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The Crossroads Hotel Westlands

3.0 star property
VIP Access

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Photo gallery for The Crossroads Hotel Westlands

A compact living space with a kitchenette, a sofa with plaid cushions, and a small ottoman.
Premium bedding, in-room safe, desk, laptop workspace
A hotel reception area with a receptionist, a guest with a suitcase, and a decorative plant.
A balcony with artificial grass, wicker chairs, and a table set with glasses and bottles.
A multi-story building with a modern architectural design, featuring balconies with green plants and a visible sign for 'Crossroad Plaza'.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Air conditioning
  • Business services

Explore the area

View in a map
Westlands Road, Nairobi, 00200
  • Place, University of Nairobi
    ‪12 min walk‬
  • Place, Nairobi National Museum
    ‪12 min walk‬
  • Place, Sarit Centre
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Classic Double Room, 1 Queen Bed, Non Smoking

Classic Double Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Non Smoking

9.6 out of 10
Exceptional
(7 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Twin Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Superior Twin Room

  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Comfort Triple Room

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Comfort Triple Room

8.0 out of 10
Very good
(1 review)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 King Bed and 1 Twin Bed
  • Free WiFi

View all photos for Executive Double Room, 1 King Bed, Non Smoking, City View

A hotel room with a large bed, two armchairs, a small table, and a TV on the wall.

Executive Double Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(2 reviews)
  • 334 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Suite

Premium bedding, in-room safe, desk, laptop workspace

Family Suite

10.0 out of 10
Exceptional
(1 review)
  • 710 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

A hotel room with a large bed, a desk, a chair, and a nightstand with a lamp.

Deluxe Double Room, 1 Queen Bed, Non Smoking, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Studio Suite

A hotel room with a bed, a sofa, a desk with a telephone, and a TV.

Executive Studio Suite

  • 431 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Suite

A living room with a sofa set, a coffee table, and a red plaid throw pillow.

Premium Suite

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Nairobi

Located in Westlands, The Crossroads Hotel Westlands is a leisurely stroll from popular sights such as Nairobi National Museum and Sarit Centre. This 34-room, 3-star hotel welcomes guests with in-room amenities like electric kettles, Smart TVs, and TVs.

What's nearby

  • University of Nairobi - 12 min walk - 0.7 miles
  • Nairobi National Museum - 12 min walk - 0.7 miles
  • Sarit Centre - 17 min walk - 0.9 miles
  • Kenya National Theatre - 2 min drive - 1.0 mile
  • Westgate Shopping Mall - 2 min drive - 1.2 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Myna - ‬3 min walk
  • ‪Mr. Pang - ‬2 min walk
  • ‪Milan Kenya - ‬3 min walk
  • ‪Hashmi Barbeque - ‬9 min walk
  • ‪Cavalli @ The Manor - ‬5 min walk

About this property

The Crossroads Hotel Westlands

Guests of The Crossroads Hotel Westlands enjoy free WiFi in public areas, conference space, and laundry facilities. There's free parking, and an airport shuttle (available 24 hours) for USD 25 per person one-way. The 24-hour front desk has staff standing by to help with luggage storage and concierge services.
43-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Beds sport premium bedding and bathrooms offer rainfall showers, free toiletries, and slippers. Electric kettles, safes, and phones are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 for adults and USD 4 for children

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages

Business services

  • 3 meeting rooms
  • 710 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Handrails in stairways
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 10 per accommodation, per stay
  • Dogs and cats only
  • 1 total pets
  • Pets may not be left unsupervised
  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free, per registered adult, when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 7 for adults and USD 4 for children
  • Airport shuttle fee: USD 25 per person (one-way)
  • Pet fee: USD 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: noon
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.

Property is also known as

The Crossroads Westlands
The Crossroads Hotel Westlands Hotel
The Crossroads Hotel Westlands Nairobi
The Crossroads Hotel Westlands Hotel Nairobi

Frequently asked questions

What's there to do around The Crossroads Hotel Westlands?

This hotel is situated in Westlands within a short 13-minute walk of Nairobi National Museum and also 15 minutes on foot from Sarit Centre. You'll also find Kenya National Theatre and Oshwal Religious Centre less than a mile away.

How much does it cost to stay at The Crossroads Hotel Westlands?

As of Jul 17, 2026, prices found for a 1-night stay for 2 adults at The Crossroads Hotel Westlands on Aug 17, 2026 start from $71, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at The Crossroads Hotel Westlands?

Yes, self parking is offered for free at the hotel.

Does The Crossroads Hotel Westlands have a casino on the premises?

No, The Crossroads Hotel Westlands doesn't have a casino.

Will I find an indoor pool at The Crossroads Hotel Westlands?

No, there is no indoor pool at this hotel.

Is The Crossroads Hotel Westlands a good place to stay for couples?

Amenities that appeal to couples at this hotel include premium bedding, a rainfall showerhead, and a smart TV.

Are there hot tubs at The Crossroads Hotel Westlands?

No, there isn't a spa tub at this hotel.

Does The Crossroads Hotel Westlands have a restaurant with a breakfast menu?

The Crossroads Hotel Westlands offers a full breakfast each morning for a surcharge though there is no restaurant.

Will The Crossroads Hotel Westlands allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at The Crossroads Hotel Westlands for a fee of USD 10 per accommodation, per stay.

Are there connecting rooms at The Crossroads Hotel Westlands?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The Crossroads Hotel Westlands?

The closest major airport to The Crossroads Hotel Westlands is Nairobi (WIL-Wilson), which is 4.3 mi away (15 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.7 mi away (30-minute drive).

Are there rooms with balconies at The Crossroads Hotel Westlands?

No, there aren't any guestrooms with balconies at The Crossroads Hotel Westlands.

The Crossroads Hotel Westlands Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 99 out of 164 reviews
Rating 8 - Good. 45 out of 164 reviews
Rating 6 - Okay. 10 out of 164 reviews
Rating 4 - Poor. 8 out of 164 reviews
Rating 2 - Terrible. 2 out of 164 reviews

9.2/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Timour

Liked: Cleanliness, staff & service, amenities
Great location, nice room, friendly staff.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect stay, quiet room with amazing view
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel in Nairobi. Staff is super friendly, breakfast is perfect and location is ideal :)
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
enjoyed so much at the hotel..great bar with amazing view, room service amazing and super clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was good and rooms were clean.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great comfortable and safe place to stay in Nairobi. I've spent several nights over the past few years at this hotel and it's always a easy choice.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location in Nairobi, close to everything
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly, the property is clean and well kept, there are security men so the place is safe. I have stayed here a few times and will continue to as it is close to the stores, nightlife, pretty much anything. I've had pleasant stay here❣️
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your great hospitality as always :)
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are large and comfortable, but more importantly, the staff is truly amazing. They have been very accomodating and go above and beyond.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect - hot strong pressure of water, super comfy bed, netflix, fast wifi. The breakfast is very tasty and the pancakes are my addiction. My favourite hotel in Nairobi :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

leonid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and attentive staff :)
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is simple and safe - great value for the money. The staff is helpful and professional. Everything is super clean. The breakfast is decent and a good option if you are in a hurry. Internet can be spotty and there were a couple of brief power outages, probably not the hotel's fault but the Nairobi grid. Highly recommend!
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Abraham

Liked: Cleanliness, staff & service
Clean room, amazing staff
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay and safe. Top notch staff

Great stay as always
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Erik

Liked: Cleanliness, staff & service, amenities
Clean, very nice staff and high standard room
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Excellent staff including security. Everything was clean. Responsive.
Stayed 12 nights in Feb 2026
Verified

6/10 Okay

joseph

Liked: Cleanliness, staff & service
Included breakfast average at best, half the items cold
Stayed 3 nights in Mar 2026
Verified

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and friendly. Free parking. Clean rooms. Shops and restaurants just round the corner. Safe area to walk. Used Crossroads as a base while travelling in Kenya. Luggage storage. All staff are very friendly and helpful. Breakfast.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, amenities
Room was clean. AC was good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

ABDUL

Liked: Cleanliness, staff & service, amenities
Winnie at the reception was very friendly and helpful throughout my stay. She also arrange the airport transportation. Room was clean and not far from city center. I highly recommend this hotel and would stay here on my future travel.
Room with a view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

FLORENCE

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very good and helpful
Stayed 1 night in Nov 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were excellent, very friendly and went above and beyond. All other facilities were very good value for money. Wouldn't hesitate to stay there again.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, friendly and helpful staff and enjoyed the visit with family!
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The room spotless. It was sort of fancy. It’s nice and quiet and they have a pretty good and small buffet.
Stayed 1 night in Dec 2025