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Recent guest reviews

I have stayed here twice and twice used the airport. Shuttle. Both times the shuttle driver failed to appear at arrivals until I called the hotel. Otherwise, everything was great.

I have absolutely nothing negative to say. The facilities were spotless and impeccable. The service was prompt and flawless. Everyone was friendly and hospitable. The airport shuttle was very responsive. Grade A

The room is beautiful.

The property is very modern in design with all the necessary amenities, it's convenience to the airport is what make's it attractive to us. Its location however limits a variety of dining and shopping, the closest mall is poorly kept. For a short stay I recommend, for a family vacation, I will not consider it.

Seems to be a new facility, clean and new. Comfy bed, good sized bathroom and main room. Only thing was someone ironed clothes on the desk so there were hot iron patterns on the laminate surface.

Very convenient location and the service by staff was phenomenal. Downside, noise from the restaurant/bar carried to my fourth floor room and also the step up to the bathtub was very high with no grab bars convenient for stepping in and out.

It was clean and modern. Room service was quick a d easy. Could have enjoyed more shopping for treats and souvenirs.

Wrote them a month prior to our booking we wouldn't be able to make it due to the pandemic. They read the message, but didn't bother to respond. Would have been ok if they would have refused, but they did not have the courtesy.

The service at this property is to be desired. The staff is not caring enough. This hotel is also full of both male and female hustlers, and they really are insistent. Don’t want to come back to this place.

Everything worked out well and we had no problem. The staff was friendly and the breakfast was very good.

The complimentary shuttle pick up at the airport, the gym, and the pool were great.

Excellent hotel when you have a layover at the Nairobi airport. Close to the airport, free transfer and very nice rooms. Better than most airport hotels.

If you are in transit for one or two nights this is a great hotel to stay. I come see at least twice a year. I also recommend this to all my friends.

For location and comfort, this is a good hotel. The restaurant was quite expensive but food was good.

Just great! This is third time i come here! I thing this is telling enough!

Very clean with a lovely infinity pool on the roof. Menu was a little expensive but then it is a Hilton!

Mombasa Road Nairobi Nairobi

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Embakasi, Hilton Garden Inn Nairobi Airport is within a few miles (5 km) of popular sights such as Nairobi National Park and Gateway Mall. This 4-star hotel has 175 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

40-inch LCD TVs are available for entertainment, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, coffee makers, and laptop-compatible safes.


Property features

Built in 2018, the brand new Hilton Garden Inn Nairobi Airport offers an outdoor pool, a gym, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with concierge services, securing valuables, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Room options

Twin Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Nairobi Airport

Everyone (21) Couples (2) Family (3)
4
Everyone

I have stayed here twice and twice used the airport. Shuttle. Both times the shuttle driver failed to appear at arrivals until I called the hotel. Otherwise, everything was great.

By , from Lansing on Sep 20, 2022

Review comment responded on Sep 27, 2022

Dear Andrea,I regret that our transfer service has not met your expectations in the past, next time you travel please provide us with the flight number and arrival time in advance for us to make arrangements. We shall do our best to make it right.

5
Everyone

I have absolutely nothing negative to say. The facilities were spotless and impeccable. The service was prompt and flawless. Everyone was friendly and hospitable. The airport shuttle was very responsive. Grade A

By on Sep 17, 2022

Review comment responded on Sep 27, 2022

Dear Marc. Thank you for giving us a perfect rating and I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to having you stay with us again!

5
Business Business

The room is beautiful.

By , from Brooklyn on Jul 25, 2022

4
Everyone

By , from Aranguez on Jul 7, 2022

4
Family

The property is very modern in design with all the necessary amenities, it's convenience to the airport is what make's it attractive to us. Its location however limits a variety of dining and shopping, the closest mall is poorly kept. For a short stay I recommend, for a family vacation, I will not consider it.

By , from Aranguez on Jul 1, 2022

5
Partner Couples

Seems to be a new facility, clean and new. Comfy bed, good sized bathroom and main room. Only thing was someone ironed clothes on the desk so there were hot iron patterns on the laminate surface.

By , from San Jose on May 16, 2022

4
Everyone

Very convenient location and the service by staff was phenomenal. Downside, noise from the restaurant/bar carried to my fourth floor room and also the step up to the bathtub was very high with no grab bars convenient for stepping in and out.

By , from Lansing on Feb 11, 2022

Review comment responded on Feb 14, 2022

We are incredibly grateful that you took the time out to leave us a 4 out of 5-Star review! We take pride in knowing our customers are happy with their experience.. Please know we value our guests’ feedback and your comments have been shared with our team so we may continuously improve the guest experience.

5
Family

It was clean and modern. Room service was quick a d easy. Could have enjoyed more shopping for treats and souvenirs.

By on Jul 24, 2021

Review comment responded on Jul 26, 2021

Greetings from Hilton Garden Inn Nairobi Airport. Thank you for the warm feedback. We hope next time you get to stay with us longer for treats and souvenirs. We are glad you enjoyed yourself and look forward to hosting you when you come back to Nairobi.

1
Everyone

Wrote them a month prior to our booking we wouldn't be able to make it due to the pandemic. They read the message, but didn't bother to respond. Would have been ok if they would have refused, but they did not have the courtesy.

By on Sep 14, 2020

Review comment responded on Sep 17, 2020

Thank you for your honest feedback. We regret that you never got any answer from us, without abdicating our responsibility we regrettably had minimal staff due to ongoing global crisis and this could have led to non timely responses to queries. However this cannot be an excuse for lack of timely responses and for this we take full responsibility and offer our unreserved apologies. Once again thank you and we look forward to serving you again soon.

1
Business Business

The service at this property is to be desired. The staff is not caring enough. This hotel is also full of both male and female hustlers, and they really are insistent. Don’t want to come back to this place.

By , from New York on Nov 3, 2019

Hilton Garden Inn Nairobi Airport

Mombasa Road, Nairobi, Nairobi 00100
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