Sarova Panafric4.0 out of 5.0
Recent guest reviews
This was our first hotel stop in Kenya so we didn't quite know what to expect. It was certainly a well-appointed upmarket Nairobi hotel with a comfortable and well-serviced room set at a pleasant temperature. After 36 hours of travel, we were very grateful to find we could check in immediately despite arriving mid-morning. Service was generally attentive and excellent. After a rest and city tour we went to the restaurant for a cup of tea and confection. We were a little bemused to receive this with full knife-and-fork service and side salad. However, by Western standards, cost was minimal. Dinner later in the restaurant was variable, service was attentive but a (newish?) waiter struggled when the wine we chose proved to have a cork. We chose rump steak which may have been a mistake as it proved to be quite tough and stringy. We asked the concierge for a taxi to take us to the Arboretum but were surprised albeit happy when he stayed to convey us afterwards (we learned later this was normal procedure in Africa). We decided to go on to the Karen Blixen Museum where he waited again and returned us to the hotel via a guided tour of some city highlights. In all the tour took about 3 hours so when were asked to pay US$90 it seemed fair by western standards if about double what the local negotiated local rate might have been (the naivety of first day tourists!).
Visited this hotel for few days. Was very happy with their service and their security was excellent. Staff service was excellent. Breakfast was very good. Overall me and my husband really enjoyed our few days there.
Stayed here for one day before returning to LAX from Nairobi. This is a beautiful hotel and the staff is terrific, especially Theresa at the front desk. We ate at the pool restaurant and the food was very good.
Nice and safe hotel, close to the center of the city, nice restaurant, great breakfast, friendly staff, This is a historic hotel, head quarter during the freedom movement, helpful staff, they will scan your bag for your safety
A welcome experience to our first visit to Nairobi. A welcome staff with hot towels and a fruit juice. Rooms are quite nice with a quant restaurants on the first floor. Security is obvious all around. Had a wonderful side trip to an elephant rescue venue.
To start with the airport pick up was great and on time. This also goes with security arrangement around the hotel and in each of the floors, they have adequately good security measures in place. The check-in was fast especially after a long trip which started around 3am. the room was spacious enough, well equipped with flat screen TV- having several interesting channels, mini bar, at least three bottles of water, coffee/tea, water boiler, reading table and two sofas and reading chair. Bathroom/toilet quite good except for the bathroom area i considered small, Otherwise have almost new towels daily and all shower accessories. I liked the food in the restaurant and most importantly at the pool side. the swimming pool is neat and with friendly attendants at the pool bar. The prices of their food and drinks are quite reasonable except the different charges, which is could be attributed to government policies. Most of all, all the staff were polite friendly and they made me feel like i am home. I love them all without exception and will urge them to keep the good work. I will recommend this hotel to travelers especially considering its nearness to the airport and taking into account that Nairobi could be crazy most times with traffic.
I was staying 5 days in the hotel. The personal was absolutely professional and kindly. Last day I had 11 hours staying after my check out, cos my flight was in 11 in the night and all personal help me with everything. So I'm really satisfied with this hotel!
After travelling all day from England, it was great to get to our first hotel in Africa. We were greeted with a very welcome wet cloth and cold drink. The welcome continued with our room. I suspect we were too tired to appreciate the hotel properly, but I was impressed with the standard of the breakfast before we left for our safari
Nice location, serene environment, courteous and very professional staff. Delightful breakfast, efficient front desk and adequate security. Good internet and interesting tv channels. The bar is awesome with varieties and a knowledgeable attendants. I will sure be back, Asante!
The place itself it's welcoming. Food was on point ,and very delicious. Think of conferences, dinner, honeymoon & get together. Oooh!! You just need to visit this place. The rooms are clean and very spacious, would love to come again and again and again. Choose room that has a greater view of the Nairobi city.
Reviews from Trip Advisor
71% of guests recommend this hotelTotal of 768 reviews