Pet Friendly Hotels in New Cumberland, WV

"The parking was easy"

"We waited over 30 minutes to check in. We arrived around 9:30 pm and no one was at the desk. Other guests went looking on the other floors to see if they could find help. I tried calling the number of the hotel a dozen times, but it never rang. Finally, the clerk reappeared. The Internet and phones were down (we were told that they had been down since 3 pm) and the clerk was busy trying to solve the problem. I suggested that a note be left at the desk to inform guests. While we were waiting for service, another guest was also waiting to complain about not having any Internet. We were tired, had to leave at 4:45 am for an early flight, and were very unhappy of having to stand at the front desk for at least 30 minutes. I will not be staying at a Sonesta again if they are not even able to support their staff."

"The staff was wonderful!"