Sarova Panafric4.0 out of 5.0
Recent guest reviews
Two night stay at this property very enjoyable friendly staff , dining room a little dark, enjoyed a lovely lunch at the outside tables. Very friendly staff, the chef did come out and meet us as well, visited the Elephant Orphanage And the Giraffe Centre the next day,( even kissed a Giraffe). 😆 back Hotel to enjoy the Best Martini 🍸EVER.
I go to Panafric a few times a year. The Staff is truly top notch. I was welcomed back when I arrived. No less than four people followed up on the very slight hitch in airport pickup (I could not pick out my name on the sign or the hotel name. Called the hotel and it got sorted out easily). Whenever I enter or leave the hotel, I am greeted more warmly than I deserve. To be clear, it is a warm greeting and not overdone. Just seemingly nice people being nice. Positive things: Staff great. The room maid is as good as any I have experienced. Though the breakfast buffet has been dialed back from past extravagance, it still quite good. Restaurant is solid. Cost is competitive for a large East African City Strong wifi Good security Comfortable beds Clean rooms Challenges this visit My auto light in the closet was not turning off when the closet was closed so I had a consistent nightlight. I reported it and they said they had fixed it. I could not get it to turn off. So my solution was to pull the keycard out of the slot and disable all the lights. The bed wall socket still worked so my phone charged and I slept in darkness. It was my decision not to follow up. Air con does not seem to work. Even though on 16, it makes a noise when turned and then goes quiet. Since the high is only 23 and it is dipping down to 13 at night, opening my balcony door makes for a pleasant room. Once again, I decided not to complain.
I went twice for 2 days each in June this year. The rooms are comfortable. There were some renovations next door early morning the second day, I lost sleep. Breakfast has changed since last year. There is choice of 4 juices but the presentation of the pastry on the circular table has disappeared. One can see the attempt to save money. Cheese is unreachable, hidden and in small quantity. Croissants are still the best in Kenya, except for Art Cafe which is unbeatable. The egg corner is the same. Rooms are nicely decorated, we can feel the attention in details. The plate of fruit in the room and the newspaper in the morning are a nice touch. The gown was middle size ;-( but slippers were super comfy! At times Internet was slow. There is a small shop near the reception, one can find important things such as adapters and miscellaneous. I had tea in the restaurant and we lingered up to 1am while the staff was preparing and cleaning for breakfast, no one told us to leave. The staff is very accommodating. I was delighted.
The Flame Tree Restaurant is simply the best! The food is excellent. The Managers Monica, Mary, Beatrice, Veronica and the rest are highly professional and really make you feel at home and part of the family! The waiters Cyrus, Evans, John and all the rest are the best that I've ever experienced. I wish that I could take them all with me and parade them to the businesses in my home country to show what customer service is all about. Thank you so much for taking such good care of me and my team.
Sarova Panafric has an outstanding staff, in every role. Welcoming smiles always, hot towels that feel and smell wonderful upon check-in and upon being seated at the Flame Tree Restaurant. Over a 2 week vacation in Kenya, from Canada, we checked in 3 times, for a total of 5 nights. Sarova Panafric was our base in Nairobi, between first landing and embarking on a safari, then 1 night before taking the new SGR train to Mombasa, then 2 nights before heading home. Rooms are super clean, well maintained, comfortable beds, lots of hotwater in washrooms with no wait time, excellent free WiFi. They have preferred private cars for hire with very safe drivers. Check with the Concierge prior to leaving as to the agreed rate to wherever you are going. The Flame Tree restaurant serves an amazing buffet breakfast that you don't want to miss, the staff there is amazing! Evans is a professional young man, who takes customer service to the next level. He truely wants his customers to have the best experience. The chefs create mouth watering dishes, that are to be experienced, not just consumed for nourishment. You can sit outside or inside at every meal. They also serve the best coffee with steamed milk! Room service choices are from the same menu, but only some items available 24 hours per day, the others have a 10pm cut off of availability. The Tulia Spa! Jane is a wonderfully talented, strong masseuse! The spa is in a separate building from the hotel, in apartments that are part of the hotel, but for longer periods, as the patrons here are mostly for business and / or government. Very few children here during our stays.
This is a great hotel, close enough to the city center for a brisk walk, but away from the hustle and chaotic traffic of Nairobi. Request a room facing the back of the hotel as the windows are not sound proof and one can hear late and early morning traffic on Valley Road. The management is superb (thanks Nicholas for great service). The reception desk staff extremely helpful and the concierge and security staff welcoming. Be aware if fully booked they may transfer you to Stanley hotel in downtown. This happened to me, spent one night there. Nicholas explained the situation, gave me an upgrade and driver to take me to the Stanley. A driver picked me up the next morning and I checked into Panafric (where I stayed for several days). Breakfast is buffet style with both african and western style dishes. The WiFi is free and strong. This was my second stay at Sarova Panafric and I would stay there again. Prices a bit steep so check Jumia Travel as they offer better discounted rates on line as well as at their main office in Westlands.
It was amazing, the staff especially director of F&B Stanley, assistant Beatrice, Kevin at the front desk, Christine hostess, Boniface Hsk,Godfrey chief..thank you.l will be back. Sarova panafrick is a place to stay and just have your time and enjoy your leisure..Fabulous
This is my third stay at this business hotel. Each time I was overwhelmed by the warm and hearty welcome. The staff will go way out of their way to make you feel at home and are efficient in every way. The breakfast buffet is plentiful and various, there is something for each one’s preference. The room was as usual clean and comfortable. I would like to say a very big thank you to the staff: Ushers, Porters, Reception, Restaurant, Housekeeping and the safe Taxi Drivers. Your wonderful people – keep it up. I shall be returning.
Clean, comfortable accommodations and outstanding staff members made for a good stay. Located in a quiet area somewhat removed from the center of Nairobi, the Panafric's grounds are pleasant and peaceful. The best part of the experience was the top-notch, welcoming staff.
Visiting Nairobi for work again. As always nice to return to the PanAfric and see friendly, familiar faces. Special mention to Kenneth :-) Service and cleanliness are excellent as always. The staff make it special from concierge and reception, all the way to the cleaners and chefs. Conveniently located for CBD and Westlands. My only small criticism is that the Wifi is still very patchy and the Flame Tree restaurant needs to enhance its menu. That said the food is very good. Asante Sana! Kwaheri for the time being.
- Free WiFi in rooms and public areas
- Free valet and self parking
- Onsite dining
- Outdoor pool
Sarova Panafric is a short stroll from Central Park and Uhuru Park. This 162-room, 4-star hotel has 2 restaurants, an outdoor pool, and free in-room WiFi. It's adjacent to the airport and also a short walk from Teleposta Towers and Kenya Railway Golf Club.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Order from 24-hour room service to satisfy your hunger without leaving your room.
All 162 air-conditioned rooms feature balconies, minibars, and coffee makers. Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms offer free toiletries and bathrobes, and memory foam beds with premium bedding ensure a restful night. Free bottled water, safes, and phones are also standard.
At Sarova Panafric, guests enjoy features like an outdoor pool, a fitness center, and free WiFi in public areas. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 9 meeting rooms, a conference center, and a business center.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 746 reviews