The room was quite, clean and comfortable. The staff was superb. I had an issue with the mattress. The next day they changed it immediately. They were very responsive with any questions or issues.
Uhuru Park is a short stroll from Nairobi Serena Hotel, and other popular attractions like University of Nairobi are within a mile (2 km). This 199-room, 5-star hotel has a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Nairobi and also close to Nairobi Hospital and The Aga Khan University Hospital.
Enjoy a leisurely bite to eat at Cafe Magreb Restaurant, the hotel's onsite restaurant. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 9:30 AM.
Guests can expect to find free WiFi and 21-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers, designer toiletries, and bathrobes. Other standard amenities include minibars, coffee makers, and free newspapers.
At Nairobi Serena Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for KES 4000 per person one way. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
The room was quite, clean and comfortable. The staff was superb. I had an issue with the mattress. The next day they changed it immediately. They were very responsive with any questions or issues.
