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Chiaja Hotel de Charme

3.0 out of 5.0

Recent guest reviews

Fabulous small hotel, very friendly and helpful staff, excellent location . We have stayed here on 3 occasions with different friends. We all have loved it! Very close to Cafe Gambrinus, great restaurants and shopping.

This was the second time for us in Naples and the second time in this hotel. We enjoyed our previous stay here, especially since the hotel is conveniently located on a pedestrian only street near the Plaza Plebiscita and close to transportation and shopping areas. The staff is warm and welcoming and the rooms are well-appointed and comfortable. Breakfasts are continental, with freshly baked rolls and pastries, cheeses, fruit and lots of coffee! Only drawback is no wi-if in the rooms - only in the lounge area - but the staff is presently trying to solve the problem.

We were joining a tour that was starting at this hotel so we booked for a couple of nights before the start. The staff were very helpful and the location was great. Bed was comfortable and coffees at breakfast were great!

The hotel lives up to it's name, charming! The staff were very friendly and helpful, the location perfect. We had the honour to stay in the room of the great-great-great-grandfather of the present owner and we thought the decoration was perfectly in keeping with the age of the house. It was a little noisy, as it was on the street side, but we soon got used to it and it didn't bother us. The breakfast was excellent but if you wanted the sfogliatelli, you had to be quick because when they were gone, they were gone!

The hotel is conveniently located. The rooms are charming. The staff is extremely helpful - very helpful in recovering airline lost luggage. Overall service was outstanding. Excellent breakfast. It will be our first choice on future trips to Naples.

Great hotel for Napoli. Highly supportive staff available 24 hours a day and with a smile. The building and rooms are kept up to date and were clean. And the area and the way the operation is managed makes this a very safe place. Thank you staff of the Charme.

This is the second time I stayed at Chiaja Hotel de Charme. This time I spent 11 charming, peaceful days and nights in the best location in Napoli. What continues to appeal to me is the vintage atmosphere of the hotel, the pleasant and well appointed rooms, the substantial breakfast choices--and the ever-friendly and helpful staff, who speak English for those of us who cannot speak Italian. The manager, Pietro, is efficient, pleasant, and always helpful. He has never failed to answer my every question or to quickly solve any problem I might have. Staying here for more than a couple of days, one feels at home. You get a warm, homey feeling that makes traveling a delight rather than a chore. I will return with colleagues soon. I will always give this hotel my highest recommendation. It's truly my pleasure to do so. ⭐️⭐️⭐️⭐️⭐️

The service can only be described as indifferent and unwelcoming. It is a clean hotel with good air conditioning. However, The room was too small with inadequate storage for two people on a three night stop over. The bedside cabinets did not have handles so even these could not be used. 2 of the 3 table lamps did not work, the shower door did not close properly and the cistern in both our room and the room next door was very loud.

In many ways I think this hotel is quite reflective of Naples, there probably is a certain charm there if you look hard enough but overall it's not a particularly nice place. The positives - Location wise, I think the hotel is situated very well. The negatives - The reception staff were not very friendly or helpful. I asked one a question but she was too busy texting to answer so called a colleague. I asked another a question and I knew the information she was giving was incorrect and when I pressed her slightly she was very dismissive of me. When I first saw my room it reminded me of my first night in my University halls of residence, I just stood there wondering what I had done. The main doors to enter the premises close at 8 pm and guests have to leave via a human cat flap and use an intercom to get back in. This didn't cause me any problems and seemed quite common of Naples but I could see how others would have an issue with it. There was a lot of noise early in the morning which woke me up each day. Breakfast was very limited, a few slices of ham and cheese with bread but the staff were more helpful and friendlier than reception. It's a B & B and if you don't expect much from it than you probably won't be too disappointed but I won't be staying here again. Then again, I don't foresee me staying in Naples again, well not for a long time anyway.

Chiaia hotel is very conveniently located in a old building in Naples, walking distance from most of city attraction and nice restaurants. Great breakfast, clean and spacious room. Staff was always helpfull.

Via Chiaia 216 1 Piano Naples NA

Hotel highlights

  • Walking distance to Royal Palace and San Francesco di Paola
  • Free breakfast
  • Free WiFi in rooms and public areas
  • Bar/lounge

Located in Chiaia, Chiaja Hotel de Charme is within a 5-minute walk of popular attractions such as Royal Palace and San Francesco di Paola. This 25-room, 3-star hotel has free breakfast and a bar/lounge, along with free in-room WiFi. Teatro di San Carlo and Galleria Umberto are also a short walk from this Naples hotel.


Dining

Free breakfast is included with your stay. Order from room service to satisfy your hunger without leaving your room, or explore the hotel and get a beverage at the bar/lounge or coffee shop/café.


Rooms

Chiaja Hotel de Charme's 25 soundproofed rooms provide minibars, free newspapers, and safes. Guests can enjoy satellite TV and stay connected with free WiFi. Bathrooms offer jetted tubs, hair dryers, and free toiletries.


Property features

Guests of Chiaja Hotel de Charme enjoy free WiFi in public areas, free newspapers, and laundry facilities. You can take advantage of valet parking for a fee, along with an airport shuttle for a fee. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a fireplace in the lobby and a hair salon.

Room options

Superior Double Room

Queen 1 | Twin 2 | Sleeps 2

Standard Double Room Single Use

Full 1 | Sleeps 1

Superior Double Room Single Use

Queen 1 | Sleeps 1

Triple Room

Full 1 | Twin 3 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

84% of guests recommend this hotel

Total of 1247 reviews