Skip to main content
Beginning of main content

Best Western New Kent Hotel

3.0 out of 5.0

Recent guest reviews

Needed to be in Newcastle early for a hospital appointment and was worried about the snow in our village at 6.00 in the morning. Made a last minute booking at a great rate and enjoyed a lovely stay at the New Kent. We were given a newly refurbished room, friendly, helpful staff, really comfortable beds and a great shower with lovely thick towels. Parking was no problem. Didnt eat there as restaurant was closed in the evening and we left in the morning before breakfast was served. It wasnt a problem as there are loads of restaurants nearby. Will definitely stay again.

Starting with the positives the breakfast was amazing get the full English definitely worth it. Room was clean and warm but too warm as radiator was on full which I didn't notice until waking up due to overheating. The room 6 was on the front and the window wasn't well sealed and the road noise affected my sleep even with ear plugs. The parking is basically sufficient for three cars only at front and five at rear and onstreet is permit, so not ideal unless you want to go before 7:30am in the morning.

Stayed here for two nights. The hotel staff were friendly. The hotel room was very hot when we arrived but like most hotel rooms we stay in we just turned off the heating and opened the window. The room was clean and a good size. Breakfast was included and had a good selection of continental and cooked foods. The only problem we had is that they do not have toilet brushes in the bathrooms. So can make the toilet difficult to keep clean.

Stayed here for a couple of nights on business and had a great stay. Room was a very good size and the bed was comfortable. Bathroom was very nice and modern. Staff were very friendly especially the lady on the evening who works extremely hard (sorry don't know her name). Food was excellent too. Would definitely stay again.

Difficult to review this place because the restaurant and reception are lovely and the staff very helpful, but there are problems with the building which made my stay intolerable. The main problem is no heating in the room which I was told resulted by someone not resetting it. There is snow and ice on the ground outside. Surely a Best Western hotel should have a reliable heating system??? The bathroom and bedroom radiators were on max but only lukewarm when I came in from work just before midnight. I (wrongly) assumed they would heat up throughout the night. As a precaution, I kept my coat nearby just in case and good thing as the radiators and the room were utterly ice cold at 8am on Sunday morning. When I garnered up the strength to reach out (fully clothed and in my zipped up coat) from under the duvet and call down to reception, they said they’d reset it and it would be warm in a half hour. When I last left the room to check out at 10:40, the air was still frosty, my hands and nose cold, and the room radiator (still on max) was finally getting warm but was by no means warm enough. Furthermore, the drains in the sink and bath both run slow and if you don’t wash your hands fast enough, the sink will overflow. Thin curtains let in light in the morning. Walls so thin that even though I wore earplugs, I still woke at 6am to a clear and unhappy conversation from another room (perhaps they were exhausted and annoyed from freezing all night too). Good points: Hot water Firm mattress Crisp sheets Thoroughly clean Friendly staff Good breakfast Would I stay here again? Only if I didn’t want to sleep.

The hotel is very easy to get to by car, located on Osborne Road in Jesmond, and is only a few minutes walk from West Jesmond metro station for access into the City Centre and beyond. There is limited free parking at the hotel. To be fair our room was fine, basic but clean and tidy, and the bathroom was a very good size. The place was quiet and we had a good night's sleep. The rooms are provided with tea, coffee & biscuits plus liquid soap dispensers in the bathroom. For us the place is more like and old-fashioned B&B and our over-riding impression was one of everything being a bit tired. The stairs and corridors are totally uninspiring and the rooms just a little lacking in anything special. Our bathroom also had a smell of drains which wasn't all that pleasant. We didn't use the bar or take breakfast but those areas did look to be nicely decorated and furnished. It's not an expensive place to stay but, equally, I wouldn't want to pay any more.

A two night break between Christmas and New Year was very enjoyable. The hotel is in a good location not far from the metro and close to city centre and local restaurants. The hotel was clean with friendly and helpful staff and the included breakfast was very good. The only downside is the lack of a lift and the restaurant was closed in the evening during our stay.

I've been staying at this hotel regularly for business use over the last couple of years. The hotel is like an old guest-house and a bit of a tardis - it's much bigger than you think. Don't expect anything flash here, what you do get a brilliant, friendly staff, good wholesome food, comfortable rooms and a genuine North East welcome. Only downside for me is the limited parking, though there are options on the surrounding streets. The area is really nice with a lot of busy bars and restaurants along the main road.

A very good and pleasentstay for the 2 days I was there a great breakfast good food all round really staff were very attentive and polite I would stop there again no problem cosat was very reasonable as well

The hotel has good facilities and friendly, helpful staff. The menu in the bar had plenty of choice, the food was well cooked and reasonably priced Comfortable beds in clean rooms Wifi disappointing, wouldn't work in one of the 2 room I had

Osborne Road Jesmond Newcastle-upon-Tyne England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Best Western New Kent Hotel places you within 2 miles (3 km) of popular sights like St. James' Park and Quayside. This 3-star hotel has 32 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Located in central Jesmond, the hotel is also near Gateshead Millennium Bridge and BALTIC Centre for Contemporary Art.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 9:30 AM.


All 32 rooms feature coffee makers, free newspapers, and safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

Guests staying at Best Western New Kent Hotel enjoy free WiFi in public areas, free newspapers, and a porter/bellhop. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This smoke-free hotel also has wedding services.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Triple Room, Multiple Beds, Non Smoking

Full 1 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66.0% of guests recommend this hotel

Total of 271 reviews