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Recent guest reviews

Not far from airport, Swahili style structure, staff very accommodating

Management and staff were very accommodating. 8 would definitely stay at this property again.

Everything about the property was great. I was able meet a lot of new friends and i would definitely stay here again.

We stayed in Heron Portico for 3 nights. The check in process was quick and pleasant. The room was clean and had everything that we needed. There is a restaurant and a cafe on a main floor and both serve decent food. I do have to mention that we had to wait for our main course order for an hour before it was served so make sure you have enough time to wait for food and enjoy your dinner. There were a couple of times that I went to the front desk to ask a question and I was not sure if the front desk staff fully understood what I was asking for. I would expect that front desk staff would speak fluent English to ensure no mistakes. Also, credit card machine at the restaurant worked only every other time and often we found ourselves having to go to the front desk multiple times to exchange money to pay for food because the restaurant was not able to process our credit card payment. Lastly, I found it interesting that our taxi ride from the airport (booked at the airport kiosk) cost us 2000 KES but when we booked the taxi ride to the airport through the hotel lobby, it cost us 3500 KES. You may be better off book your taxi ride somewhere else if you don’t want to be overcharged.

I had a good one night stay. The staff was very kind. The rooms could use renovations to modernize it.

Jakaya Kikwete Road Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Outdoor pool

Located in Kilimani within a short walk of Nairobi Hospital, XO - The Heron Hotel is within a mile (2 km) of other popular sights such as University of Nairobi. This 108-room, 4-star hotel has 3 restaurants, an outdoor pool, and free in-room WiFi.


Dining

This hotel is home to 3 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10 AM.


Rooms

The 108 soundproofed rooms feature 2 bathrooms. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and free toiletries. Refrigerators, minibars, and coffee makers are other standard amenities.


Property features

XO - The Heron Hotel features an outdoor pool, a children's pool, and a gym. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KES 25 per person one-way. Multilingual staff at the 24-hour front desk can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a sauna, free WiFi in public areas, and a conference center.

Room options

2 Bedroom Apartment

2 Queen Beds | Sleeps 4

Club Room

1 Queen Bed | Sleeps 2

Comfort Room

1 Queen Bed | Sleeps 2

Cozy Room

1 Queen Bed | Sleeps 2

Guest reviews for XO - The Heron Hotel

Everyone (3) Couples (1) Family (1)
4
Family with small children Family

Not far from airport, Swahili style structure, staff very accommodating

By on Feb 11, 2020

Review comment responded on Feb 12, 2020

Dear Guest, Thank you for your valuable feedback and ratings, we are glad you enjoyed your stay and look forward to hosting you once again.

5
Everyone

Management and staff were very accommodating. 8 would definitely stay at this property again.

By on Nov 15, 2019

Review comment responded on Nov 22, 2019

Dear Guest, Thank you for your valuable feedback and rating. We are glad you enjoyed your stay and are glad to host you once more.

5
Everyone

Everything about the property was great. I was able meet a lot of new friends and i would definitely stay here again.

By on Nov 4, 2019

Review comment responded on Nov 5, 2019

Dear Guest, Thank you for your feed back.We are delighted you had a pleasant stay. Look forward to welcome you again. Regards Neeraj

4
Partner Couples

We stayed in Heron Portico for 3 nights. The check in process was quick and pleasant. The room was clean and had everything that we needed. There is a restaurant and a cafe on a main floor and both serve decent food. I do have to mention that we had to wait for our main course order for an hour before it was served so make sure you have enough time to wait for food and enjoy your dinner. There were a couple of times that I went to the front desk to ask a question and I was not sure if the front desk staff fully understood what I was asking for. I would expect that front desk staff would speak fluent English to ensure no mistakes. Also, credit card machine at the restaurant worked only every other time and often we found ourselves having to go to the front desk multiple times to exchange money to pay for food because the restaurant was not able to process our credit card payment. Lastly, I found it interesting that our taxi ride from the airport (booked at the airport kiosk) cost us 2000 KES but when we booked the taxi ride to the airport through the hotel lobby, it cost us 3500 KES. You may be better off book your taxi ride somewhere else if you don’t want to be overcharged.

By , from Chicago, Il on Feb 11, 2019

Review comment responded on Feb 12, 2019

Dear Guest, Thank you so much for writing your review. We are delighted to note that the stay was comfortable. We have made note of the delay in food services and inconvenience caused owing to credit card. The taxi services provided to you seems to be higher in charges is owing to the tax component,charges for the facility and the service provided. Hope to welcome you soon. Regards

3
Everyone

I had a good one night stay. The staff was very kind. The rooms could use renovations to modernize it.

By on Sep 18, 2016

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