Good service
Convenient to highway. Towels were too small and heard a weird ticking noise all night
No towels available. Desk clerk said hotel was full and LAUNDRY LADY WOULD NOT BE IN UNTIL 930 I HAVE PICTURES OF CLEANING CARTS with people cleaning rooms no sheets or towels on carts because laundry lady wouldnt be in till 930 am to do laundry. Not sure how they were cleaning without clean sheets or towels. Asked for another pillow was told no pillows were available. All three carts were empty. Key cards quit worki g on my room plus three other rooms all had to be reprogrammed. Breakfast was great though.
The staff was friendly at the front desk. House keeping couldn't or wouldn't do their job. I have to chase them down to get towels and take out my own trash. I am here working hurricane claims and my room hasn't been cleaned in almost 2 weeks.
Dirty, toilet ran, shower pressure low and they allow smoking in some rooms which causes the hallways to smell like a bar.
The room was great. I still don't like the 4 pillows on the bed but that's probably a minor point. The bed was comfortable. We had the accessibility room with a bathtub/shower. I wanted to relax in the tub and I couldn't. It was not wide enough or long enough but I'm a big fella and because of that I sometimes don't fit. The shower was great with the main shower and a hand-hold. The breakfast was good and the service fantastic. Those people need a raise if they're not making 21 bucks an hour. The only thing I really didn't like was the fact that the swimming pool was not attached to the building or even in the building. It was a walk across the parking lot to get to it and it didn't even have a hot tub. Every hotel needs a hot tub. Outside is OK but have it where you can step into the area as you step out of the building. I have never seen it this way before. Maybe there is a reason for it. Still I will stay here again but next time I will see about a regular room.
The water pressure in the bathroom was very low, I found a roach in my room and I was double charged. The customer service clerk was very nice as well as other staff members we encountered.
a smoking room if properly cleaned will NOT smell like an ashtray. corporate needs to conduct unscheduled audits of properties to gauge how well the rooms and property are maintained. The lack of effort to perform basic housecleaning in smoking rooms is appauling.
Nice stay at this hotel overnight while in town for Christmas lights.
We had a wonderful experience and will definitely stay there again because it was close enough to everything that we were trying to see and do there that weekend. The Staff was friendly and the fact that the Hotel itself is pet friendly. This made the stay excellent for the Wife.
I needed a room at the last minute and Best Western had affordable rates. I was very pleased with the look and cleanliness of the room. The breakfast was also very good and well stocked.
We arrived at approximately 11:20 PM. upon our arrival, we noticed a dog entering the facility. After checking in, my husband inquired about he dog due to my health condition in addition, I am allergic to dogs The hotel representative/clerk informed my husband the dog belonged to the hotel, lived on premises and would not harm anyone. The dog was not on any leash and was situated three feet of the entrance and within close proximity to the breakfast area. I explained this situation/accommodations were not acceptable, and I would greatly appreciate a refund. Ms. Courtney advise, she would be more than happy to refund the room charge - which she did. To my surprise, the option to remove or move the dog to another location was never an option provided.
Nice hotel. Friendly staff. Clean rooms. Convenient location. Easy to find
Bathroom door did not close. Then, I was not given any paper work from the desk clerk at check out time because "I had booked online with Orbitz". Strange that I was not given a bill or told there were no "incidental" charges.
The hotel was clean, relatively quiet, and the staff was very accommodating. I wish it was a little closer to Natchitoches, as it means a 10 minute drive anytime there's an activity in town, but I guess that can't be helped. The next time I visit Natchitoches, I'll definitely consider staying here again.
Breakfast was nice, very clean area and staff very pleasant. More towels would have been nice. The tissue dispenser/box was empty. TV would reset to no signal every time turned off.
We went to see the Christmas lights and winter graduation.The fireworks were great and thegraduation was wonderfull. The room was fresh and clean.the service and help from staff was great. The continental breakfast was more than expected. And again the staff was very helpfull.
I was very impressed with the room and the staff. My husband and I made the trip to Natchitoches to enjoy the Christmas lights and fireworks show. We had a wonderful time in Natchitoches and we are glad we chose the Best Western for our overnight stay.
Nice room for a business traveler. Decent bed. Clean. There's no elevator and the stair design was very poor -- too steep and steps were too small for anybody with a cane or crutch to get up. Other than that, the frig, microwave, and desk were good. High speed internet connection is wireless only -- not ethernet, which is not high speed in my book. Very accessible to Interstate, but about five miles out of Natchitoches proper.
Best Western Natchitoches Inn places you within a 10-minute drive of Northwestern State University and Fort St. Jean Baptiste. This 63-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and a 24-hour fitness center.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
The 63 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and flat-screen TVs with pay movies. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and desks are also available.
Guests staying at Best Western Natchitoches Inn enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. Free parking is included with your stay. Front-desk staff can answer questions 24/7, and assist with securing valuables, luggage storage, and dry cleaning/laundry. Additional amenities include a business center, laundry facilities, and barbecue grills.
Good service
Thank you for taking the time to rate this this survey and share your experience. It's disheartening to learn you did not enjoy your stay. We are sincerely sorry for any inconveniences you may have encountered on your stay. We appreciate your time and business. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow.
Convenient to highway. Towels were too small and heard a weird ticking noise all night
Thank you for your business. We apologize for the inconveniences you encountered on your stay.
No towels available. Desk clerk said hotel was full and LAUNDRY LADY WOULD NOT BE IN UNTIL 930 I HAVE PICTURES OF CLEANING CARTS with people cleaning rooms no sheets or towels on carts because laundry lady wouldnt be in till 930 am to do laundry. Not sure how they were cleaning without clean sheets or towels. Asked for another pillow was told no pillows were available. All three carts were empty. Key cards quit worki g on my room plus three other rooms all had to be reprogrammed. Breakfast was great though.
Thank you so much for your business and feedback. You're greatly appreciated. Happy Holidays.
The staff was friendly at the front desk. House keeping couldn't or wouldn't do their job. I have to chase them down to get towels and take out my own trash. I am here working hurricane claims and my room hasn't been cleaned in almost 2 weeks.
I deeply apologize for the inconvenience you've encountered. If you would like to give us a call at hotel property 318.352.6655 I would be more than happy to speak with you and accommodate you.
Dirty, toilet ran, shower pressure low and they allow smoking in some rooms which causes the hallways to smell like a bar.
We're sorry to hear your recent stay with us did not exceed your expectations. Your satisfaction is important to us and we hope you stay with us again.
The room was great. I still don't like the 4 pillows on the bed but that's probably a minor point. The bed was comfortable. We had the accessibility room with a bathtub/shower. I wanted to relax in the tub and I couldn't. It was not wide enough or long enough but I'm a big fella and because of that I sometimes don't fit. The shower was great with the main shower and a hand-hold. The breakfast was good and the service fantastic. Those people need a raise if they're not making 21 bucks an hour. The only thing I really didn't like was the fact that the swimming pool was not attached to the building or even in the building. It was a walk across the parking lot to get to it and it didn't even have a hot tub. Every hotel needs a hot tub. Outside is OK but have it where you can step into the area as you step out of the building. I have never seen it this way before. Maybe there is a reason for it. Still I will stay here again but next time I will see about a regular room.
The water pressure in the bathroom was very low, I found a roach in my room and I was double charged. The customer service clerk was very nice as well as other staff members we encountered.
Thank you for the review. I do regret the inconvenience you experienced during your stay, however that our staff made up for it. We do hope to have the opportunity to serve you in the future.
a smoking room if properly cleaned will NOT smell like an ashtray. corporate needs to conduct unscheduled audits of properties to gauge how well the rooms and property are maintained. The lack of effort to perform basic housecleaning in smoking rooms is appauling.
Thank you for your review and letting us know where and how we can improve. Reviews like yours help us to ensure we maintain a well balanced property. We will work diligently to ensure these matters do not happen again.
Nice stay at this hotel overnight while in town for Christmas lights.
Thank you for the review. We hope you enjoyed our Christmas Lights!
Thank you for your time and business. We truly appreciate it. We hope to see you again soon! Have a great day!