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Jacaranda Nairobi Hotel

3.5 star property

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Photo gallery for Jacaranda Nairobi Hotel

Outdoor pool, pool umbrellas, sun loungers
2 restaurants; breakfast, lunch, dinner, and brunch served
BBQ/picnic area
Interior entrance
Gym

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Woodvale Grove, Westlands, Nairobi, 00800
  • Place, Sarit Centre
    ‪5 min walk‬
  • Place, Oshwal Religious Centre
    ‪8 min walk‬
  • Place, Westgate Shopping Mall
    ‪13 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪22 min drive‬

Room options

View all photos for Triple Room

Memory foam beds, minibar, in-room safe, desk

Triple Room

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 247 sq ft
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Standard Room

Standard Room | Memory foam beds, minibar, in-room safe, desk

Standard Room

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Twin Room

View from room

Twin Room

  • Garden view
  • 247 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Twin Room

Memory foam beds, minibar, in-room safe, desk

Twin Room

  • Sleeps 2
  • Free WiFi

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The price is $192
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About the neighborhood

Nairobi

Located in Highridge, Jacaranda Nairobi Hotel is within a 5-minute walk of Sarit Centre and within 15 minutes of other popular attractions like Westgate Shopping Mall. This 128-room, 3.5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Sarit Centre - 5 min walk - 0.3 miles
  • Oshwal Religious Centre - 8 min walk - 0.5 miles
  • Westgate Shopping Mall - 13 min walk - 0.7 miles
  • Nairobi Education Centre - Animal Orphanage - 13 min walk - 0.7 miles
  • University of Nairobi - 2 min drive - 1.2 miles

Getting around

  • Syokimau Station - 30 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 32 min drive

Restaurants

  • ‪Brew Bistro & Lounge - ‬3 min walk
  • ‪68 Library - ‬3 min walk
  • ‪Bar'dayez Bistro - ‬4 min walk
  • ‪Havana Bar & Restaurant - ‬1 min walk
  • ‪Ciel - ‬3 min walk

About this property

Jacaranda Nairobi Hotel

At Jacaranda Nairobi Hotel, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking and limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Plasma TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include balconies, minibars, and coffee makers.
An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Novotel Nairobi Westlands
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  • Pool
  • Spa
  • Pet friendly
  • Parking included
9.4 out of 10, Exceptional, 140 reviews
$158 nightly
The price is $184
Jun 19 - Jun 20
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • The Node Restaurant

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • 5 buildings
  • Banquet hall
  • Built in 1964
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Memory foam mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between June 5 and June 6.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: noon
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Hotel Jacaranda
Hotel Jacaranda Nairobi
Jacaranda Hotel
Jacaranda Hotel Nairobi
Jacaranda Nairobi
Jacaranda Nairobi Hotel
Nairobi Hotel Jacaranda
Nairobi Jacaranda Hotel
Jacaranda Nairobi Hotel Hotel
Jacaranda Nairobi Hotel Nairobi
Jacaranda Nairobi Hotel Hotel Nairobi

Frequently asked questions

Is free cancellation available at Jacaranda Nairobi Hotel?

Jacaranda Nairobi Hotel offers free cancellation on some room rates. To learn more, review the cancellation policy on our site.

How much does it cost to stay at Jacaranda Nairobi Hotel?

As of Jun 15, 2026, prices found for a 1-night stay for 2 adults at Jacaranda Nairobi Hotel on Jul 1, 2026 start from $122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Jacaranda Nairobi Hotel?

This hotel is situated in Highridge within a 10-minute walk of Sarit Centre and Oshwal Religious Centre. You'll also find Westgate Shopping Mall and Nairobi National Museum within a short drive.

Is there parking available at Jacaranda Nairobi Hotel?

Yes, self parking is offered for free at the hotel.

Is there a spa available at Jacaranda Nairobi Hotel?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, Swedish massages, body wraps, and aromatherapy.

Does Jacaranda Nairobi Hotel feature a casino at the property?

No, Jacaranda Nairobi Hotel doesn't have a casino.

Is there an indoor pool at Jacaranda Nairobi Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Jacaranda Nairobi Hotel good for couples?

There are plenty of amenities for couples at this hotel, including 2 restaurants, an outdoor pool, and a poolside bar.

Does Jacaranda Nairobi Hotel have a hot tub?

No, but this hotel does have a sauna.

Does Jacaranda Nairobi Hotel have a restaurant that serves breakfast?

Yes, Jacaranda Nairobi Hotel has 2 restaurants, and serves breakfast for a surcharge.

Does Jacaranda Nairobi Hotel allow pets to stay for free?

No, pets aren't allowed at Jacaranda Nairobi Hotel.

Does Jacaranda Nairobi Hotel have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Jacaranda Nairobi Hotel?

The closest major airport to Jacaranda Nairobi Hotel is Nairobi (WIL-Wilson), which is 5 mi away (19 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 12.4 mi away (32-minute drive).

Are there rooms with balconies at Jacaranda Nairobi Hotel?

Yes, every guestroom at Jacaranda Nairobi Hotel comes with a balcony and some offer garden views.

Does Jacaranda Nairobi Hotel have a wedding venue on site?

Take advantage of the wedding venue at Jacaranda Nairobi Hotel if you plan to say "I do" during your trip.

Jacaranda Nairobi Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 48 out of 161 reviews
Rating 8 - Good. 76 out of 161 reviews
Rating 6 - Okay. 23 out of 161 reviews
Rating 4 - Poor. 13 out of 161 reviews
Rating 2 - Terrible. 1 out of 161 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Beverley

Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, and great location
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Stéphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very supportive staff, incredible location, hotel grounds very well kempt and comfortable. Will book again.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel at a good price.
Stayed 1 night in Aug 2023
Verified

8/10 Good

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property for a short stay in nairobi. The price was good and location unbeatable
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfort in the City

Extremely friendly staff, well appointed rooms, in a lovely setting, and great location.
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly helpful staff, very clean room, no air con. Enjoyed my stay good value.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

emma

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value for location and faciltities. Great gym, spa and pool, and good selection for breakfast. Great to have a green space, and quiet pieve of nature in the heart of nairobi.
Stayed 3 nights in Jun 2023
Verified

10/10 Excellent

LEWIS

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for my needs. Screens on windows might help keep mosquitoes away.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Imad

Liked: Cleanliness, staff & service
Very convenient location. Friendly staff. Property needs renovation.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Welcome in the k heart of Nairobi

Welcoming, efficient and friendly. Amazing location.
Stayed 1 night in Mar 2023
Verified

8/10 Good

JALAL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 7 nights in Jun 2023
Verified

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warmth in the heart of Nairobi

Ideal location. Friendly staff. Clean and comfortable. Good breakfast.
Stayed 1 night in Mar 2023
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A green oasis in a great part of Nairobi. The superior rooms are recently updated and very comfortable. Very nice!
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nairobi convenient oasis

Decent rooms. OK TV channels. NICE gym. Great pool (gets a lot of local school swimming classes.) Super outside areas .. you're in your own beautiful garden within the city. Walk across the street to Sangrit Mall. Quick travel from airport and into West Nairobi via freeway. Good food and prices. Room price can't be beat compared to other similar options
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Keeley

Liked: Cleanliness, staff & service
We were harassed by beggars when walking around the area at night. While the beggars don't do anything but beg, it gets annoying. Property needs updating. Staff is amazing. The staff makes it worth staying at. Also, being right by the Sarit was so convenient.
Stayed 8 nights in Jul 2023
Verified

4/10 Poor

H.

Liked: Staff & service
Disliked: Property conditions & facilities
Average hotel but we were given a room with no AC. Then sent to a room with a noisy AC. Then sent to a room without twin beds and I slept on a mattress on the floor. Staff are friendly and it’s across the street from a nice mall.
Stayed 2 nights in Jul 2024
Verified

6/10 Okay

James

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The WiFi system does not work well. They use some sort of system that is easily blocked by anti-virus protection and the only solution is get help from their IT guy. I did not have this problem elsewhere like another hotel or at the airport that all had the open access/no password connection. Secondly, this place is in need of serious remodeling and upgrading - it is thread bear throughout. The closet doors were nearly falling off. It is over priced for the status of the facilities.. The gym has equipment that is old and some do not work like the stationary bikes. The only positive aspect is the garden and pool area
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Inge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rigtig gode faciliteter - trænningscenter spa og fantastisk cafe i dejlig have omgivelser hvor man kunne sidde og arbejde Jeg kommer bestemt tilbage næste gang jeg skal til nairobi
Stayed 4 nights in Jan 2024
Verified

8/10 Good

LEWIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms needs updating. The bath tub had cracked tiles etc. Buffet breakfast is over priced for customers who do not eat a lot of food for breakfast.
Stayed 3 nights in Mar 2022
Verified

4/10 Poor

BRUNO

Disliked: Staff & service, property conditions & facilities, room comfort

Poor value for the money

Old, dark, poor internet, mosquitoes in the room.
Stayed 2 nights in Oct 2020
Verified

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was the hotel for one night, as I transferred to Nairobi for work. Due to Covid restrictions, most of the hotel was closed/blocked for use, but overall, the room was fine, internet connection good, and had a pleasant stay.
Stayed 2 nights in Aug 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness
nice place, beautiful garden, nice staff. location makes it accessible to great restaurants and shops
Stayed 4 nights in Feb 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Naast Sarit Centre shopping mall en heel goede spa + groot zwembad. Inrichting is een beetje oubollig maar prima hotel verder en centraal gelegen in Westlands.
Stayed 3 nights in Feb 2020
Verified

8/10 Good

JuhaNopia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym, friendly staff, and convenient location!
Stayed 6 nights in Nov 2019

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