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Best Western New Kent Hotel

3.0 out of 5.0

Recent guest reviews

This hotel is located in a nice and quiet area, not very far from the city center, the staff is very helpful and friendly, rooms are very clean, but not so big. Our room was, generally, quiet, but sometime was noise, probably is a wooden building. Anyway, I would choose again this hotel, the price was good reported to location and services.

I have stayed at the new Kent on several occasions. The hotel is very close to the tennis club I attend for visually impaired tennis competitions. The rooms are clean and spacious. The breakfasts are excellent. Most of all the staff are very friendly and extremely helpful. I would highly recommend this hotel.

I booked two rooms as my Dad was going to the nearby Freeman hospital for an operation. I asked if the rooms could be near each other as my elderly mother was nervous about staying on her own. The receptionist did try to accommodate us but my Mam also doesn't do stairs very well so she was on the first floor and I was on the second floor but we were both near the stairs so I wasn't too far away. The rooms were lovely and clean and the staff were very helpful. We didn't have breakfast after the first night as my Dad had to be at the hospital for 7.00 a.m., but my Mam and I did on the second day and it was lovely, everything was fresh, can definitely recommend. The car park is very small so I left my car there and got a taxi to the hospital, which was a good move as we weren't back until nearly 9.00 p.m. and wouldn't have got a parking place then. I would stay here again if we need to return to the hospital.

Nice area. Not close but within walking distance of the underground. Room was a good size and bright. Our first room had a very dirty toilet so we were moved very quickly. The second had long hairs stuck to the tiles over the bath and a long one near the plug hole. I let it go as we just wanted to enjoy our stay. I guess the cleaner had an off day! It was however, a lovely duel aspect room. It was rather noisy at night as the walls and ceiling seems to carry the sound through. There's a small car park and I don't know what happens when it's full but I guess parking near a big city is always difficult.

I was in Newcastle for one reason. And one reason only. Leeds United were playing away at St James' Park on a Friday evening. It was too long of a drive to make it up and back in a day (from Milton Keynes). So I needed somewhere to stay. I travelled on my own. Further research indicated that parking in Newcastle could be tricky, and to be honest I fancied a few pints at the game. So I needed a hotel that was pretty close to a Metro station. This hotel is about 5 minutes away from West Jesmond Metro station. West Jesmond Metro station is about 10 mins from Monument Metro Station on the same line. Monument Metro station is about 5 mins walk to St James. Box ticked. I then decided, as it was a long Easter weekend, that it would good to spend a few days exploring Newcastle and the surrounding area. I booked for 2 nights, but extended for a further night whilst at the hotel. The hotel itself is good. All of the staff were super friendly and helpful. They provided directions to the Metro, chatted to me when at the bar after the game, and helped me with other useful information (ie how to get to the beach). The room (single bed and quite small) was very clean. If I was being picky, there were various fittings in the bathroom that could have used a bit of attention (toilet roll holder, door handle, shower gel holder). The shower was powerful and did the job. Towels were clean, soft and changed daily. To be honest I didn't spend much time in my room. I had no problem sleeping. It was quiet, dark and the bed was comfortable. Wifi also worked fine for me. I had to log in every time I used it, but had success using a laptop, iPad, and iPhone. I ate breakfast at the hotel on my first morning. I went with the cooked breakfast. It was cooked well and I enjoyed it. The coffee was ok - despite it being served in a large-ish pot, there was only enough coffee for 1 and a half small cups. I did get a pot refill with no problem however. The hotel does have limited free parking. I managed to get my car parked without a problem for my whole stay. I would recommend The Lonsdale pub next to the Metro station for a pint. They do various ales, and decent pub food. Also I drove to the beach (Tynemouth) in 20 mins from the hotel. I found the Surfcafe there, and ate breakfast there the following 2 mornings - just because I like being at the beach. :) There are plenty of bars and restaurants within close walking distance to the hotel. They looked pretty busy in the evening. I paid £50 ish a night. I would stay again.

Pre-paid for accommodation in theory not allowing changes, but meeting dates were changed a late notice. Spoke to hotel staff and as they had vacancy were very accommodating and helpful allowing me to change dates without incurring any additional costs. Had booked a 'cosy double' room but found I had a full double on arrival. Handy for local bars and restaurants and Metro only few minutes walk away for access to Newcastle

Hotel parking is not very good, it is round the back of the hotel, and did not feel secure. I would suggest getting there early to ensure a parking space. High speed internet was non-existent in room 22 On the plus side there are plenty of bars, and places to eat within walking distance

Good location in heart of Jesmond with plenty of bars and restaurants in short walking distance. Very limited car parking space mind. The hotel can be described as traditional insofar as a bit old fashioned and non corporate but is all the better for that. Clean and pleasant room. Nice modern bathroom. I experienced probably the warmest check in ever and all staff very helpful. The best bit, they still cook breakfast to order and it was perfect. Would recommend.

Staying in Newcastle for 3 nights. This hotel ticked the boxes - quiet, pleasant location but near to local shops, restaurants , had parking and near metro. Staff very pleasant on arrival and during stay and breakfast decent. Rooms clean and comfortable. Will stay again. Thanks

Always receive a very warm welcome. Brilliant location near metro but also quiet part of Osbourne Road.Lots of nice places to eat in the locality. Excellent value for money. Good standard of breakfast.

Osborne Road Jesmond Newcastle-upon-Tyne England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located in Jesmond, Best Western New Kent Hotel is within 2 miles (3 km) of popular attractions such as Grey's Monument and St. James' Park. This 3-star hotel has 32 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Located in central Newcastle-upon-Tyne, the hotel is also near Quayside and Gateshead Millennium Bridge.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off right with buffet breakfast, which is served for a fee from 7 AM to 9:30 AM.


All 32 rooms feature coffee makers, free newspapers, and safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

Guests staying at Best Western New Kent Hotel enjoy free WiFi in public areas, free newspapers, and a porter/bellhop. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This smoke-free hotel also has wedding services.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, Multiple Beds, Non Smoking

Twin 3 | Sleeps 4

Standard Triple Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 239 reviews