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Nairobi Serena Hotel

5.0 star property
Art Deco hotel with a full-service spa connected to the convention center in Nairobi
VIP Access

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Photo gallery for Nairobi Serena Hotel

Outdoor pool
Ballroom
Daily buffet breakfast (USD 40 per person)
Lobby
Exterior detail

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Kenyatta Avenue / Processional Way, Nairobi
  • Place, Uhuru Park
    ‪2 min walk‬
  • Place, University of Nairobi
    ‪11 min walk‬
  • Place, Nairobi Hospital
    ‪20 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Executive Suite

Miscellaneous

Executive Suite

  • Sleeps 2

View all photos for Business Suite

Miscellaneous

Business Suite

  • Sleeps 2

View all photos for Chale Presidential Suite

Interior

Chale Presidential Suite

  • Sleeps 2

Executive Room

  • Sleeps 2

View all photos for Premium Room

Minibar, in-room safe, individually furnished, desk

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room

Minibar, in-room safe, individually furnished, desk

Executive Room

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

Minibar, in-room safe, individually furnished, desk

Deluxe Twin Room, 2 Twin Beds, Non Smoking, City View

  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Deluxe Room

Minibar, in-room safe, individually furnished, desk

Standard Deluxe Room

9.2 out of 10
Wonderful
(13 reviews)
  • City view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Minibar, in-room safe, individually furnished, desk

Superior Room

  • City view
  • 474 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Living room | 21-inch LCD TV with satellite channels, TV, pay movies

Executive Suite

  • City view
  • 549 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Premium Room

  • Sleeps 2

View all photos for Superior Room

Bathroom | Separate tub and shower, designer toiletries, hair dryer, bathrobes

Superior Room

  • Sleeps 2

View all photos for Deluxe Room

Miscellaneous

Deluxe Room

  • Sleeps 2

View all photos for Corner Suite

Minibar, in-room safe, individually furnished, desk

Corner Suite

  • Sleeps 2

View all photos for Garden Suite

Minibar, in-room safe, individually furnished, desk

Garden Suite

  • Sleeps 2

View all photos for Lamu Suite

Minibar, in-room safe, individually furnished, desk

Lamu Suite

  • Sleeps 2

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Exterior

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About the neighborhood

Nairobi

Located in Kilimani, Nairobi Serena Hotel is within a 10-minute walk of popular sights such as Uhuru Park and University of Nairobi. This hotel has 199 rooms and welcomes guests with conveniences like a restaurant, a full-service spa, and an outdoor pool. It's connected to the convention center in central Nairobi and also close to Nairobi Hospital and The Aga Khan University Hospital.

What's nearby

  • Central Park - 1 min walk - 0.1 miles
  • Uhuru Park - 2 min walk - 0.1 miles
  • University of Nairobi - 11 min walk - 0.6 miles
  • Kenyatta International Convention Centre - 13 min walk - 0.7 miles
  • Nairobi Hospital - 20 min walk - 1.1 miles

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 25 min drive

Restaurants

  • The Serena Nairobi Hotel
  • ‪Bricklayers Arms - ‬3 min walk
  • ‪Mwendaz - ‬10 min walk
  • ‪Chinese Corner Prestige - ‬6 min walk
  • ‪Campia Ethiopian Restaurant (Rue 104 Restaurant) - ‬10 min walk

About this property

Nairobi Serena Hotel

Art Deco hotel with a full-service spa connected to the convention center in Nairobi
At Nairobi Serena Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 40 per person one-way. The 24-hour front desk has staff standing by to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and 21-inch LCD TVs with satellite channels and pay movies. Bathrooms offer hair dryers, designer toiletries, slippers, and bathrobes. Other standard amenities include minibars, coffee makers, and free newspapers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Exterior
Villa Rosa Kempinski
  • Pool
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 577 reviews
$210 nightly
The price is $245
Feb 28 - Mar 1
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 40 for adults and USD 20 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Cafe Magreb Restaurant
  • H&S Pan-Asian Restaurant
  • The Aksum Bar
  • The Mandhari Restaurant
  • The Pool Terrace and Bar

Things to do

  • 18-hole adjacent golf course
  • Children's pool
  • Full-service spa
  • Golf caddies
  • Gym
  • Mini golf
  • Outdoor pool
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4,844 square feet of conference space
  • 8 meeting rooms
  • Business center

Outdoors

  • Garden
  • In a national park
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Lever door handles
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1962
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, smart lock

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 5 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
  • Airport shuttle fee: USD 40 per person (one-way)
  • Airport shuttle fee per child: USD 40 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 75-percent of room rate for check-in between 6:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: noon
  • Check-out: 10 AM
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 7997

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Property is also known as

Hotel Nairobi Serena
Hotel Serena Nairobi
Nairobi Hotel Serena
Nairobi Serena
Nairobi Serena Hotel
Serena Hotel
Serena Hotel Nairobi
Serena Nairobi
Serena Nairobi Hotel
Nairobi Serena Hotel Hotel
Nairobi Serena Hotel Nairobi
Nairobi Serena Hotel Hotel Nairobi

Frequently asked questions

Is a free cancellation option available at Nairobi Serena Hotel?

Nairobi Serena Hotel offers free cancellation on some room rates. For more details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Nairobi Serena Hotel?

As of Feb 11, 2026, prices found for a 1-night stay for 2 adults at Nairobi Serena Hotel on Feb 27, 2026 start from $216.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do near Nairobi Serena Hotel?

This hotel is situated in Kilimani, just steps from Central Park, and within a 10-minute walk of Uhuru Park and Nairobi Gallery. You'll also find City Market and City Square less than a mile away.

Is parking available on site at Nairobi Serena Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Nairobi Serena Hotel?

There is a full-service spa available for guests to enjoy and services include aromatherapy, body scrubs, and massages.

Does Nairobi Serena Hotel feature a casino at the property?

No, Nairobi Serena Hotel doesn't have a casino.

Is there an indoor pool at Nairobi Serena Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Nairobi Serena Hotel?

There are many amenities for couples at this hotel, including in-room massages as well as an outdoor pool and a poolside bar.

Does Nairobi Serena Hotel have a hot tub?

Yes, guests can enjoy a spa tub at this hotel.

Does Nairobi Serena Hotel feature a restaurant that includes a breakfast menu?

Yes, Nairobi Serena Hotel serves buffet breakfast for a surcharge each morning at Cafe Magreb Restaurant.

Does Nairobi Serena Hotel allow pets to stay free of charge?

No, pets aren't allowed at Nairobi Serena Hotel.

Does Nairobi Serena Hotel have connecting rooms?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

What is the closest airport to Nairobi Serena Hotel?

The closest major airport to Nairobi Serena Hotel is Nairobi (WIL-Wilson), which is 3.5 mi away (13 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 10.5 mi away (25-minute drive).

Are there rooms with balconies at Nairobi Serena Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy garden or city views.

Nairobi Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 240 out of 328 reviews
Rating 8 - Good. 65 out of 328 reviews
Rating 6 - Okay. 15 out of 328 reviews
Rating 4 - Poor. 5 out of 328 reviews
Rating 2 - Terrible. 3 out of 328 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Torsten

Stayed 2 nights in Oct 2025

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2025

10/10 Excellent

Corain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Melinda Wenner, Glen Mills

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!
Stayed 1 night in Sep 2025

10/10 Excellent

Marivic Rabe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased with my stay at Serena Nairobi. As a solo female traveler, I took advantage of paying for an airport transfer the evening I arrived. The front desk staff was friendly and efficient. I got room service at like 1am that evening, too, and the attendant was kind as well. The property is gated and I felt very safe within. I had a spa treatment after a long day visiting the Nairobi National Park and I wasn't disappointed. I tried out the pool, jacuzzi, sauna, and steam room as well. All were nice and clean. The spa staff were very attentive. The lobby was large but welcoming with different sitting spots. The outdoor space was nice as well. I only spent two nights but the room was thoughtfully laid out with wall cabinets, mini fridge, clean bathroom, and a very comfortable bed. I wasn't able to eat at the restaurants, just have some afternoon tea in the private lounge for hotel guests. Overall, I recommend the hotel and I hope to be able to stay for longer in the future.
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Sep 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel that we enjoyed very much. The design, food, staff and room finishings were all tip notch.
Stayed 1 night in Aug 2025

10/10 Excellent

chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wine was outrageously over priced $18 US for and inch of wine
Stayed 2 nights in Aug 2025

10/10 Excellent

Rahim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful and athentic 5 star hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
the pool area was fantastic. Rest of hotel and rooms were nice, but pool great.
Stayed 1 night in Jun 2025

10/10 Excellent

Yutaka

Stayed 2 nights in Aug 2025

10/10 Excellent

Guillaume Valery

Stayed 2 nights in Jul 2025

10/10 Excellent

t.c.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service from the welcome team and throughout the stay. I wish I could give 10 stars instead of 5.
Stayed 1 night in Jul 2025

8/10 Good

Fatima Toluwalase

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a short stay here but great experience overall.
Stayed 1 night in Jul 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Guillaume Valery

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect during my 1week stay
Stayed 5 nights in Jul 2025

2/10 Terrible

Joseph Brandford

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible booking and reservation practices

Stayed 1 night in Jul 2025

10/10 Excellent

Sayydah

Stayed 1 night in Jul 2025

10/10 Excellent

Alireza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, prime location and fantastic amenities.
Stayed 1 night in Jul 2025

10/10 Excellent

Endia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Excellent service. Comfortable and convientiently located. Only issue was I could hear road construction (at 11 pm) and marathon activities (the following morning) from the park across the street on the last day which made resting difficult.
Stayed 1 night in Jul 2025

10/10 Excellent

Endia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great food and helpful staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. The staff were super friendly and professional, including the concierge folks and housekeeping. Notably, Joshua, Mary and Miriam, in the dining room room and John were amazing. Our room was rather small, but still very comfortable and clean. We really enjoyed the spa treatment as well and the dining breakfast options were amazing and I appreciate it that they had vegan options for myself. We will definitely come back for future trip trips.
Stayed 2 nights in May 2025

4/10 Poor

Jael

Disliked: Cleanliness, amenities, property conditions & facilities
The management does not post or indicate rules of dining room area. I felt very uncomfortable when ambushed by a guy who said he was a manager, when i was getting a bagel and scone to go after breakfast for my meeting. He told me that i was not to carry anything from dining or order room service! That's not what i was told by another staff member who had provided me with a to go bag and container! I was PISSED!
Stayed 6 nights in Jun 2025

10/10 Excellent

Johanna

Business traveler
Liked: Cleanliness, property conditions & facilities
Exceptional hotel, true to the quality and service of all the Serena Hotels. What a joy to stay in this hotel with its beautiful pool, gardens and restaurants. The service is always perfection.
Stayed 1 night in May 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

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