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We stayed at this hotel from 6th to 9th October 2019. The hotel reception was very clean & spotless. Got a front view large bedroom with clean towels daily. Lift too small & only cater for 2 people. Canteen down the lobby & no lift only steps. Not suitable for mobility & people with disability. Breakfast is poor only croissants, tea/coffee/ cereals. No hot food. No fruits. Location is good only 10/15mins walk to Napoli Train Central & underground trains. Napoli is dirty & old BUT I love the graffiti everywhere including trains. Will go back again
This should be a 1 star hotel, 2 at the most, it may look nice from the outside and the lobby but the room was a state. There were holes in the walls, the shutter on the window was stuck half open, the electrical outlets were hanging off the walls, it was very noisy, this place is in dire need of renovation
This hotel gives an initial feel of being ok but on closer look hides disappointments. The room had ample space with enough space for clothing but had an enormous damp patch which had had a tv unit placed in front of it, but this had proved too small to hide it. It was directly facing the bed so was in plain sight . The shower stall was grubby and the sink had no plug. On the plus side the towels were changed every day . exiting the lift brought you into contact with a high step which is not obvious to to see as the hazard strip tap was completely black and blended in with the tiles. On arrival i fell down this with my case.I reported it to reception to a blank response.. Breakfast is poor with toast and jam/honey bread rolls plain yoghurt and drinks. Very basic . I would say not suitable for people with mobility issues as lift did not access the eating area, only accessed by a very tight staircase with two turning points . It was cheap , but I expected better just the same
Do not trust this place with your credit cards details. I booked a fully refundable rate and cancelled well in time. The hotel charged my card anyway, ignored my emails and refused to speak to me on the phone.
As you approach the hotel and enter the lobby you think this a very nice place, then you see your room and you think oh dear how am I going to stay in this dirty dump. On my arrival the man behind the desk was rude he demanded another €21.00 before he gave me the room key I had paid all in full through easyjet when I finally got to my room I thought what a dump, the floor was dirty the shower had filth in the corners the window curtains where half covered in stains the TV aerial was stuck to the back of the television with a piece of tape and it kept falling off, there was no blankets on the bed only a sheet, I went back to the receptionist and asked to be moved to another room he said no I had to stay in that room. The hotel is in a run down dirty noisey part of Naples. I would not stay here again even for 5 minutes.
Everything about this hotel was generally ok at best. The hotel itself was fine but some of the things in the rooms didn't work (one of our party couldn't get the air conditioning to work and we couldn't get anything to work with our TV). The rooms were clean and the beds ok. The staff were somewhat curt but did their job. The hotel is reasonably well located near the city centre which is why you're really staying there. The breakfast was very basic. There is a leak in the lobby.
We had to stay one more night un Naples before traveling ti Greece and checked the booking sites and showed a very reasonable rate in a 3 star hotel. Walking in the lobby I was pleased thinking this is going to be nice. The lobby is cute and the A/C is great. All the check-in procedures seemed fine until we were actually checked in! We found we could not go in the room until 4pm and we seemed to have something wrong with our reservation to Greece we asked the front desk for help the short blonde with super curly hair stated she spoke English and Italian (either she was intentionally lying or she is not as advanced in English as she implies) we received an email about our arrangements in Greece but it was in Italian. We needed help understanding it. She told us everything was fine but we needed to register on the travel agency site to get our confirmation #. We tried but nothing was working and we were given a message to call the agency directly, not having Italian phone service I went back to the front desk for help. The same young lady seemed very annoyed I had just interrupted her smoke break in the main office, when I asked her to assist with making the call, she told me the hotel had no phones and walked away to continue smoking her cigarette. I was shocked! Her mother would be embarrassed to what kind of person she raised especially working in a position of customer service. When we found help elsewhere we found our reservation for Greece had taken the money from our credit card but sold our flights to someone else and we would be reimbursed within 10 days. Had we not asked assistance elsewhere and listened to the front desk clerk....we would have paid for a taxi, showed up to the airport and then been stuck ( but oh well it was not her problem, her future lung cancer was more important!) When we finally saw our room it was awful! The air did not work, the t.v. was not working....we called for maintenance who tried to micky mouse things together and use duct-tape. He tried but the smell of stale alcohol coming from his pores told us he had a very serious problem. He said it was fixed it was not. We asked for our money back they refused. We asked for another room they said there was none. We left for the day hoping the air would at least be cooling down the room. When we came back the room was still super hot. We called again for maintenance he tried to bring a portable a/c unit to the room but he knew already it was broke also. I was hoping dimmer lights would make the room more appealing, it did not. Now you could see the dried bodily fluids stuck to the wall which looked like dried snot or sperm which dried while running down the wall. It was disgusting! There were burn marks on the furniture, the covers were stained and falling apart. We slept on top of towels on the bed not wanting to catch something. The shower was cracked and did not have a shower head and all the decorations in the halls looked like they had been collected from old hotels or the second hand store. It was really our worst experience in all of Italy and whomever gave this place a 3 star rating should be fired! Next time inspections should be on all the rooms not just the one the staff takes you for their rating!
We checked in on a Sunday and it seemed as though the room hadn't been cleaned properly. There were wet towels, used soap and hair in the shower. The rest of the time we were there, they replaced the towels every day and kept removing the soap, which was a little annoying but not the end of the world. It wasn't filthy but it wasn't up to my personal standard in terms of cleanliness. Breakfast was included but everything was sweet - jam, nutella, pastries, juice, sweet cereals, juice, coffee. It would have been nice if there were boiled eggs or fruit, something slightly healthy like unsweetened cereal. The food in Italy is beautiful, so this probably made the hotel breakfast seem like even more of a let down. Also the milk had gone sour on the last day - easy slip up to make but when you put it all together, not brilliant. The lock on our door was very difficult to lock and unlock, it definitely needed a repair or some WD40 or something. We reported it, and they sent a female staff member to have a look very shortly afterwards. We appreciated the fact that they sent a female staff member as it was just girls staying in the room, it was nice that they took this into consideration. I attempted to speak in very bad Italian for some of the stay and the staff were helpful and offered to speak in English. We had no issues communicating with staff. The rooms look nice in pictures but inside the rooms are a little run down and dirty. The areas outside the hotel is very, very dirty. It is very close to the train station, which is convenient, but there are piles of rubbish in the street. Another English person we met said they had been pickpocketed in the area on their first day there. While this doesn't reflect on the hotel itself, it does seem like a bit of a rough area and I would advise keeping an eye on your belongings and not travelling alone at night. If i returned i would want to stay in a cleaner, less rough area but nothing terrible happened.
Where to begin ? 1) SCAMMERS & LIERS : - Cancel my 2nd night pretending they didn't get the money transfer from me (but i've been debited the full amount for both nights the same week). - Saying the hotel is full for the 2nd night so they can't even get us another room - Telling to the booking website that we DID NOT EVEN SHOW UP the day of the reservation so they don't have to refund us the 2nd night!!! 4) First night in their hotel was horrible : - Dirty room - Many things broken - Much noise all night inside the hotel - REALLY REALLY dirty & UNSAFE neighborhood ! Please don't do the same mistake as we did and don't reserve a room in this hotel.. Or you will surely regret it.. :(
Five stars may be a stretch for this (rated) three-star hotel, but it all starts with comfort and service. And excellent customer service starts with Susan! She assisted me at check-in, check-out, a boarding pass and a phone call to the tour company. Thanks again! The room was fine - large, clean and everything worked. Previous reviews mentioned noise and security. I did not have these issues, but: 1) The view from my room was only the backs of the other rooms. I suspect that windows over the street might have more noise issues. 2) Local police were normally near the front entrance. Is that good, or does it indicate a problem? Naples is a bustling city and it's in your face as soon as you walk out of the train station. Other plusses: nice continental breakfast, good wi-fi, close by transit and everything, and again, very helpful and friendly to American guests!
Hotel La Pace places you in Naples City Centre, within a leisurely stroll of popular sights such as Naples Cathedral and Spaccanapoli. This 41-room, 3-star hotel has conveniences like free breakfast, a restaurant, and free in-room WiFi.
Free buffet breakfast is included with your stay and awaits you each morning from 7 AM to 10 AM. In addition to a meal at the onsite restaurant, you can also enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.
All of Hotel La Pace's 41 air-conditioned rooms provide free newspapers, safes, and desks. Guests can expect to find satellite TV and stay connected with free WiFi. Bathrooms have hair dryers, free toiletries, and bidets.
Guests of Hotel La Pace enjoy free WiFi in public areas, a business center, and express check-in. Self parking is available for EUR 15 per day. The 24-hour front desk has multilingual staff ready to assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.