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Hotel de l'Ecluse

3.0 star property
Hotel in Neuchatel with a coffee shop and a bar

Choose dates to view prices

Photo gallery for Hotel de l'Ecluse

Reception
Daily buffet breakfast (CHF 18 per person)
Interior
1 bedroom, premium bedding, minibar, individually decorated
Interior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Housekeeping
  • Laundry
  • Pet friendly

Explore the area

Map
Rue De l'Ecluse 24, Neuchatel, NE, 2000
  • Chateau de Neuchâtel
    ‪3 min walk‬
  • Lac de Neuchatel
    ‪5 min walk‬
  • Neuchatel Botanical Garden
    ‪11 min walk‬
  • Bern (BRN-Belp)
    ‪54 min drive‬

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Room options

View all photos for Classic Double Room Single Use, 1 Queen Bed

1 bedroom, premium bedding, minibar, individually decorated

Classic Double Room Single Use, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room

Double Room | 1 bedroom, premium bedding, minibar, individually decorated

Double Room

  • Sleeps 3
  • 1 Double Bed

About the neighborhood

Neuchatel

Hotel de l'Ecluse places you next to Chateau de Neuchâtel and within a 5-minute walk of Prison Tower. This 22-room, 3-star hotel has conveniences like a bar/lounge, a coffee shop/cafe, and free in-room WiFi.

What's nearby

  • Chateau de Neuchâtel - 3 min walk - 0.2 miles
  • Lac de Neuchatel - 5 min walk - 0.3 miles
  • Place Pury - 6 min walk - 0.4 miles
  • Trans Swiss Trail - 8 min walk - 0.4 miles
  • Neuchatel Botanical Garden - 11 min walk - 0.6 miles

Getting around

  • Neuchâtel Station - 13 min walk
  • Geneva International Airport (GVA) - 74 min drive

Restaurants

  • ‪La Turquoise Snack Bar - ‬4 min walk
  • ‪Chauffage Compris - ‬2 min walk
  • ‪Brasserie du Cardinal - ‬3 min walk
  • ‪Confiserie-chocolaterie Walder - ‬4 min walk
  • ‪Crêperie du Château Sàrl - ‬4 min walk

About this property

Hotel de l'Ecluse

Hotel in Neuchatel with a coffee shop and a bar
At Hotel de l'Ecluse, guests have access to free WiFi in public areas, a terrace, and laundry facilities. Offsite parking is available for a fee. The front desk has multilingual staff that can help with tours or tickets, securing valuables, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Minibars, electric kettles, and phones are also available.

Languages

Arabic, English, French, German, Italian

Similar properties

Reception

Hotel Touring au Lac

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Laundry
8.2 out of 10, Very Good, 381 reviews
$174 nightly
The price is $191
Jun 19 - Jun 20
Total includes taxes and fees
Hotel Touring au Lac

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Offsite parking; discounts available
  • Street parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 per person
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle storage

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 steps to reach entrance
  • Elevator (43 inch wide door)
  • Well-lit path to entrance

More

  • 2 buildings
  • 5 floors
  • At least 80% lighting from LEDs
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Desk
  • Heating
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for CHF 25 per pet, per day
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for CHF 40.0 per night
  • Cribs/infant beds are available for CHF 40.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 18 per person
  • Pet fee: CHF 25 per pet, per day
  • Service animals are exempt from fees
  • Kitchen/kitchenette fee: CHF 5 per day
  • Crib (infant bed) fee: CHF 40.0 per day
  • Rollaway bed fee: CHF 40.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts major credit cards, debit cards, and cash.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

de l'Ecluse Neuchatel
Hotel de l'Ecluse
Hotel de l'Ecluse Neuchatel
Hotel l'Ecluse Neuchatel
Hotel l'Ecluse
l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel
Hotel de l'Ecluse Neuchatel
Hotel de l'Ecluse Hotel Neuchatel

Frequently asked questions

Is a free cancellation option available at Hotel de l'Ecluse?

Hotel de l'Ecluse offers free cancellation on some room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel de l'Ecluse?

As of Jun 17, 2025, prices found for a 1-night stay for 2 adults at Hotel de l'Ecluse on Jun 30, 2025 start from $188.39, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hotel de l'Ecluse?

This hotel is located in Neuchatel, just steps from Chateau de Neuchâtel and Prison Tower, and within a short walk of Place Pury. You'll also find Theatre du Passage and Trans Swiss Trail less than a mile away.

Is parking available on site at Hotel de l'Ecluse?

Bicycle parking is also available for guests.

Does Hotel de l'Ecluse feature a casino?

No, Hotel de l'Ecluse doesn't have a casino.

Will I find an indoor pool at Hotel de l'Ecluse?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel de l'Ecluse?

Couples staying at this hotel will appreciate amenities like a minibar and premium bedding as well as a bar.

Does Hotel de l'Ecluse have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel de l'Ecluse have a restaurant that serves breakfast?

Yes, Hotel de l'Ecluse serves buffet breakfast each morning for a surcharge from its cafe.

Does Hotel de l'Ecluse allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel de l'Ecluse for a fee of CHF 25 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Hotel de l'Ecluse?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Hotel de l'Ecluse?

The closest major airport to Hotel de l'Ecluse is Bern (BRN-Belp), which is about 27.7 mi away.

Can I book a room with a balcony at Hotel de l'Ecluse?

No, at Hotel de l'Ecluse, there aren't any guestrooms that list a balcony.

Hotel de l'Ecluse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 50 out of 114 reviews
Rating 8 - Good. 49 out of 114 reviews
Rating 6 - Okay. 10 out of 114 reviews
Rating 4 - Poor. 3 out of 114 reviews
Rating 2 - Terrible. 2 out of 114 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

isabelle

Stayed 1 night in Jun 2024

2/10 Terrible

E. Michael

Business traveler
Disliked: Staff & service
The meeting that I was schedule to attend in Neuchatel was cancelled a full six months before it was to take place due to the Covid-19 pandemic. When I attempted to communicate with the hotel both through Orbitz and directly to see if I could get a refund, partial, refund, or postpone my reservation until next year, my queries were met with silence. Clearly not a guest-customer oriented establishment. The kept the deposit and didn't say a word. Very poor customer relations.
Stayed 6 nights in Jul 2022

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
I have booked this hotel because it said that I would have a mini kitchen. Upon check-in, I did not find any, so I asked the receptionist and she said "oh but we are fully booked and I cannot change." It was a disappointment. The room was very small as well.
Stayed 1 night in Jun 2021

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Neuchatel

I came here for a conference. This hotel is wonderful. It is a 10 to 15 minute walk to/from the train station. The service is great, and it is very clean. I did not have the breakfast, so I cannot comment on it. There is a small kitchenette in the room, and you can get equipment (pans, pots, utensils, plates, etc.) at the front desk. They are happy to provide what you need. There is a nice grocery next store. The hotel is very close to the lake and this pedestrian area of town - 5 minutes away.
Stayed 5 nights in Sep 2018

4/10 Poor

Janetta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Blank!

Hotel double booked us so we had to go somewhere else. Not impressed!
Stayed 2 nights in Jun 2017

10/10 Excellent

Kevin William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, very comfortable,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alain d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and well run

Friendly, clean, efficiently run

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

guillaume, rennes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

pleasant in the city centre

good one night stay for professional purpose

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Never again

Arrived at Midnight and no reception is there. No AC in hotek and no screen on windows. It was 90F. I ched out in the morning and paid one night penalty. Absolutely horrible.

10/10 Excellent

Stephany, HOUSTON TEXAS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

OK

Very ok for short trips. Tiny (!) TV on the floor, low window. Clean.

8/10 Good

Simon, Stokeinteignhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice stay

Rooms we well equipped and up to date. Service was excellent.

8/10 Good

Genevra

Liked: Cleanliness, staff & service

Fulfilled our needs

Rooms are very small otherwise very pleasant. Entry had steep steps leading to front door.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

Good location, nice quaint room, very clean.

6/10 Okay

Working at PMI, UK

Disliked: Property conditions & facilities

Good Location OK Hotel

It had a good location average hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
We stayed in Hotel L'Ecluse overnight to catch an early train to Paris. Location was not ideal for that purpose (not within walking distance from train stainion with luggage) but other hotels were fully booked. Our room was small but comfortable. Hotel has no parking and no accessible entrance, we've got to carry heavy luggage upstair from street to the hotel enterance. It was noisy early in the morning and it was noisy till late night because of proximity of railroal tracks. Staff speaks English and was helpful during our stay: provided extra cups and tea pot to make tea in the room, arranged taxi. Bed and linen were very clean.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

aline

Liked: Cleanliness, property conditions & facilities

Satisfactory stay

Nothing outstanding

8/10 Good

Daniel, Tampa, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Simple, and Inexpensive

Hotel de l'Ecluse is quite nice when visiting Neuchatel for either business or pleasure. I travel to Neuchatel about twice a year for business and always stay there, although I would not hesitate to stay on vacation. The rooms are very simple and efficient. A characteristically European bed and bathroom await (not overly large, but not cramped). The free wifi is really nice in a continent where everything is quite expensive. The staff is very friendly and speak English, although a minimal amount of French goes a long way. The breakfast is pleasant and I usually get it. The city attractions are a very short walk and there are a few very nice restaurants very close by. The area is not dodgy at all, just use common sense and you will be fine. The bus line is quite handy and the Ecluse stop is 1/2 block away. Do not let the proximity of the train tracks on a satellite view scare you, they are about 60 feet up in elevations and Swiss trains are ultra-quiet. I had a room facing the tracks and had to *try* to detect when a train would pass.

10/10 Excellent

Paul

Business traveler
Liked: Amenities
Cosy hôtel, bien situé au centre, près parking bon prix, bon rapport Q/P
Stayed 2 nights in Mar 2025

10/10 Excellent

Marco

Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Sven

Business traveler
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025