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Norfolk Towers Serviced Apartments

3.5 star property
Apartment in Nairobi with a 24-hour front desk and an outdoor pool

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Photo gallery for Norfolk Towers Serviced Apartments

Exterior
Apartment, 3 Bedrooms, Balcony | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player
Garden
Business Studio, 1 Queen Bed, Balcony, Garden View | 3 bedrooms, in-room safe, soundproofing, iron/ironing board
Apartment, 3 Bedrooms, Balcony | Private kitchen | Fridge, microwave, oven, cookware/dishes/utensils

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Outdoor Space
  • Housekeeping
  • Laundry
  • Free WiFi

Explore the area

View in a map
Kijabe Street, Nairobi, Nairobi, 100
  • Place, University of Nairobi
    ‪1 min walk‬
  • Place, Nairobi National Museum
    ‪7 min walk‬
  • Place, Kenyatta International Convention Centre
    ‪3 min drive‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Business Studio, 1 Queen Bed, Balcony, Garden View

Business Studio, 1 Queen Bed, Balcony, Garden View | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

Business Studio, 1 Queen Bed, Balcony, Garden View

  • Sleeps 3
  • 1 Queen Bed

View all photos for City Apartment, 1 Bedroom, Balcony, Garden View

City Apartment, 1 Bedroom, Balcony, Garden View | Living area | 32-inch flat-screen TV with satellite channels, TV, DVD player

City Apartment, 1 Bedroom, Balcony, Garden View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for City Apartment, 2 Bedrooms, Balcony

City Apartment, 2 Bedrooms, Balcony | 3 bedrooms, in-room safe, soundproofing, iron/ironing board

City Apartment, 2 Bedrooms, Balcony

  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 3 Bedrooms, Balcony

Apartment, 3 Bedrooms, Balcony | 3 bedrooms, in-room safe, soundproofing, iron/ironing board

Apartment, 3 Bedrooms, Balcony

  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 3 Twin Beds

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About the neighborhood

Nairobi

Located in Nairobi Central, Norfolk Towers Serviced Apartments is next to University of Nairobi and Kenya National Theatre. Each of the 70 rooms at this 3.5-star apartment building includes a sitting area, a refrigerator, and a microwave.
View more Apartments in NairobiOpens in a new window

What's nearby

  • University of Nairobi - 1 min walk - 0.0 miles
  • Nairobi National Museum - 7 min walk - 0.4 miles
  • Uhuru Park - 13 min walk - 0.7 miles
  • Kenyatta International Convention Centre - 3 min drive - 1.4 miles
  • The Aga Khan University Hospital - 4 min drive - 1.6 miles

Getting around

  • Syokimau Station - 26 min drive
  • Nairobi (WIL-Wilson) - 7 min drive

Restaurants

  • ‪Sno-Cream (Kenya House) - ‬10 min walk
  • ‪Boulevard Hotel Nairobi - ‬3 min walk
  • ‪Chandarana Supermarket - ‬16 min walk
  • ‪Sno Cream - ‬10 min walk
  • ‪Number 7 - ‬9 min walk

About this property

Entire place

You'll have the entire apartment to yourself and will only share it with other guests in your party.

Norfolk Towers Serviced Apartments

Apartment in Nairobi with a 24-hour front desk and an outdoor pool
At Norfolk Towers Serviced Apartments, guests have access to an outdoor pool, free WiFi in public areas, and a meeting room. For transportation, you can make use of an airport shuttle (available 24 hours) for USD 35 per vehicle one-way, as well as an area shuttle. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, luggage storage, and concierge services. Additional amenities include laundry facilities, a garden, and wedding services.
Each apartment is soundproofed and affords space to spread out with 3 bedrooms and a sitting area. Guests can expect to find free WiFi and a 32-inch flat-screen TV with satellite channels and a DVD player. Other standard amenities include a microwave, a refrigerator, and an oven.
Recreational amenities at the apartment include an outdoor pool.

Children under 18 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Family friendly

  • Children stay free (see details)
  • Free crib

Food and drink

  • Cookware, dishware, and utensils
  • Microwave
  • Oven
  • Refrigerator

Bedrooms

  • 3 bedrooms
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 32-inch flat-screen TV with satellite channels
  • DVD player

Outdoor areas

  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Housekeeping (daily)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Phone
  • Wedding services

Location highlights

  • In a business district
  • In the city center
  • Near the airport

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 3 buildings
  • 4 floors
  • 70 units
  • Garden
  • Soundproofing

Policies

Check-in

Check-in start time: 10:00 AM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 35 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 10:00 AM—-anytime
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Pool access available from 6 AM to 7 PM.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments
Norfolk Towers Serviced Nairobi
Norfolk Towers Serviced
Norfolk Towers Serviced Apartments Nairobi
Norfolk Towers Serviced Apartments Apartment
Norfolk Towers Serviced Apartments Apartment Nairobi

Frequently asked questions

Is a free cancellation option available at Norfolk Towers Serviced Apartments?

Norfolk Towers Serviced Apartments provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on our site.

What can I see within easy reach of Norfolk Towers Serviced Apartments?

This apartment is situated in Nairobi Central within a 10-minute walk of Nairobi National Museum and Kenya National Theatre. You'll also find City Market and Central Park less than a mile away.

Is there parking available at this apartment?

No, there isn't parking available at the apartment.

Does Norfolk Towers Serviced Apartments include a casino at the property?

No, Norfolk Towers Serviced Apartments doesn't have a casino.

Is there an indoor pool at Norfolk Towers Serviced Apartments?

No, this apartment doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 6 AM and 7 PM.

Is Norfolk Towers Serviced Apartments good for couples?

Couples staying at this apartment will appreciate amenities like an outdoor pool plus some apartments include kitchenettes and garden views.

Does Norfolk Towers Serviced Apartments have a hot tub?

No, this apartment doesn't have a spa tub.

Does Norfolk Towers Serviced Apartments have a restaurant with a breakfast menu?

No, Norfolk Towers Serviced Apartments doesn't have a restaurant that serves breakfast.

Does Norfolk Towers Serviced Apartments allow pets to stay for free?

No, pets aren't allowed at Norfolk Towers Serviced Apartments.

Where is the closest airport to Norfolk Towers Serviced Apartments?

The closest major airport to Norfolk Towers Serviced Apartments is Nairobi (WIL-Wilson), which is 3.8 mi away (7 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.2 mi away (20-minute drive).

Are there rooms with balconies at Norfolk Towers Serviced Apartments?

Yes, some apartments at this apartment offer a balcony where guests can enjoy garden or courtyard views.

Does Norfolk Towers Serviced Apartments offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Norfolk Towers Serviced Apartments.

Norfolk Towers Serviced Apartments Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 22 out of 65 reviews
Rating 8 - Good. 30 out of 65 reviews
Rating 6 - Okay. 8 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 2 out of 65 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

emmanuel

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2025

6/10 Okay

Matt

Traveled with family

Cheap, basic accommodation

Stayed at Norfolk Towers Serviced Apartments for 2 nights at the start of a3 week family trip to Kenya. The apartment was big so we had plenty of space and it was conveniently located near the University and part of the city. It served our needs but the rooms were quite tired in look and feel - this might get to you if staying for much longer. Swimming pool was close and a decent size. There are no other amenities on site so you need to walk/taxi to town to get provisions. The WiFi was also quite patchy. Reception were helpful with organising our airport pick up etc.
Stayed 2 nights in Jul 2024

8/10 Good

Silvanus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is located in a convenient location if you are in Nairobi for business since it's walkable to down town Nairobi & the free way to the International Airport is close by. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 2 nights in Mar 2024

8/10 Good

Silvanus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property is located in a convenient location if you are doing business in Nairobi walkable to down town Nairobi & close to freeway to International Airport. The staff here is great, especially the security team. Rooms don't have air conditioning so it can get really hot in the summer seasons...they provide a fan upon request. Laundry room is far off from room, if you are staying for long. Not a lot of entertainment option to view on the in-room tv. There's a pool. Property is close to road so morning can get noisy if window is open due to matatu traffic. No dining options here so you have to order food or drive/walk to restaurants in Nairobi.
Stayed 1 night in Mar 2024

10/10 Excellent

emmanuel

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Friendly team. Service desk 24 hours. Daily cleaning of apartment by team.
Stayed 1 night in Jun 2024

8/10 Good

Richard

Liked: Cleanliness, room comfort

Internet

Very good apartments clean and quiet helpful staff. Just needs a better internet connect had times with no access to the internet. Very happy on the whole.
Stayed 3 nights in May 2024

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, room comfort

Thank you

Unfortunately I had to move into a 2 bedrooms because 1 bedroom block doesn’t have elevators. Staff was amazing especially Felicita who kept our apartment immaculate. Location was excellent due to close proximity to everything. Couches and beds could use upgrade. Wifi wasn’t too great but ok. Otherwise I enjoyed my stay and I would definitely stay there again. The apartments met our needs.
Pool area
Stayed 12 nights in Mar 2024

10/10 Excellent

Silvanus

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The staff from security, maintenance and receptionist are welcoming. Hotel is walk-able to downtown/central business district and easy access to main roads and expressway to airport if you drive. Hotel is affordable but does not have onsite restaurant, but has options to cook food in your room. You can request a fan if room is hot since there is no AC in room. Hot water provided. There is also a room and laundry room with wash machine, however no dryer but you can request a cloths line which you can set up on balcony/patio. Overall good experience staying here.
Stayed 3 nights in Apr 2024

8/10 Good

Richard

Stayed 3 nights in Feb 2024

10/10 Excellent

Neil

Traveled with family
Liked: Cleanliness, room comfort

Great for families

Great accommodation. Short walk to town. Friendly staff. Nice big swimming pool which the kids loved. I've stayed there before and would stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Aloice

Liked: Amenities, property conditions & facilities
Front desk staff was excellent. The apartments are beautiful!
Stayed 1 night in Jul 2023

10/10 Excellent

Alpesh, Nairobi

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2023

10/10 Excellent

Julius

Traveled with family
Liked: Cleanliness, room comfort

One of the best vacations apartments in Kenya

My stay was very nice in this place. My family loved the apartment. The staffs are so friendly and helpful. It very clean and well taken care of.
Stayed 5 nights in Dec 2021

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Could do better

Working holiday but could not get work done because their systems were always down. No response to requests for help.
Stayed 1 night in Mar 2020

4/10 Poor

John

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Ok Apartments horrible service

The apartments are ok but if you plan to get any work donr look elsewhere. The net or business office never works and no matter how many times you ssk for assistance no one cares. They have a technical support that works from home and the help they offer is telling you to wait till midnight and see if anything will work.
Stayed 1 night in Mar 2020

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Staff very friendly and helpful
Stayed 2 nights in Dec 2019

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fit the bill

Staff at gate were supee friendly and helpful, room was perfect for our needs.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wlllem

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norfolk Towers excellent accommodation

NTSA is fine place to stay, spacious and well furnished rooms, wifi functioning well and fine staff. Excellent for work as well as for holiday trips. Certainly value for money, also due self catering facilities.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
I liked the size of the rooms.They were very welcoming and even gave us an upgraded room. The property looked dated especially the kitchen. It had the 1960s decor which was in contrast to the pictures i saw online.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property in a quiet part of Nairobi but easy access to downtown walking morning through early evening (don’t walk outside compound at night). Apartments with stove, fridge, cooking utensils and kitchen sink. Big room with sofas, balcony and plenty of room. Mosquito nets should be on rectangular frame and not round handing from ceiling. Staff were extremely friendly and helpful and available 24/7.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Good security. Friendly staff. Convenient to amenities.
Stayed 11 nights in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The green yard within the complex provides a nice view in a pleasent
Stayed 10 nights in Jan 2019

8/10 Good

Guest, Massachusetts, US

Liked: Cleanliness, property conditions & facilities
The apartments are kept clean and the security is tight. The workers at the property, including the security guards conducted themselves in a professional manner and most importantly they were friendly and helpful. The apartments are conveniently situated very close to the city center (about 10 minutes walk); helps to avoid the annoying city traffic. Obviously, the property needs some updating - a coat of paint, new ironing boards and irons, etc. There are No elevators and so you have to carry your luggage up a flight of stairs, if you happen to get a room on the upper levels.
Stayed 5 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at a studio at the very top floor had to go up to 4th floor,security was perfect although no lifts, security guards did help with luggage and every time I had a visitor or delivery they would call my room to check and also accompany the guest to my room and made sure it was safe before they left, staff were very friendly too.
Stayed 8 nights in Dec 2018

10/10 Excellent

Calveti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

💯 PERFECT

Everything is per advertised, clean rooms, very easy to access. Receptionist are very friendly.
Stayed 2 nights in Dec 2018

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