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Best Western New Kent Hotel

3.0 out of 5.0

Recent guest reviews

We stayed here as part of our plan to stay and visit the coat of England. We arrived on a very wet summers day and only 12 C and found the hotel has no lift, we were given directions to our room which was on the top floor of several landings as it appears to be a number of property's knocked through. The room was very small and the small window was high up on the wall and you could only see the sky, we where very disappointed. I complained to reception who showed us a very nice room on the first floor. I would ask why we where given the tired small room when this nice one was available. On the positive side the staff were helpful and friendly after.The rating we have given reflects the poor room we had first we feel we should have been given the good one without asking.

I was in Newcastle at the International Transplant Centre in the Freeman Hospital. New Kent Hotel was the closest 3 star hotel -about a 20min walk or a £3 taxi ride. The major surgery kept me in hospital for a month and my dear wife stayed the whole time at the New Kent Hotel. They were outstanding in their service and hospitality. I joined her for the fifth and final week before the Prof said we could fly home to the Channel Islands. These are genuine and kind people offering a first class service in a building that is starting to show its age and maintenance issues. We had a problem with water not draining from my our bathroom and the maintenance guy could not have been more discreet or helpful. Excellent breakfasts, bar and evening food. We will certainly be there again each time I have to return to the Freeman. You can trust this establishment.

This has been my first choice Newcastle hotel for many years now. It is located in the lovely suburb of Jesmond close to all amenities, public transport and green spaces. Good value rooms and friendly staff make it easy to recommend.

I used this hotel for a 6 night stay to generally explore the Newcastle area. I had checked with a friend before booking that Jesmond was a nice safe area to stay in and I certainly was not disappointed. The hotel is in a lovely location facing a small park and St. George's Church with lots of good restaurants a few minutes walk away. There were very nice and interesting walks up the roads behind the church towards Jesmond Dene. Very convenient at less than 10 minutes walk to West Jesmond Metro Station and also a bus stop straight outside the hotel. A small Waitrose supermarket a few minutes walk away. I found this relatively small hotel provided me with a very relaxing stay. Although on the back with no view, my room was of a reasonable size, with very comfortable bed, large screen tv, 2 chairs and an adequate shower and bathroom. The room was very clean and well supplied with tea, coffee and biscuits, and the free wifi worked very well. My only criticism would be that with only 2 very small windows the room ought to have had better lighting as it was very dark at times, especially for reading. The thing which made this hotel and the main reason why I will probably certainly return at some point in the future was the genuine friendliness of all of the staff. It was good to stay in a hotel mainly staffed with local Newcastle people, not Eastern Europeans, who welcomed you to their city and knew the area well. The breakfast was very good, with the cooked items cooked to order rather than standing getting cold on a buffet counter. I only had one evening meal in the hotel, as I like to eat out locally, but that was good and reasonably priced and again served by very friendly and helpful staff. Using the Metro or bus you could be in Newcastle City Centre within 20 minutes and the Metro was also very useful for exploring the coast around Tynemouth and Whitley Bay. Reasonably priced combined Metro/Bus tickets enabled me to travel around the area easily without needing my car. Travelling out to the museum at Beamish by public transport was very easy with just one easy change from Metro to bus at Gateshead. I recommend going out to spend a whole day at Beamish.

Stayed here for two nights beginning of July. Hotel is fab. Staff very friendly. Room excellent size and clean. Only slight issue was the lighting - was pretty dark when getting ready to go out. Free parking is excellent and location of hotel is perfect. When I'm in Newcastle I prefer to stay in jesmond as it's a great location for drinks and food and very handy to city centre. We also went to the races one night which was only 5 mins away by taxi x

Wifi can be a bit rubbish in some of the rooms but excellent staff and bathrooms in each room. Go for a double over a single room, it is worth the extra cost. Staff are extremely friends and helpful and am going back again.

This hotel is located in a nice and quiet area, not very far from the city center, the staff is very helpful and friendly, rooms are very clean, but not so big. Our room was, generally, quiet, but sometime was noise, probably is a wooden building. Anyway, I would choose again this hotel, the price was good reported to location and services.

I have stayed at the new Kent on several occasions. The hotel is very close to the tennis club I attend for visually impaired tennis competitions. The rooms are clean and spacious. The breakfasts are excellent. Most of all the staff are very friendly and extremely helpful. I would highly recommend this hotel.

I booked two rooms as my Dad was going to the nearby Freeman hospital for an operation. I asked if the rooms could be near each other as my elderly mother was nervous about staying on her own. The receptionist did try to accommodate us but my Mam also doesn't do stairs very well so she was on the first floor and I was on the second floor but we were both near the stairs so I wasn't too far away. The rooms were lovely and clean and the staff were very helpful. We didn't have breakfast after the first night as my Dad had to be at the hospital for 7.00 a.m., but my Mam and I did on the second day and it was lovely, everything was fresh, can definitely recommend. The car park is very small so I left my car there and got a taxi to the hospital, which was a good move as we weren't back until nearly 9.00 p.m. and wouldn't have got a parking place then. I would stay here again if we need to return to the hospital.

Nice area. Not close but within walking distance of the underground. Room was a good size and bright. Our first room had a very dirty toilet so we were moved very quickly. The second had long hairs stuck to the tiles over the bath and a long one near the plug hole. I let it go as we just wanted to enjoy our stay. I guess the cleaner had an off day! It was however, a lovely duel aspect room. It was rather noisy at night as the walls and ceiling seems to carry the sound through. There's a small car park and I don't know what happens when it's full but I guess parking near a big city is always difficult.

Osborne Road Jesmond Newcastle-upon-Tyne England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • 24-hour front desk

Located in Jesmond, Best Western New Kent Hotel is within 2 miles (3 km) of popular attractions such as Grey's Monument and St. James' Park. This 3-star hotel has 32 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Located in central Newcastle-upon-Tyne, the hotel is also near Quayside and Gateshead Millennium Bridge.


Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service. Start your day off right with buffet breakfast, which is served for a fee from 7 AM to 9:30 AM.


All 32 rooms feature coffee makers, free newspapers, and safes. Flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Other standard amenities include phones and desks.

Property features

Guests staying at Best Western New Kent Hotel enjoy free WiFi in public areas, free newspapers, and a porter/bellhop. If you drive, put free parking to good use. The front desk is staffed 24 hours a day to help with luggage storage and securing valuables. This smoke-free hotel also has wedding services.

Room options

Standard Room, 1 Single Bed, Non Smoking

Twin 1 | Sleeps 1

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Standard Room, Multiple Beds, Non Smoking

Twin 3 | Sleeps 4

Standard Triple Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 245 reviews