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Recent guest reviews

It was clean and modern. Room service was quick a d easy. Could have enjoyed more shopping for treats and souvenirs.

Wrote them a month prior to our booking we wouldn't be able to make it due to the pandemic. They read the message, but didn't bother to respond. Would have been ok if they would have refused, but they did not have the courtesy.

The service at this property is to be desired. The staff is not caring enough. This hotel is also full of both male and female hustlers, and they really are insistent. Don’t want to come back to this place.

Everything worked out well and we had no problem. The staff was friendly and the breakfast was very good.

The complimentary shuttle pick up at the airport, the gym, and the pool were great.

Excellent hotel when you have a layover at the Nairobi airport. Close to the airport, free transfer and very nice rooms. Better than most airport hotels.

If you are in transit for one or two nights this is a great hotel to stay. I come see at least twice a year. I also recommend this to all my friends.

For location and comfort, this is a good hotel. The restaurant was quite expensive but food was good.

Just great! This is third time i come here! I thing this is telling enough!

Very friendly staff and an amazing place! The room is incredible and I will stay here again

I have stayed in various hotels in Nairobi for business and this is undoubtedly the best. Restaurant was amazing, breakfast is so high quality. Beautiful roof-top pool, romantic terrace. Top hotel, no complaints

All was amazing! Lovely experience and wonderful staff!

Newly renovated. Overpriced maybe! At least the restaurant is overpriced. Good food, be sure to pay right away otherwise you may have to wait about one hour just to pay! I recommended this hotel to my friends! The shuttle from / to the airport works! Nice people, prompt service!

Very nice hotel (new) with airport shuttle. Friendly and professional staff. Good food options and very nice room / suite. We travel a lot and this is a nice hotel. Would stay here again.

It is a very beautiful hotel with excellent amenities. We have thoroughly enjoyed our stay. Excellent and Free shuttle service to and from the airport. Outstanding breakfast. We began and ended our Kenya trip with this hotel.

Very clean with a lovely infinity pool on the roof. Menu was a little expensive but then it is a Hilton!

Mombasa Road Nairobi Nairobi

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Hilton Garden Inn Nairobi Airport places you 2.6 mi (4.2 km) from Gateway Mall. This 4-star hotel has 175 rooms and welcomes guests with a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant onsite, there is also a bar where you can enjoy a drink. Savor a meal from the comfort of your room with room service. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 175 soundproofed accommodations feature a separate bedroom. Guests can expect to find free WiFi and wired Internet, along with 40-inch LCD TVs. Bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, coffee makers, and free bottled water.


Property features

Built in 2018, the brand new Hilton Garden Inn Nairobi Airport offers an outdoor pool, a fitness center, and free WiFi in public areas. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). The 24-hour front desk has staff standing by to help with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include a conference center, a business center, and express check-in.

Room options

Twin Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Room, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Hilton Garden Inn Nairobi Airport

Everyone (17) Couples (1) Family (2)
5
Family

It was clean and modern. Room service was quick a d easy. Could have enjoyed more shopping for treats and souvenirs.

By on Jul 24, 2021

Review comment responded on Jul 26, 2021

Greetings from Hilton Garden Inn Nairobi Airport. Thank you for the warm feedback. We hope next time you get to stay with us longer for treats and souvenirs. We are glad you enjoyed yourself and look forward to hosting you when you come back to Nairobi.

1
Everyone

Wrote them a month prior to our booking we wouldn't be able to make it due to the pandemic. They read the message, but didn't bother to respond. Would have been ok if they would have refused, but they did not have the courtesy.

By on Sep 14, 2020

Review comment responded on Sep 17, 2020

Thank you for your honest feedback. We regret that you never got any answer from us, without abdicating our responsibility we regrettably had minimal staff due to ongoing global crisis and this could have led to non timely responses to queries. However this cannot be an excuse for lack of timely responses and for this we take full responsibility and offer our unreserved apologies. Once again thank you and we look forward to serving you again soon.

1
Business Business

The service at this property is to be desired. The staff is not caring enough. This hotel is also full of both male and female hustlers, and they really are insistent. Don’t want to come back to this place.

By , from New York on Nov 3, 2019

5
Everyone

By on Sep 23, 2019

Review comment responded on Oct 11, 2019

Thank you for staying with us and also for sharing your feedback.

4
Everyone

By on Sep 13, 2019

Review comment responded on Oct 11, 2019

Thank you for sharing your feedback.

5
Partner Couples Family

Everything worked out well and we had no problem. The staff was friendly and the breakfast was very good.

By on Aug 17, 2019

Review comment responded on Oct 11, 2019

Thank you for staying with us and also for sharing your experience.

5
Everyone

The complimentary shuttle pick up at the airport, the gym, and the pool were great.

By on Mar 23, 2019

Review comment responded on Apr 5, 2019

Dear Guest, Thank you for staying with us. We appreciate your wonderful review. We look forward to hosting you again in future.

5
Everyone

Excellent hotel when you have a layover at the Nairobi airport. Close to the airport, free transfer and very nice rooms. Better than most airport hotels.

By , from Portland, OR on Feb 22, 2019

Review comment responded on Mar 19, 2019

Dear Tom, Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. We look forward to seeing you again.

5
Everyone

By on Feb 17, 2019

Review comment responded on Apr 5, 2019

Thank you for staying with us. We appreciate your wonderful review. We look forward to hosting you again in future.

5
Everyone

If you are in transit for one or two nights this is a great hotel to stay. I come see at least twice a year. I also recommend this to all my friends.

By , from Atlanta GA on Feb 5, 2019

Review comment responded on Feb 6, 2019

We thank you for your kind and very positive feedback on the service you received. It is always our joy when our guests recommend us to others. Most definitely, you are welcome once again.

Hilton Garden Inn Nairobi Airport

Mombasa Road, Nairobi, Nairobi 00100
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