with some external maintenance investment to smarten it up.
Stayed 1 night in Oct 2025

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness
Comfortable beds and adjustable heating as weather became cold and damp. Very clean. I had anticipated a few toiletries so didn't bring shampoo or anything. Biscuit and decaf coffee not resupplied on second day . Staff helpful but scarce. Tea/coffee machine was not operating sometimes nor enough clean cups available. Nice fresh fruit salad at breakfast but smoked salmon very salty. Breakfast wasn't free but included in cost btw
Stayed 2 nights in Oct 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel bedroom very clean, staff very friendly good breakfast
Stayed 1 night in Oct 2025

4/10 Poor

Sean

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Full review on Google maps.
Stayed 1 night in Oct 2025

4/10 Poor

David

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
1st room offered had toilet seat in broken unsafe condition Who cleaned room and therefore did not even wipe around the toilet seat ? A nice touch would have been a hotel courtesy car for station or racecourse on racedays
Stayed 2 nights in Sep 2025

6/10 Okay

Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Stayed many times at the Passage House as convenient but rooms are tired and on the last occasion the water was not very hot for both the shower and sink. Breakfast cereal choices have become more limited but the cooked breakfast was excellent and well presented. Also on the plus side a comfortable bed.
Stayed 2 nights in Sep 2025

8/10 Good

Michael Elsa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been staying at the Passage Inn Hotel for many years & we’ve always returned as we have enjoyed it & we have recommended it to friends who have stayed & still returning like us.
Stayed 3 nights in Sep 2025

10/10 Excellent

Louis

Liked: Cleanliness, staff & service
Decking in bad condition
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with partner
The bed was SOO comfortable, sheets and towels lovely, white & clean and we had a really good night's sleep. Great view. However, the room was very dirty, carpet filthy and not hoovered with all sorts of debris clearly visible just under the bed. The bathroom was tatty with dirty brown edged mastick and the uplighting highlighted ancient looking cobweb 'curtains'. The phone and kettle were ancient and filfthy. The bath drained too slowly not to have a blockage problem. My mum would not have stayed in this room! Most staff were lovely. A bearded man we encountered behind the bar was a total misery.
Stayed 1 night in Sep 2025

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay in a pleasant location

I have stayed at the Passage House a few times as family members and grandchildren live within walking distance. I have always found the staff friendly and professional. The room was spacious and although the facilities are a little tired and dated it was comfortable enough. Breakfast was good and hearty with plenty of choice. For the first time I walked into Newton Abbot along the river footpath which meant I could leave the car at the hotel which was definitely a bonus for a day at the races.
Stayed 4 nights in Sep 2025

4/10 Poor

Nicola

Disliked: Cleanliness, property conditions & facilities
Room was adequate, hotel a bit run down, staff friendly enough but not overly attentive. Room looked clean, however in the morning the bathroom floor got very wet, I used one of their white towels to mop it up and it ended up black!! Also cobwebs on bathroom ceiling, rust patches on radiator etc. The hotel has had its day and just feels a little unloved.
Stayed 1 night in Sep 2025

10/10 Excellent

Beo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend and go back used as a stay for airport flight stop over but all facilities looked good and food was a good price
Stayed 1 night in Sep 2025

8/10 Good

Vidyadhar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall Good

Good Hotel, Decent family room for 3. Only stayed for a night. Hot breakfast took ages to arrive, if they could fix that I'd give 5 stars. Hotel looks a bit dated.
Stayed 1 night in Sep 2025

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice pub attached
Stayed 1 night in Sep 2025

8/10 Good

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Property is in a lovely area, over looking the estuary, staff are very friendly. The rooms are a bit dated but clean.
Stayed 1 night in Sep 2025

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