Sheraton Nanjing Kingsley Hotel & Towers4.5 out of 5.0
Recent guest reviews
I stayed at this hotel between 11/14 - 11/17 and the experience doesn’t quite uphold to what I expected. The room I stayed in has a backdated interior with very poor WiFi connection starting from the second day. After notifying the front desk, they claim their WiFi isn’t the problem, and saying my devices are the issue. My iPhone X, iPad, and MacBook are all latest model device, and couldn’t access their internet portal after restarting multiple times. I ended up using my own portable WiFi router plugged into their Ethernet cable for internet. The experience though not terrible, but it was poor, not only to Sheraton’s standard, but other hotels that are cheaper and newer in China.
Used only for one night. It's impressive in terms of dimension. If you will use the lift versus the external side you can see the view of the city thanks to glass lift. In line with standards of the channel. My room was with all you can need. If I'll come back again in Nanjing, I use this hotel.
1 night as part of quick visit to Nanjing. Kindly greeted but English a bit on the low side. I was offered the suite as being a platinum SPG member. Very large suite but slightly dated, nice views. Some fruit was delivered and all felt good. I woke up after an hours sleep and the room was very cold - I had turned on the heat or at least so I thought. However heat did not work - so I finally settled for additional large towels to keep warm. Probably not often used and with 11 degrees Celsius room with large windows turned quite cold. Breakfast was nice and then I checked out.
The only thing positive about this hotel is its friendly staff. The hotel badly needs renovation. The curtain needs good cleaning and the air circulation in the common areas and hallways is bad. Executive Lounge does not even open for breakfast.
这里的服务人员都十分亲切，按照我的要求贴心的为我安排了房间。房间很干净，所有的设备都很完善，最重要的是我遇到的工作人员都会微笑着跟我打招呼，非常棒！我们住得很舒服，以后来南京也一定住这里！ The hotel staff was so great, provided very good and attentive services. The facilities was good and the room was clean and neat . My requests was met so we were very happy the room we had. Everyone was smiling and made me feel so warm. I will definitely stay here again when come back to Nanjing.
This is my first time stay in Sheraton nanjing kingsley hotel & towers.The hotel is in the city center of nanjing.The staff is very nice and view is very good.I think I'll back again for my next trip.
Stayed in this hotel for 5 days, service staff is excellent. They are responsive and accommodating. Room is very spacious but very old. The whole hotel needs to be refurbished badly. Hotel is not near to train station or major shopping Malls, not much entertainment or interesting F&B near to it.
I haven't even been here for a few hours (on the 26th Floor) after check in and I already have had five negative experiences, four of which the hotel needs to fix immediately. 1. I tried to order room service. Every time I attempted to order something and have it confirmed, the hotel called me back to let me know they were out of what I asked for. This happened three times. The only redeeming aspect of this point is that when they finally confirmed my order, they made it free. Good service, but how is that you do not have 3/4 of the items on the menu? 2. I opened the minibar to check on the items, The biscuits expired in November 2016 and the potato chips expired February 18 of this year. Glad I checked before I even thought of eating them. 3. The air conditioning for the room is substandard. I have it between 15-20C and it is barely 25C in here, probably 26. 4. Rather than tell me at the front desk (or at least give me notice at the front desk) I came upstairs to be told that the water is going to be off for this hotel between midnight and 6 a.m. This is something that should have been disclosed at the time of check in, not as a surprise memo in my room. 5. Finally, I had a colleague book this hotel for me. Becuase they booked on a 3rd party site, I was told I cannot get SPG points. That's all well and good, but if the hotel was any good at their business, they would have offered me to accumulate points for a higher room rate. This is not as much of an issue, but something the hotel should consider offering at check in. I am a loyal SPG member. I almost always seek out Starwood properties wherever I travel. I have to say with almost 100% surety that I will give this hotel a pass the next time I am in Nanjing. See the pics below for minibar items
Very nice hotel, very nice and clean open areas. Staff is very professional and welcoming. The room was great with all things needed for a nights stay. I will definitly consider this hotel for next stay in Nanjing.
If you need a 4 star hotel that is centrally located in Nanjing but not too concerned about the condition of the rooms which may look old, then Sheraton Nanjing Kingsley Hotel and Towers is not too pricey. The Xinjiekou shopping district is one good shopping and eating price and the hotel is also near the Shanghai Road subway station or the Hanzhong Gate subway station.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
Located in Gu Lou within a short walk of Chaotian Palace, Sheraton Nanjing Kingsley Hotel & Towers is within a mile (2 km) of Qingliangshan Park. This 4.5-star hotel has 350 rooms and welcomes guests with 3 restaurants, an indoor pool, and free in-room WiFi. It's in central Nanjing and also close to Hohai University and Nanjing University.
Enjoy dining at Aromas Coffee Shop, one of 3 onsite restaurants. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/café. For your convenience, a buffet breakfast is available for a fee.
All 350 air-conditioned accommodations feature sitting areas. LCD TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Refrigerators, minibars, and coffee makers are also standard.
Sheraton Nanjing Kingsley Hotel & Towers features a nightclub, an indoor pool, and a health club. If you decide to drive, there's free parking. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and luggage storage. Other amenities at this luxury hotel include an outdoor tennis court, free WiFi in public areas, and 10 meeting rooms.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 506 reviews