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Best Western Plus Crystal, Hotel & Spa

4.0 star property
Art Deco hotel with a full-service spa and a sauna

Choose dates to view prices

Photo gallery for Best Western Plus Crystal, Hotel & Spa

Exterior
Superior Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace
Junior Suite, 1 King Bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, laptop workspace
Exterior
Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) | Minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Pool
  • Room service
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
5 Rue Chanzy, Nancy, Meurthe-et-Moselle, 54000
  • Congress Center Jean Prouve
    ‪4 min walk‬
  • Place Stanislas
    ‪7 min walk‬
  • Parc de la Pepiniere
    ‪12 min walk‬
  • Metz (ETZ-Metz - Nancy - Lorraine)
    ‪40 min drive‬

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Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room) | Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking (Small Room)

  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed) | Minibar, in-room safe, desk, laptop workspace

Exclusive Suite, 1 King Bed, Non Smoking, Terrace (Twin bed on request;with Sofabed)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (with Single Sofabed;Larger Room)

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Non Smoking

Superior Room, 1 Queen Bed, Non Smoking | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Non Smoking

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

Junior Suite, 1 King Bed, Non Smoking (with Sofabed) | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request) | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Non Smoking (Larger Room;Twin bed on request)

  • 269 sq ft
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Nancy

Located in Nancy City Centre, Best Western Plus Crystal, Hotel & Spa is adjacent to Chambre de Commerce and within a 5-minute walk of Congress Center Jean Prouve. This 4-star hotel has 81 rooms and welcomes guests with 24-hour room service, a full-service spa, and an indoor pool.

What's nearby

  • Congress Center Jean Prouve - 4 min walk - 0.2 miles
  • Place Stanislas - 7 min walk - 0.4 miles
  • Nancy Hotel de Ville - 8 min walk - 0.5 miles
  • Nancy Cathedral - 9 min walk - 0.5 miles
  • Parc de la Pepiniere - 12 min walk - 0.7 miles

Getting around

  • Nancy Station - 5 min walk
  • Metz (ETZ-Metz - Nancy - Lorraine) - 40 min drive

Restaurants

  • ‪La Muraille de Chine - ‬5 min walk
  • ‪L'Excelsior - ‬3 min walk
  • ‪Le Pub - ‬3 min walk
  • ‪Little Delirium Café Nancy - ‬4 min walk
  • ‪Le Bouche à Oreille - ‬4 min walk

About this property

Best Western Plus Crystal, Hotel & Spa

Art Deco hotel with a full-service spa and a sauna
Renovated in 2021, Best Western Plus Crystal, Hotel & Spa offers a full-service spa, an indoor pool, and a sauna. Multilingual staff at the 24-hour front desk can assist with concierge services, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas, a business center, and a computer station.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers, free toiletries, bathrobes, and slippers. Minibars, espresso makers, and safes are other standard amenities.
Recreational amenities at the hotel include an indoor pool and a sauna.

Children under 16 years old are not allowed in the swimming pool without adult supervision.

The onsite spa has couples treatment room(s). Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French

Similar properties

Exterior

Mercure Nancy Centre Place Stanislas Hotel

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.2 out of 10, Very Good, 500 reviews
$105 nightly
The price is $120
Jun 15 - Jun 16
Total includes taxes and fees
Mercure Nancy Centre Place Stanislas Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 19.50 for adults and EUR 7.50 for children
  • A bar/lounge

Things to do

  • Full-service spa
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 3 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 6 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1889
  • Renovated entire property - May 2021
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
From Monday to Friday, sauna and hammam opening hours are 4-6 PM.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 6 to January 26:
  • One of the swimming pools
  • Sauna
  • Spa
The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per day
  • 2 total pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 2.20 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 19.50 for adults and EUR 7.50 for children
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No rollaway or extra beds are available.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Crystal Nancy
Best Western Hotel Crystal
Best Western Hotel Crystal Nancy
Best Western Crystal
Best Western Nancy
Nancy Best Western
Best Western Hotel Crystal
Best Plus Crystal, & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel
Best Western Plus Crystal, Hotel & Spa Nancy
Best Western Plus Crystal, Hotel & Spa Hotel Nancy

Frequently asked questions

What's there to do within easy reach of Best Western Plus Crystal, Hotel & Spa?

This hotel is situated in Nancy City Centre, just steps from Chambre de Commerce and Villa Majorelle, and within a short walk of Place Stanislas. You'll also find Nancy Hotel de Ville and Nancy Cathedral less than a mile away.

How much does it cost to stay at Best Western Plus Crystal, Hotel & Spa?

As of May 21, 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Crystal, Hotel & Spa on Jun 9, 2025 start from $104.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Best Western Plus Crystal, Hotel & Spa?

No, there isn't parking at this hotel.

Is a spa located at Best Western Plus Crystal, Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include Ayurvedic treatments, body treatments, and massages.

Does Best Western Plus Crystal, Hotel & Spa feature a casino on the premises?

No, Best Western Plus Crystal, Hotel & Spa doesn't have a casino.

Will I find an indoor pool at Best Western Plus Crystal, Hotel & Spa?

Yes, this hotel has an indoor pool.

What amenities will couples enjoy at Best Western Plus Crystal, Hotel & Spa?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a full-service spa.

Does Best Western Plus Crystal, Hotel & Spa have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Best Western Plus Crystal, Hotel & Spa have a restaurant that serves breakfast?

Best Western Plus Crystal, Hotel & Spa offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Best Western Plus Crystal, Hotel & Spa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Best Western Plus Crystal, Hotel & Spa for a fee of EUR 15 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Best Western Plus Crystal, Hotel & Spa?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Plus Crystal, Hotel & Spa?

The closest major airport to Best Western Plus Crystal, Hotel & Spa is Metz (ETZ-Metz - Nancy - Lorraine), which is 26.7 mi away (40 minutes by car). Another top airport is Epinal (EPL-Mirecourt), which is around 26 mi away.

Can I book a room with a balcony at Best Western Plus Crystal, Hotel & Spa?

Yes, some guestrooms at this hotel offer either a deck or a terrace.

Best Western Plus Crystal, Hotel & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 184 out of 475 reviews
Rating 8 - Good. 217 out of 475 reviews
Rating 6 - Okay. 53 out of 475 reviews
Rating 4 - Poor. 12 out of 475 reviews
Rating 2 - Terrible. 9 out of 475 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kamil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Art Nouveau weekend in Nancy

Great weekend in the heart of Nancy. A very cosy and welcoming hotel with great cocktails, tasty breakfast and a chic spa.
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
A five minute walk from the train station. Easy walk to most sights and shopping. Multilingual staff very friendly and helpful.
Stayed 4 nights in Nov 2024

10/10 Excellent

Eduardo, Managua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely well run hotel. Excellent property conditions. Wonderful bed.
Stayed 1 night in Jul 2024

10/10 Excellent

Alex

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Very very central. The 50minutes included in the spa a great plus. Great service. Great breakfast. Nice bar in the evening with Cuban latin music. Rooms are France small. So is the elevator. We had a great time - recharging the batteries.
Stayed 2 nights in Jun 2024

8/10 Good

Annie

Liked: Staff & service, room comfort

Overall a good experience

The check in was complicated because the credit card machine to put a hold on the card, didn’t work. I had to go back. The room was really tiny but other than that all good. The hotel is at 3 min from the train station so its location is very strategic.
Stayed 2 nights in May 2024

8/10 Good

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Nancy

The Best Western Crystal Palace in Nancy was an easy walk from the train station. It was perfect for walking to shopping nearby or for heading to Stanislas Square for sightseeing or dining. The staff was great and very friendly.
Stayed 2 nights in May 2024

8/10 Good

Carl S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient stay option in Nancy

Good stay in Nancy at the BW within walking distance from the train station and to Place Stanislas. Updated lobby and room, though small was clean, quiet and comfortable. Enjoyed the breakfast, though we also took cheaper coffee and croissants options nearby.
Bed
Desk and closet
Room view
Stayed 2 nights in May 2024

8/10 Good

Virgile

Stayed 1 night in Sep 2023

10/10 Excellent

jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We do not always stay in hotels but we had horrible experience with another housing option in town. We could not stay there for three more nights so I made quick reservation on Expedia and we went right to the hotel. It was only 10 in the morning but we had not had a lot of sleep. Checkin was not til 4. Staff was very kind and let us chill in lobby and got us room by one which was incredibly appreciative. Thanks so much.
Stayed 3 nights in Jul 2023

8/10 Good

Elspeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Ian

Stayed 2 nights in May 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Alton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, services, value
Stayed 1 night in Aug 2022

10/10 Excellent

Carlos

Stayed 1 night in Jun 2022

8/10 Good

Giamaria, Hartford

Stayed 1 night in May 2022

10/10 Excellent

Franck

Stayed 1 night in Apr 2022

8/10 Good

Jeff

Traveled with family
Liked: Staff & service
Stayed 1 night in Nov 2021

10/10 Excellent

Howard J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very good value for money. Excellent, helpful and personable staff. Great bar area downstairs. Lovely rooftop open air bar. Best room (and bed) for the money I've had in years. Exceptional breakfast. Easy (free) on street parking (6pm to 10am) very near to the hotel. The LARGE room was very quiet, and the double curtains kept the room dark late into the morning. Highly Recommended.
Stayed 1 night in Aug 2021

4/10 Poor

Alberto

Traveled with family
Disliked: Property conditions & facilities, room comfort

Disappointing

Room is ancient and requires modernisation, as per rest of the hotel. Parking was 10min away and there is no temporary park on site so not easy to unload our luggage. Bar downstairs was a total disaster, loud music and poor offer. Spa in the hotel meant lots of guests around in bathrobe/swimsuit at all times….
Stayed 1 night in Aug 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nicely refurbished with everything you need

Nice refurbished hotel with pool, sauna, roof top.
Stayed 2 nights in Aug 2021

10/10 Excellent

ZAIN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved the room which was excellent for the family. The receptionist was very helpful and she even spoke excellent english!
Stayed 2 nights in May 2021

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Jean-Baptiste

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

8/10 Good

Mike, Milano

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Well located in the center of Nancy, clean room and comfortable bed... Only inconvenient because of repairs in the building and difficulty to find a parking.
Stayed 1 night in Jul 2020

6/10 Okay

Georgina

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
They are currently building and renovating this hotel. And it’s a big renovation so be warned. Rooms tired, old, small and I didn’t have a desire to look at the state of the mattress. The public toilet was clean but stank. Luckily we didn’t breakfast there. On a positive side - good location and a delightful, helpful receptionist.
Stayed 1 night in Dec 2019