Check-in process was horrible we checked in 2 hours late, the apartment wasn’t clean , toilets weren’t clean, towels were bleached pink spots on bluish towels. Several problems with Air / Heat system, which was addressed but not in a timely matter. This is not a Luxe Life ! There are several items in the apartment that had to be addressed during the stay. The building was nice, but the host apartment on the fifth floor needs to be managed and maintained better,