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Holiday Inn Express Hotel & Suites Bonita Springs

2.5 out of 5.0

Recent guest reviews

We checked in last fridayat 5 PM. Next saturday, we went out from noon to 9 PM, and we were back: surprise! The room wasn't cleaned: no changed towels, no bed cleaned, no nothing. Inexcusable!!

Was misinformed by staff about my checkout date when I asked about leaving a day earlier. When I contacted Orbitz regarding it, the manager would not speak with the Orbitz associate. Contacted the hotel directly and she wanted nothing to do with it. I recommend staying at any other hotel in the area.

I stay there with my family, very clean, organized and a great staff, very good customer service. The breakfast is great. I will back again.

Newly renovated and extremely clean room with comfortable king bed. The free breakfast was better than expected. Overall, the hotel was very reasonably priced and exceeded our expectations.

The hotel was under construction and the printer was out of service. The staff was friendly enough. There was no refrigerator in the room, so you have to get ice on the first floor. The room was nice and clean.

hotel was clean but dated. nice pool. we were exploring the area for possible relocation, it was centrally located for our needs.

I definitely would recommend this hotel. It was very affordable, especially with a full breakfast. It was not your typical cereal, bagels and cream cheese. In addition the bed was very comfortable. It was conveniently located to the golf course we were at.

Great staff, clean, nice breakfast. Awsome complement to a great vacation!!

The stay was very nice. Breakfast was above average. when we had to leave early, the staff was very accommodating and we had no trouble and the refund was prompt. Couldn't have been better.

would stay again, next time in the area.Breakfast was very good with a good variety to choose from . The room was neat and clean every day .friendly staff

Staff was great..friendly, met all of our needs Room was perfect for us Location could not of been better

The hotel is pretty good. Well located near to the beach, clean, and a lot of things around. However, the front desk lady is horrible. She didn't salute, was very rude, no polite at all. Zero customer service.

We were looking for an affordable, clean place to stay near the beach. We got all that and more! The free breakfast was wonderful. The pool was clean and very nice. The room was large and clean. They let us check out an hour after check out time with no charge. We had a great time at the nearby beach, spent a whole day at the pool, and we slept great every night!

Stayed for only one night, had a great experience! clean room, very comfortable, and had a great time there! Only downfall was the rude manager who yelled about the pool times to my friend and I a half hour before it closed. I felt judged based on my appearance. The rest of the staff was pleasant however.

This is our 3rd stay here in a year and we've been very satisfied with what you get for the cost each time. The only amenity we don't partake of is the free breakfast. Other than the fresh fruit it doesn't look appetizing or offer enough healthy eating options. We prefer walking over to the Skillets restaurant in the shopping center across the street to the east. The front desk staff is excellent. Enjoyed the pool also.

We spent two nights and had difficulty with the "lumpy" mattresses. Our Chechen experience was mundane with additional assistance offered. Will not stay at this particular location again.

The hotel and staff were excellent. The breakfast quality and variety was great. Everything was clean and the staff was fantastic. Special thanks to Kathleen and Terrence at the front desk. We would definitely stay there again. Restaurants and shopping within walking distance was nice. Great location.

pleasant and relaxing. pool towels were small. would stay again.

The hotel is fine. I didn't spend much time except to sleep there. It wasn't very crowded so it was nicer than last time when it was sold out

27891 Crown Lake Blvd Bonita Springs FL

Hotel highlights

  • Free buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Outdoor pool

Located within a mile (2 km) of Golf Safari Mini Golf, Holiday Inn Express Hotel & Suites Bonita Springs is within 2 miles (3 km) of Promenade at Bonita Bay. This hotel has 108 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and free in-room WiFi. Barefoot Beach and Riverside Park are also close to this Bonita Springs hotel.


Dining

Free buffet breakfast is included with your stay.


Rooms

All 108 air-conditioned rooms feature microwaves, refrigerators, and coffee makers. Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Other amenities include free newspapers, free local calls, and safes.


Property features

At Holiday Inn Express Hotel & Suites Bonita Springs, guests enjoy an outdoor pool, a fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a meeting room, a 24-hour business center, and coffee/tea in a common area.

Room options

Suite, 1 King Bed, Non Smoking

King 1 | Sleeps 4

Standard Room

Queen 2 | Sleeps 2

Room, 1 King Bed, Accessible (Roll-In Shower)

King 1 | Sleeps 2

Room, 1 King Bed, Accessible

King 1 | Sleeps 2

Guest reviews for Holiday Inn Express Hotel & Suites Bonita Springs

Everyone (5) Couples (27) Business (11) Family (11) Other (4) Friends (4)
4

bad memory to clean.

Everyone

We checked in last fridayat 5 PM. Next saturday, we went out from noon to 9 PM, and we were back: surprise! The room wasn't cleaned: no changed towels, no bed cleaned, no nothing. Inexcusable!!

By on Dec 19, 2016

Review comment responded on Dec 26, 2016

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jennifer Daily Front Office Manager

3

clean but noisy

Everyone

By on Oct 7, 2016

Review comment responded on Oct 21, 2016

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jennifer Daily Front Office Manager

1

hotel manager not friendly

Everyone

Was misinformed by staff about my checkout date when I asked about leaving a day earlier. When I contacted Orbitz regarding it, the manager would not speak with the Orbitz associate. Contacted the hotel directly and she wanted nothing to do with it. I recommend staying at any other hotel in the area.

By , from Florida on Oct 3, 2016

Review comment responded on Oct 21, 2016

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Jennifer Daily Front Office Manager

5

great sevice

Everyone

I stay there with my family, very clean, organized and a great staff, very good customer service. The breakfast is great. I will back again.

By , from Homestead, Fl on Aug 1, 2016

Review comment responded on Oct 21, 2016

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jennifer Daily Front Office Manager

4

in town for the elton john concert at the germain.

Everyone

Newly renovated and extremely clean room with comfortable king bed. The free breakfast was better than expected. Overall, the hotel was very reasonably priced and exceeded our expectations.

By , from Maryland on Mar 11, 2016

Review comment responded on Aug 17, 2016

Thank you for your kind words. We work very hard to make sure our guest are 100% satisfied. We hope you will visit us again. Jennifer Daily Front Office Manager

3

under construction

Singles

The hotel was under construction and the printer was out of service. The staff was friendly enough. There was no refrigerator in the room, so you have to get ice on the first floor. The room was nice and clean.

By on Jun 8, 2015

3

exploring the area

Couples

hotel was clean but dated. nice pool. we were exploring the area for possible relocation, it was centrally located for our needs.

By on May 29, 2015

4

affordable lodging

Families

I definitely would recommend this hotel. It was very affordable, especially with a full breakfast. It was not your typical cereal, bagels and cream cheese. In addition the bed was very comfortable. It was conveniently located to the golf course we were at.

By on Aug 25, 2014

4

great

Families

Great staff, clean, nice breakfast. Awsome complement to a great vacation!!

By on Jun 16, 2014

4

bonita

Couples

The stay was very nice. Breakfast was above average. when we had to leave early, the staff was very accommodating and we had no trouble and the refund was prompt. Couldn't have been better.

By on Feb 24, 2014