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Recent guest reviews

Our room was very spacious! The bed was comfortable, and pool refreshing.

Front service people super rude and not friendly. Breakfast: too few choices: packed bagels or cereal, one day we were lucky to have muffins. Only one toaster for the bagel area makes the 6 feet separation impossible. Coffee taste HORRIBLE! Room: shower was leaking, only hot water in the bathroom sink, towels too old.

A better breakfast would be good.. but due to circumstances it was good.

Missing the better breakfast

We've stayed at this property a few times visiting family in the area. We usually love our stay but never again. The staff wasn't friendly or accommodating at all. The facility was ill maintained and dirty even during covid.

Very friendly and clean. Out of several breakfast items one day.

It needs to be updated, room feels very old. Staff is amazingly nice! I mean really nice, they should all be commended.

Front door was broken & they need better signage. Rooms were nice & clean. Many options for breakfast

Excellent staff, very attentive and helpful. Hotel is Relatively close to the beach. Good hot breakfast, clean and spacious rooms.

Breakfast was really good. Hot, pleasant staff clean area.

Kuerig coffee maker in room. A nice surprise. Extended breakfast hours are a plus.

I was overcharged for my stay at the outset of my stay... several times. I understand that having a prepaid card presents the issue of how to authorize the amount of money that will pay for "any incidentals that you might have," as they always say on your arrival to the hotel. However, being overcharged by almost $1,000 was not what I had in mind, and I think overkill. The system continued to charge me for my stay even long after I resolved it with the manager to simply pay for my stay upfront. The system overcharged me by several hundred dollars. This did not bode well for my vacation spirit of relaxation and rest. I ended up having a great time, but there were several reasons not to love my room. I was put in a wheelchair accessible suite, and once I asked to move - at first there were other rooms and then I was told that they were "booked up." That was weird. It turned out that most of the staff were brand new, but it didn't help my experience to know that. I was also placed next to an elevator and I knew there would be too much noise for me. I still couldn't get a new room. Once I moved in, I didn't want to move at all. I was wrong about the elevator being noisy, but not about the noise level around. However, I didn't think that most of the noise would emanate from the HOUSEKEEPING STAFF shouting across the hallway to have conversations with each other. And early in the morning, no less. I wouldn't stay at a Holiday Inn again, here again, or refer to anyone.

We checked in last fridayat 5 PM. Next saturday, we went out from noon to 9 PM, and we were back: surprise! The room wasn't cleaned: no changed towels, no bed cleaned, no nothing. Inexcusable!!

Was misinformed by staff about my checkout date when I asked about leaving a day earlier. When I contacted Orbitz regarding it, the manager would not speak with the Orbitz associate. Contacted the hotel directly and she wanted nothing to do with it. I recommend staying at any other hotel in the area.

I stay there with my family, very clean, organized and a great staff, very good customer service. The breakfast is great. I will back again.

Newly renovated and extremely clean room with comfortable king bed. The free breakfast was better than expected. Overall, the hotel was very reasonably priced and exceeded our expectations.

Crown Lake Blvd Bonita Springs FL

Hotel highlights

  • Free continental breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel places you within a short walk of Alessi Family Care and within a mile (2 km) of Golf Safari Mini Golf. This 105-room hotel has conveniences like free breakfast, an outdoor pool, and free in-room WiFi.


Dining

Start your day off right with a free continental breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

The 105 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Free local calls, safes, and ironing boards are other standard amenities.


Property features

Guests of Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel have access to an outdoor pool, a gym, and free WiFi in public areas. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to help with luggage storage, and answer any questions about the area. Additional amenities include a 24-hour business center, coffee/tea in a common area, and a TV in a common area.

Room options

Room, 2 Double Beds, Accessible, Non Smoking (Mobility)

2 Double Beds | Sleeps 3

Room, 1 King Bed, Accessible, Non Smoking (Mobility, Transfer Shower)

1 King Bed | Sleeps 2

Standard Room

2 Queen Beds | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel

Everyone (11) Couples (29) Business (11) Family (22) Other (4) Friends (4)
5
Partner Couples

Our room was very spacious! The bed was comfortable, and pool refreshing.

By on Sep 13, 2021

2
Family Business Business

Front service people super rude and not friendly. Breakfast: too few choices: packed bagels or cereal, one day we were lucky to have muffins. Only one toaster for the bagel area makes the 6 feet separation impossible. Coffee taste HORRIBLE! Room: shower was leaking, only hot water in the bathroom sink, towels too old.

By on Apr 26, 2021

Review comment responded on Apr 27, 2021

Thank you for your feedback we will address your concerns

5
Family Family

A better breakfast would be good.. but due to circumstances it was good.

By on Apr 16, 2021

Review comment responded on Apr 23, 2021

Thank you for your feedback we will address your concerns

5
Family Family

Missing the better breakfast

By on Apr 13, 2021

Review comment responded on Apr 23, 2021

Thank you for your feedback

1
Everyone

By on Apr 3, 2021

Review comment responded on Apr 23, 2021

Thank you for your feedback

1
Family with small children Family

We've stayed at this property a few times visiting family in the area. We usually love our stay but never again. The staff wasn't friendly or accommodating at all. The facility was ill maintained and dirty even during covid.

By on Mar 12, 2021

Review comment responded on Mar 15, 2021

We are sorry you feel this way, we do get lots of praise for our friendliness

5
Partner Couples Family

Very friendly and clean. Out of several breakfast items one day.

By on Feb 20, 2021

Review comment responded on Feb 25, 2021

We are so sorry you were not able to enjoy the grab and go breakfast . Our delivery was unexpectable late that day

4
Everyone

It needs to be updated, room feels very old. Staff is amazingly nice! I mean really nice, they should all be commended.

By on Jan 29, 2020

Review comment responded on Jan 29, 2020

Thank you for your comments. We are working on updates coming soon. I will pass along your comments to the staff.

4
Family

By on Jan 4, 2020

Review comment responded on Jan 9, 2020

Thank you for your feedback and staying with us.

3
Everyone

By on Nov 17, 2019

Review comment responded on Dec 31, 2019

Thanks for the feedback.

Holiday Inn Express & Suites Naples North - Bonita Springs, an IHG Hotel

27891 Crown Lake Blvd, Bonita Springs, FL 34135
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