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Best Western New Kent Hotel

3.0 out of 5.0

Recent guest reviews

The hotel has good facilities and friendly, helpful staff. The menu in the bar had plenty of choice, the food was well cooked and reasonably priced Comfortable beds in clean rooms Wifi disappointing, wouldn't work in one of the 2 room I had

The hotel does need updating. The experience when it came to ordering food defies belief. The 'waitress' literally just threw our cutlery on to the table, dropped the chips off the serving dish and offered a pint of John Smiths containing a third ale and 2/3 foam and plonked it down. The staff are cut to the bare essentials as one poor traveller found when her taxi bill rose by over £2.00 as nobody was around for to check -in despite her ringing the bell off and on.

Hard hotel to review as the hotel had a old guest house feel about the place in need of updating, but the staff made the difference, very friendly and went about making you feel welcome. Situated a good 10/15min cab ride outside the main city centre (25mins on the night we stayed due to the traffic) so worth bearing in mind if you need to travel in or hoping to stay ‘local’. The particular room I stayed in was reasonably comfortable, but the walls are extremely thin so was kept awake by neighbouring rooms chatter and snoring! The room itself was basic, but clean and the kitchen provided a good home cooked breakfast. The three star rating is probably fair for this standard of hotel, but would offer four for the staff that work within.

Nice hotel with good food and friendly staff good location and nice and warm rooms if a bit small as a single. The bar and bar food was very nice and the burgers looked amazing. I had the lamb one night and the Lakeland steak the next both were excellent. This is my preferred hotel in Newcastle when away on business.

This a great place to stay, great food, nice rooms and friendly staff. The restaurant is excellent with a very goood menu. A special thank you to Nickolas and Bif. Highly recommended 😀👌 Reasonable prices too.

I've been to the Kent hotel now for a few time in a row, and every time i visit i am always welcomed by the friendly staff at the Kent hotel. The single rooms are small but not to small where on suitcase fills the room up, the bathrooms are modern and a nice size. breakfast was nice but sadly they didn't do eggs Benedict with salmon. and i have to say thatch the only fault i had with the hotel was the salmon. WILL be back again. this hotel has had a few parties when i was there but they don't put non party guest in the rooms that are directly above the restaurant where they have the parties at.

Stayed whilst on business in Newcastle. Arrived late after long drive. Staff most welcoming, ate in as too tired to venture out. Good choice of menu and quality. Stayed in one of the refurbished rooms, most acceptable. Yes the walls a little thin and floorboards squeaky but heh for the price represented great value for money. Would certainly recommend and use again

Drove to Newcastle to visit family. Stayed in a family room at the New Kent Hotel. There is no lift so had to haul heavy bags up three flights of stairs. The room whilst comfortable was a little dated and required updating. The bathroom was modern and clean. The double bed was uncomfortable and appears to require replacing. Had breakfast in the restaurant, which was good. The only issue I could raise was that the coffee was warm and service at times a bit slow.

Excellent location on Osborne road within walking distance to lots of popular bars and restaurants. As it's a bit further away it is quieter. Reception area and hallways old fashioned but room was very clean. Quite small room but perfect for a long weekend, very clean. Very reasonably priced.

We chose the Best Western as one of us had stayed here before through work. The hotel is very conveniently placed as it is a five-minute walk from the West Jesmond metro station (around forty minutes from the airport by metro and around ten minutes from the railway station) and is within a short walk from three supermarkets. Our room was spacious with a double bed, tea/coffee/biscuits/kettle, TV, free Wi-Fi, wardrobe, desk, en-suite with basin, shower/bath. We had everything we needed and our room was quiet at night, even when there was a wedding party on. We did not try breakfast (although it looked nice) but bought some food from the supermarket and ate in our room. We did have an evening meal in the bar, which was tasty. If you are looking for a reasonably priced, no-frills, hotel close to the metro, the New Kent is ideal.

Osborne Road Jesmond Newcastle-upon-Tyne England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located in Jesmond, Best Western New Kent Hotel is within 2 miles (3 km) of popular attractions such as St. James' Park and Quayside. This 3-star hotel has 32 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Located in central Newcastle-upon-Tyne, the hotel is also near Gateshead Millennium Bridge and BALTIC Centre for Contemporary Art.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 7 AM to 9:30 AM.


All 32 rooms feature coffee makers, free newspapers, and safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

Guests staying at Best Western New Kent Hotel enjoy free WiFi in public areas, free newspapers, and a porter/bellhop. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This smoke-free hotel also has wedding services.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Standard Room, Multiple Beds, Non Smoking

Twin 3 | Sleeps 4

Standard Triple Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 262 reviews