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Recent guest reviews

The front desk staff were not very professional in their appearance or manner. The check in experience was not welcoming. More customer service training is needed. The room was clean, but it needed a little maintenance. The breakfast was average. We ended up eating at the Cracker Barrel next door.

Friendly staff. Super clean! Maybe adding another set of washing machine and dryer will be a great idea.

Bleach cleaner was left (wet) on bathroom amenities which ruined two articles of clothing. Showed the front desk clerk who seemed to genuinely care, but no contact whatsoever yet from general manager to correct the situation or compensate us for the clothing.

Nice staying.

Most staff wore face mask not covering their nose. That would was disappointing.

Not anywhere as nice as other HII's I've stayed at.

We attended a wedding in this area and were very comfortable staying here! Nice breakfast too!

Liked the access to our destination and the friendly front desk staff. Unfortunately, the overall condition and cleanliness of the room and property were dirty and disappointing.

Spotless, new, tidy and plenty of parking. Love the JR Waltkins products in the bathroom. Black out windows, quiet and the room smelled clean.

Excellent very nice experience , breakfast is amazing,love it

It was only surface clean and disappointing I would not stay here again

Very pleasant greeting at check-in. Comfortable room, excellent beds and nice shampoo and soap that is complimentary. The breakfast was very good and pleasant staff. Would stay here again.

Excellent hotel, clean, friendly staff and best manager's team. I was check out 1 day early due to my travel plan changed and manager was help to refund 1 night without any penalty fee.

We arrived at six and the rooms were not ready for us

Comfortable hotel. I should mention though, I planned to leave early in the morning after 6 am breakfast, low and behold the breakfast was open for public after 6:30 or 6:40. There were at least 10 guests in a foyer patiently waiting. I am sure there are plenty of disciplined people in Naples who can take over the breakfast preparation and do better job.

good breakfast, clean hotel excellent staff very pleasant stay

Thoroughly pleased with check in (thanks Chet!). Hotel recently renovated - clean and comfortable. Great breakfast with lots of choices, eggs, yogurt, fruit, pancakes, oatmeal, bakery & juice. Cute pool, room equipped with kerig coffee maker, fridge and microwave. Pleasantly surprised with this bargain! Bath and Body work toiletries ... Will stay again! Thanks

Tollgate Blvd Naples FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located in Rural Estates, Holiday Inn Express Naples South I-75, an IHG Hotel is 2.4 mi (3.8 km) from Alta Private Health and within a 10-minute drive of Evergreen Golf and Country Club. This 70-room hotel has conveniences like free breakfast, an outdoor pool, and a 24-hour gym.


Dining

Free buffet breakfast is included with your stay and awaits you each morning.


Rooms

All 70 individually decorated rooms provide microwaves, refrigerators, and coffee makers. Flat-screen TVs come with satellite channels, and free WiFi keeps guests connected. Free local calls, hair dryers, and safes are other standard amenities.


Property features

At Holiday Inn Express Naples South I-75, an IHG Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. You can take advantage of free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage, tours or tickets, and securing valuables. Additional amenities include a business center, coffee/tea in a common area, and a computer station.

Room options

Standard Room, 2 Queen Beds

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed (Walk-In Shower)

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

2 Queen Beds | Sleeps 4

Standard Room, 1 King Bed, Accessible (Mobility Roll-in Shower)

1 King Bed | Sleeps 2

Guest reviews for Holiday Inn Express Naples South I-75, an IHG Hotel

Everyone (8) Couples (2) Family (12)
3
Family

The front desk staff were not very professional in their appearance or manner. The check in experience was not welcoming. More customer service training is needed. The room was clean, but it needed a little maintenance. The breakfast was average. We ended up eating at the Cracker Barrel next door.

By on Jan 18, 2022

Review comment responded on Jan 20, 2022

We appreciate you giving your feedback about your recent experience in our hotel. I am sorry that our staff was not accommodating, and you felt you were treated in an unprofessional manner and I do apologize for any inconvenience or difficulty that you experienced. Guest satisfaction is top priority at our hotel, for that reason. We truly appreciate your comments regarding our staff, amenities, cleanliness, and hospitality. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

5
Family Business Business

Friendly staff. Super clean! Maybe adding another set of washing machine and dryer will be a great idea.

By on Nov 15, 2021

Review comment responded on Nov 16, 2021

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

2
Family

Bleach cleaner was left (wet) on bathroom amenities which ruined two articles of clothing. Showed the front desk clerk who seemed to genuinely care, but no contact whatsoever yet from general manager to correct the situation or compensate us for the clothing.

By on Sep 6, 2021

Review comment responded on Sep 6, 2021

Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and your insights regarding our amenities . Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

5
Friends

Nice staying.

By on Jun 13, 2021

Review comment responded on Jun 14, 2021

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

4
Everyone

Most staff wore face mask not covering their nose. That would was disappointing.

By on Apr 8, 2021

Review comment responded on Apr 9, 2021

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

3
Family

Not anywhere as nice as other HII's I've stayed at.

By on Apr 1, 2021

Review comment responded on Apr 3, 2021

Your review and rating are greatly appreciated; though we are sad to hear that your experience was not up to your preferences and we appreciate your feedback. Our guest satisfaction is important to us and we will be using this feedback you gave us to implement improvements to ensure we offer a better experience and overall impression of our Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

5
Partner Couples Family

We attended a wedding in this area and were very comfortable staying here! Nice breakfast too!

By , from S. Naples FL / Interstate 75 on Dec 14, 2020

Review comment responded on Dec 15, 2020

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

2
Family Family

Liked the access to our destination and the friendly front desk staff. Unfortunately, the overall condition and cleanliness of the room and property were dirty and disappointing.

By , from Palmer on Mar 10, 2020

Review comment responded on Mar 11, 2020

Thank you for your honest review. We appreciate your comment for it caught our attention on where we need to improve to make sure that our customer have a great time during their stay. We apologize for the unfortunate events that you faced during your stay with us. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Hope that you'll consider staying again with us

5
Business Business

Spotless, new, tidy and plenty of parking. Love the JR Waltkins products in the bathroom. Black out windows, quiet and the room smelled clean.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

It is so wonderful to see that we were able to provide you with a superior level of service and accommodations. We would love to see you back on your next trip to the area!

5
Everyone

Excellent very nice experience , breakfast is amazing,love it

By on May 4, 2019

Review comment responded on May 5, 2019

On behalf of our entire staff - thank you for the wonderful rating. We look forward to your next visit!

Holiday Inn Express Naples South I-75, an IHG Hotel

3837 Tollgate Blvd, Naples, FL 34114
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