Hotel Eden
3.0 out of 5.0
47% based on 131 reviews
Recent guest reviews
We arrived on dusk due to a delayed train and we were shocked by the area at this time. Very dirty and street/homeless people everywhere. We were only here for a night in transit to south Italy to break up the journey so we chose a place close to train station. I was glad it was close as even just on street, I felt very uncomfortable. During the day when we checked out, the vibe around the street was a lot better. Check in was fine. Breakfast was extremely basic. Room was old but had the amenities needed. Rubbish bin wasn't emptied from previous guest. It was a quick sleep and check out for us. I wouldn't stay here again but for value and close to transport, it's ok
Internet does not work, toilet didn't flush. Not the best area and couldn't sleep due to the noise outside. Room was clean, but the extra spare pillow was disgusting. Nice breakfast with good service! Wouldn't want to repeat the experience and glad I only had to stay there for one night.
We stayed here for three nights and used this as a base to visit Naples and nearby attractions like Pompeii and Mt Vesuvius. The hotel is just a few minutes walk from the railway station Napoli Centrale, and very convenient. The place is huge and very clean with lots of rooms. We stayed in a double room which was very spacious and with a electronic safe, ac, tv, wifi. The fridge was locked. The hotel staff were very friendly and helpful. Breakfast was the standard Italian, with cereal thrown in. The views from the garden room on the top floor are fantastic. Whilst the hotel itself is very safe, the surrounding area is not great. Luckily the walk from the station is on a main road and very short. We would definitely stay here again.
we were supposed to stay at another hotel, however it seems like they overbooked so they sent us to this place which must get the overflow. seems to be the only way they'd get any business I imagine. after arriving with our backpacks, an elderly man behind the desk starts complaining that we'll probably give the hotel bed bugs purely based on the fact that we were backpacking...from their previous experience. so they openly admitted they have had bed bug problems, whilst accusing us of potentially giving them more... not the warmest of greetings. the shower was probably the worst I've experienced in my life. felt like I got dirtier after the experience. air con is centrally managed, so you have no control of the temperature. only off or on. pros: location is convenient. breakfast on rooftop is nice.
The room was clean, the bed was terribly hard. The room stank. The smell that came from the bathroom made me want to retch. The smell went away if you ran water in the drains every couple of hours. The Internet was cut off during the night. And it was hot as hell. When I complained at the desk, I was told the AC was cut off to the entire building at 7 pm. Did I tell you the room stank?
We've been there and we regret a lot. When we arrive in the room, there was half empty bottles on the table, some old food under the table (bread rolled in paper) the soap was already open and the towel was used. I think it's enough to disgust you... but there's also some "air ball" from previous renters... Worst of all, nobody care about our complaints... This is definitively a very bad place to go !
I got the feeling that the hotel is trying to do better, so would give them credit for that. It is located close to the central train station in Naples, and as in most cities, this isn't the quietest or most pleasant location. The hotel entrance is dark and dingy, but the elevator is new. Our bedroom was clean and the bathroom ok, but the walls were thin and even though the windows were double glazed, the noise from the street made sleep a challenge. The best thing about the hotel is the roof terrace. It is only open for breakfast in the morning, but is worth going up for the view across to Vesuvius. Having said that, breakfast itself is pretty basic. I wouldn't go back.
My wife went to S. Giovanni Rotondo for a pilgrimage to Padre Pio. Coming back she had to spend a night in Naples and she stayed at the Eden Hotel. The position of the hotel is convenient for the bus stop to the airport and that is the only positive thing. The Eden is dark and the old paint need a good refresh with some light colour. She booked bed and breakfast but in the morning at 0700 the restaurant was completely desert, no tables, no food or coffee. The lift wasn't working and the restaurant is at the fifth floor, nice view on the Vesuvio if you are still breathing! After complaining at the reception they found a croissant and a coffee from a bar across the road. No refund was given. She went to have a decent breakfast at the airport. If you book at the Hotel Eden be sure that your breakfast is ready for you in the morning especially if your fly is in the morning. Overall very poor service, I will not recommend.
Friendly staff, the breakfast is just on the average, internet connection is just rubbish and wouldn't just come up. Hotel is very close to Garribaldi station from where you can take Metro or Trains to every where in Napoli or to the rest of Italy but the environment outside is scary, dirty and more like a slump. The corridor and inside of the room smells cigarette, not sure i will like to go back.
Clean Hotel ,very friendly stuff,especially Mr Carmine in the reception,very close to Garribaldi station from where you can take Metro or Trains to every where in Napoli or to the rest of Italy.When you return late at night to the Hotel you must have your eyes open, thats the only negative for me as i was with my wife and daughter fifteen.!!!
Hotel highlights
- Close to Cathedral of Naples and Santa Chiara
- Free buffet breakfast
- Free parking
- Bar/lounge
Located in Naples City Centre, Hotel Eden is within a mile (2 km) of popular sights such as Cathedral of Naples and Santa Chiara. This 40-room, 3-star hotel has conveniences like free breakfast, a bar/lounge, and free self parking. Located in central Naples, the hotel is also near National Archaeological Museum and Castel Nuovo.
Dining
Free buffet breakfast is included with your stay. Savor a meal from the comfort of your room with room service, or make new friends over drinks at the bar/lounge.
Rooms
Hotel Eden's 40 soundproofed rooms provide minibars, safes, and desks. Guests can expect to find satellite TV and stay connected with WiFi. Bathrooms offer hair dryers, free toiletries, and bidets.
Property features
Hotel Eden features WiFi in public areas and a TV in a common area. Free parking is included with your stay. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables.
Reviews from Trip Advisor
47% of guests recommend this hotel
Total of 131 reviews
