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Jacaranda Nairobi Hotel

3.5 star property
Family-friendly hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Jacaranda Nairobi Hotel

Garden
BBQ/picnic area
2 restaurants, breakfast, lunch served; local and international cuisine
Twin Room | 1 bedroom, memory foam beds, minibar, in-room safe
Interior entrance

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Air conditioning
  • Gym
  • Pool
  • Room service

Explore the area

Map
Woodvale Grove, Westlands, Nairobi, 00800
  • Sarit Centre
    ‪3 min walk‬
  • Westgate Shopping Mall
    ‪10 min walk‬
  • University of Nairobi
    ‪2 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

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Room options

View all photos for Twin Room

View from room

Twin Room

  • 247 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

1 bedroom, memory foam beds, minibar, in-room safe

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • 247 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room

Standard Room | 1 bedroom, memory foam beds, minibar, in-room safe

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • 247 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Nairobi

Located in Highridge, Jacaranda Nairobi Hotel is adjacent to Sarit Centre and within a 15-minute walk of popular sights like Westgate Shopping Mall. This 128-room, 3.5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Sarit Centre - 3 min walk - 0.2 miles
  • Westgate Shopping Mall - 10 min walk - 0.6 miles
  • University of Nairobi - 2 min drive - 1.4 miles
  • Nairobi National Museum - 2 min drive - 1.4 miles
  • United Nations Office at Nairobi - 7 min drive - 3.0 miles

Getting around

  • Syokimau Station - 27 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 30 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬6 min walk
  • ‪The Alchemist Bar (The Bus) - ‬6 min walk
  • ‪Java House - ‬5 min walk
  • ‪NewsCafe Sarit Centre - ‬5 min walk
  • ‪Roco Mamas - ‬8 min walk

About this property

Jacaranda Nairobi Hotel

Family-friendly hotel with 2 restaurants and a full-service spa
At Jacaranda Nairobi Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and coffee makers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Node Restaurant

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 1964
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The property is closed between June 5 and June 6.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Jacaranda
Hotel Jacaranda Nairobi
Jacaranda Hotel
Jacaranda Hotel Nairobi
Jacaranda Nairobi
Jacaranda Nairobi Hotel
Nairobi Hotel Jacaranda
Nairobi Jacaranda Hotel
Jacaranda Nairobi Hotel Hotel
Jacaranda Nairobi Hotel Nairobi
Jacaranda Nairobi Hotel Hotel Nairobi

Frequently asked questions

Is free cancellation available at Jacaranda Nairobi Hotel?

Jacaranda Nairobi Hotel offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

What's there to do close to Jacaranda Nairobi Hotel?

This hotel is situated in Highridge, just steps from Sarit Centre. You'll also find Westgate Shopping Mall and Oshwal Religious Centre less than a mile away.

Is parking available on site at Jacaranda Nairobi Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Jacaranda Nairobi Hotel?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, reflexology, and couples treatments.

Does Jacaranda Nairobi Hotel feature a casino at the property?

No, Jacaranda Nairobi Hotel doesn't have a casino.

Is there an indoor pool at Jacaranda Nairobi Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What will couples enjoy most about a stay at Jacaranda Nairobi Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Are there hot tubs at Jacaranda Nairobi Hotel?

No, but this hotel does have a steam room.

Does Jacaranda Nairobi Hotel have a restaurant that serves breakfast?

Yes, Jacaranda Nairobi Hotel has 2 restaurants, and serves breakfast for a surcharge.

Does Jacaranda Nairobi Hotel allow pets to stay for free?

No, pets aren't allowed at Jacaranda Nairobi Hotel.

Does Jacaranda Nairobi Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Jacaranda Nairobi Hotel?

The closest major airport to Jacaranda Nairobi Hotel is Nairobi (WIL-Wilson), which is 5 mi away (18 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 12.4 mi away (30-minute drive).

Can I book a room with a balcony at Jacaranda Nairobi Hotel?

Yes, every guestroom at Jacaranda Nairobi Hotel comes with a balcony with some featuring garden views.

Does Jacaranda Nairobi Hotel have a wedding venue on site?

Take advantage of the wedding venue at Jacaranda Nairobi Hotel if you plan to say "I do" during your trip.

Jacaranda Nairobi Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 44 out of 157 reviews
Rating 8 - Good. 76 out of 157 reviews
Rating 6 - Okay. 23 out of 157 reviews
Rating 4 - Poor. 13 out of 157 reviews
Rating 2 - Terrible. 1 out of 157 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Anne

Stayed 3 nights in Mar 2025

8/10 Good

Aldo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for a short stay in nairobi. The price was good and location unbeatable
Stayed 1 night in Feb 2025

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for my needs. Screens on windows might help keep mosquitoes away.
Stayed 1 night in Feb 2025

8/10 Good

Imad

Traveled with family
Liked: Cleanliness, staff & service
Very convenient location. Friendly staff. Property needs renovation.
Stayed 2 nights in Aug 2024

4/10 Poor

H.

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.
Stayed 3 nights in May 2024

10/10 Excellent

Nobuaki

Stayed 2 nights in Apr 2024

6/10 Okay

James

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area
Stayed 5 nights in Mar 2024

10/10 Excellent

Peter

Stayed 1 night in Jan 2024

8/10 Good

NAVIN

Stayed 1 night in Oct 2023

8/10 Good

Richard, San Diego

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!
Stayed 2 nights in Sep 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price.
Stayed 1 night in Aug 2023

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort in the City

Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.
Stayed 4 nights in Jul 2023

8/10 Good

Keeley

Traveled with partner
Liked: Cleanliness, staff & service
We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.
Stayed 8 nights in Jul 2023

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.
Stayed 3 nights in Jun 2023

8/10 Good

JALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 7 nights in Jun 2023

10/10 Excellent

JALAL

Stayed 4 nights in May 2023

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warmth in the heart of Nairobi

Ideal location. Friendly staff. Clean and comfortable. Good breakfast.
Stayed 1 night in Mar 2023

10/10 Excellent

Howard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome in the k heart of Nairobi

Welcoming, efficient and friendly. Amazing location.
Stayed 1 night in Mar 2023

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2022

10/10 Excellent

Bala Pratap

Stayed 2 nights in Apr 2022

8/10 Good

LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms needs updating. The bath tub had cracked tiles etc. Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.
Stayed 3 nights in Mar 2022

10/10 Excellent

ANGELA

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel see you soon

Stayed 7 nights in May 2021

8/10 Good

Lisa

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Mar 2020

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