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Joy Palace

3.0 star property

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Photo gallery for Joy Palace

Bar (on property)
Shower, free toiletries, slippers, towels
Superior Room, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board
Exterior detail
Billiards

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Explore the area

View in a map
Westlands Close, Nairobi, Nairobi County, 00101
  • Place, Sarit Centre
    ‪8 min walk‬
  • Place, Westgate Shopping Mall
    ‪13 min walk‬
  • Place, University of Nairobi
    ‪17 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Double Room, 1 Double Bed

Shower, free toiletries, slippers, towels

Double Room, 1 Double Bed

  • City view
  • 107 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, laptop workspace, soundproofing, iron/ironing board

Twin Room

  • City view
  • 215 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, Non Smoking

Superior Room, Non Smoking | Desk, laptop workspace, soundproofing, iron/ironing board

Superior Room, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | Desk, laptop workspace, soundproofing, iron/ironing board

Standard Double Room

  • City view
  • Sleeps 2
  • 1 Double Bed

Standard Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Nairobi

Located in Westlands within a short walk of Sarit Centre, Joy Palace is within a mile (2 km) of other popular sights such as University of Nairobi. This 3-star hotel has 17 rooms and welcomes guests with free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • Sarit Centre - 8 min walk - 0.5 miles
  • Oshwal Religious Centre - 10 min walk - 0.6 miles
  • Westgate Shopping Mall - 13 min walk - 0.7 miles
  • University of Nairobi - 17 min walk - 0.9 miles
  • Nairobi National Museum - 17 min walk - 0.9 miles

Getting around

  • Syokimau Station - 29 min drive
  • Nairobi (WIL-Wilson) - 19 min drive

Restaurants

  • ‪68 Library - ‬4 min walk
  • ‪Jenga Jungle - ‬5 min walk
  • ‪Brew Bistro & Lounge - ‬5 min walk
  • ‪Havana Bar & Restaurant - ‬5 min walk
  • ‪Nana Swahili Restaurant - ‬5 min walk

About this property

Joy Palace

Joy Palace features free WiFi in public areas, meeting rooms, and a business center. You can take advantage of free parking, along with an airport shuttle for a fee. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include express check-in, express check-out, and free newspapers.
Guests can expect free WiFi and flat-screen TVs with cable channels. Bathrooms have free toiletries and slippers. Free newspapers, desks, and wardrobes or closets are other standard amenities.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free English breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Meals are available by reservation only and cannot be requested after check-in.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: noon—-11:30 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts cash.
  • Onsite safety features include a fire extinguisher.

Property is also known as

Joy Palace Hotel Nairobi
Joy Palace Hotel
Joy Palace Nairobi
Joy Palace Hotel
Joy Palace Nairobi
Joy Palace Hotel Nairobi

Frequently asked questions

Is a free cancellation option available at Joy Palace?

Joy Palace provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Joy Palace?

As of May 1, 2026, prices found for a 1-night stay for 2 adults at Joy Palace on May 10, 2026 start from $144, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Joy Palace?

This hotel is situated in Westlands within a short 10-minute walk of Sarit Centre and also 20 minutes on foot from Nairobi National Museum. You'll also find Westgate Shopping Mall and Oshwal Religious Centre less than a mile away.

Is parking available on site at Joy Palace?

Yes, self parking is offered for free at the hotel.

Does Joy Palace include a casino on the premises?

No, Joy Palace doesn't have a casino.

Will I find an indoor pool at Joy Palace?

No, there is no indoor pool at this hotel.

Is Joy Palace good for couples?

Couples staying at this hotel will appreciate amenities like turndown service and slippers as well as a restaurant.

Does Joy Palace have a hot tub?

No, this hotel doesn't have a spa tub.

Does Joy Palace have a restaurant with a breakfast menu?

Yes, Joy Palace serves free English breakfast from its restaurant.

Will Joy Palace allow pets to stay free of charge?

Yes, pets stay free at Joy Palace.

Does Joy Palace have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from Joy Palace?

The closest major airport to Joy Palace is Nairobi (WIL-Wilson), which is 4.7 mi away (19 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 12.2 mi away (30-minute drive).

Are there rooms with balconies that I can book at Joy Palace?

No, there aren't any guestrooms with balconies at Joy Palace.

Joy Palace Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 6 out of 13 reviews
Rating 8 - Good. 3 out of 13 reviews
Rating 6 - Okay. 3 out of 13 reviews
Rating 4 - Poor. 0 out of 13 reviews
Rating 2 - Terrible. 1 out of 13 reviews

8.6/10

Cleanliness

9.4/10

Staff & service

7.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Excellent price for the place including breakfast. Biggest issue was there is no screen on the window and no netting so got bit all night long from mosquitos. Had to close the widow but with no AC or fan was very hot. Also killed two cockroaches.
Stayed 2 nights in Oct 2024

6/10 Okay

Haitham

Liked: Property conditions & facilities, room comfort
Stayed 6 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Kiriakos

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff

Room diferente from the booking but very cleaning place and friendly staff breakfast was very poor
Stayed 2 nights in Sep 2022

10/10 Excellent

Akter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Excellent service and stay. Rooms are good and clean. Value for money. Staffs are extremely helpful!
Stayed 4 nights in Feb 2019

8/10 Good

Akter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean and good neighborhood

Very friendly receptionist. Rooms are clean and value for price. Walking distance to restaurant, shopping center etc.
Stayed 4 nights in Jan 2019

10/10 Excellent

Lashaunie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff and very good security.
Stayed 1 night in Sep 2018

8/10 Good

Lucia

Liked: Staff & service, amenities
Efficient, voor kort verblijf.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Enkelt centralt boende.

Ett enkelt boende som passar utmärkt för en god natts sömn.
Stayed 1 night in Nov 2023

10/10 Excellent

José Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Thanks Marta

Thanks Marta for the attention
Stayed 1 night in Feb 2019

2/10 Terrible

Laurent

J'avais réservé pour mon groupe d'amis et ils m'ont promis un hôtel de la qualité attendue puisque le Joy Palace ne pouvait nous accueillir tous. Nous fumes logés dans un hotel "bas de gamme", des chambres toutes petites et mal équipées (parfois sales), petit déjeuner de qualité médiocre aussi I booked for my group of friends and they promised me a hotel of the expected quality since the Joy Palace could not accommodate us all. We were housed in a "low-end" hotel, very small and poorly equipped rooms (sometimes dirty), poor quality breakfast too. NE FAITES PAS confiance à ces gens. NEVER TRUST this people !
Stayed 1 night in Nov 2018

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