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Heri Heights Hotel Apartments, SureStay Collection by BW

4.0 star property

Choose dates to view prices

Photo gallery for Heri Heights Hotel Apartments, SureStay Collection by BW

Exterior
Lunch and dinner served
Lobby sitting area
Premium bedding, down comforters, pillowtop beds, in-room safe
Outdoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym

Explore the area

View in a map
Kolobot Drive, off Arboretum Road, Nairobi
  • Place, University of Nairobi
    ‪13 min walk‬
  • Place, Arboretum
    ‪13 min walk‬
  • Place, Uhuru Park
    ‪20 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪21 min drive‬

Room options

View all photos for Superior Apartment, Multiple Beds, Non Smoking

Superior Apartment, Multiple Beds, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV

Superior Apartment, Multiple Beds, Non Smoking

  • 1530 sq ft
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 2 Twin Beds
  • Free WiFi

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

A hotel room with a bed, a sofa, a red armchair, a dining table with a plate of food, and a desk with a lamp.

Standard Apartment, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 605 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 Queen Bed, Non Smoking

Deluxe Apartment, 1 Queen Bed, Non Smoking | Living area | 32-inch flat-screen TV with cable channels, TV

Deluxe Apartment, 1 Queen Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 676 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Apartment, 1 Queen Bed, Non Smoking

32-inch flat-screen TV with cable channels, TV

Executive Apartment, 1 Queen Bed, Non Smoking

  • 1032 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Apartment, 1 Queen Bed, Non Smoking

A modern living room with a blue sofa, red armchairs, a wooden coffee table, and a spiral staircase.

Standard Apartment, 1 Queen Bed, Non Smoking

  • 996 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Apartment with 2 Queen Beds, Non-Smoking

A hotel room with two beds, a desk, and a window with curtains.

Standard Apartment with 2 Queen Beds, Non-Smoking

  • 1317 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Executive One Bedroom Apartment

Premium bedding, down comforters, pillowtop beds, in-room safe

Executive One Bedroom Apartment

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Apartment-Queen Bed,Non-Smoking,Executive Room,One Bedroom,Lounge Area,Wi-Fi,Hairdryer

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Apartment-Queen Bed,Non-Smoking,Deluxe Room,One Bedroom,Lounge Area,Wi-Fi,Hairdryer

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

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About the neighborhood

Nairobi

Located in Kilimani, Heri Heights Hotel Apartments, SureStay Collection by BW is within 2 miles (3 km) of popular attractions such as Uhuru Park and Kenyatta International Convention Centre. This 46-room, 4-star hotel has free breakfast, an outdoor pool, and a 24-hour gym.

What's nearby

  • University of Nairobi - 13 min walk - 0.7 miles
  • Arboretum - 13 min walk - 0.7 miles
  • Central Park - 13 min walk - 0.7 miles
  • Nairobi National Museum - 16 min walk - 0.9 miles
  • Uhuru Park - 20 min walk - 1.1 miles

Getting around

  • Syokimau Station - 27 min drive
  • Nairobi (WIL-Wilson) - 16 min drive

Restaurants

  • ‪Myna - ‬5 min drive
  • ‪Mr. Pang - ‬4 min drive
  • ‪Milan Kenya - ‬4 min drive
  • ‪Hashmi Barbeque - ‬4 min drive
  • ‪Boulevard Hotel Nairobi - ‬4 min drive

About this property

Heri Heights Hotel Apartments, SureStay Collection by BW

Heri Heights Hotel Apartments, SureStay Collection by BW features an outdoor pool, a children's pool, and a 24-hour gym. There's free parking, and an airport shuttle (available 24 hours) for USD 35.00 per vehicle one way. Front-desk staff can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a business center, and a meeting room.
32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include kitchens, dryers, and dining areas.
An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Palm Cafe

Things to do

  • 24-hour gym
  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Dining table
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dining table
  • Electric kettle
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Separate dining area
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

More

  • Desk
  • Dryer
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laundry detergent
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 3 kids 2 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for USD 30.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 35.00 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: noon—-midnight
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.

Property is also known as

Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Apartments
Heri Heights Serviced Nairobi
Heri Heights Serviced
Aparthotel Heri Heights Serviced Apartments Nairobi
Nairobi Heri Heights Serviced Apartments Aparthotel
Aparthotel Heri Heights Serviced Apartments
Heri Heights Serviced Apartments Nairobi
Heri Heights Serviced Nairobi
Heri Heights Serviced
Heri Heights Serviced Apartments
Heri Heights Hotel Apartments SureStay Collection by BW
Heri Heights Hotel Apartments, SureStay Collection by BW Hotel
Heri Heights Hotel Apartments, SureStay Collection by BW Nairobi

Frequently asked questions

What can I see close to Heri Heights Hotel Apartments, SureStay Collection by BW?

This hotel is situated in Kilimani within a short 14-minute walk of Arboretum and also 15 minutes on foot from Central Park. You'll also find Uhuru Park and City Square within a short drive.

How much does it cost to stay at Heri Heights Hotel Apartments, SureStay Collection by BW?

As of Jul 17, 2026, prices found for a 1-night stay for 2 adults at Heri Heights Hotel Apartments, SureStay Collection by BW on Jul 21, 2026 start from $89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Heri Heights Hotel Apartments, SureStay Collection by BW?

Yes, self parking is offered for free at the hotel.

Does Heri Heights Hotel Apartments, SureStay Collection by BW feature a casino on the premises?

No, Heri Heights Hotel Apartments, SureStay Collection by BW doesn't have a casino.

Will I find an indoor pool at Heri Heights Hotel Apartments, SureStay Collection by BW?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Heri Heights Hotel Apartments, SureStay Collection by BW a good place to stay for couples?

There are many amenities for couples at this hotel, including a restaurant and an outdoor pool plus some guestrooms feature a fireplace.

Are there hot tubs at Heri Heights Hotel Apartments, SureStay Collection by BW?

No, there isn't a spa tub at this hotel.

Does Heri Heights Hotel Apartments, SureStay Collection by BW have a restaurant with a breakfast menu?

Yes, Heri Heights Hotel Apartments, SureStay Collection by BW serves free breakfast at Palm Cafe.

Will Heri Heights Hotel Apartments, SureStay Collection by BW allow pets to stay for free?

No, pets and service animals aren't allowed at Heri Heights Hotel Apartments, SureStay Collection by BW.

Are there connecting rooms at Heri Heights Hotel Apartments, SureStay Collection by BW?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Heri Heights Hotel Apartments, SureStay Collection by BW?

The closest major airport to Heri Heights Hotel Apartments, SureStay Collection by BW is Nairobi (WIL-Wilson), which is 4 mi away (16 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.4 mi away (30-minute drive).

Are there rooms with balconies that I can book at Heri Heights Hotel Apartments, SureStay Collection by BW?

Yes, some guestrooms at this hotel offer either a balcony and a terrace where guests can enjoy garden views.

Heri Heights Hotel Apartments, SureStay Collection by BW Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 17 out of 54 reviews
Rating 8 - Good. 25 out of 54 reviews
Rating 6 - Okay. 11 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 0 out of 54 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Soumyadeep

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was an excellent stay. The apartments were big and well maintained.
Stayed 1 night in Aug 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed

Nice comfortable stay, quiet and safe
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to be. clean and friendly I love it
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Merquiades

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and safe. Housekeeper Joyce was very polite and helpful
Stayed 11 nights in Jul 2025
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccably clean hotel staffed by people who genuinely care. It's nestled among trees and provides a quiet respite from Nairobi. Safe hotel complete with gym, pool, and restaurant. No air conditioning, but it wasn't needed.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities, communication
Amazing. Home away from home.
Stayed 3 nights in Feb 2024
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would appreciate if they added a gym.
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

QUINETHA

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Just average service and stay, with little Management present in the time of need.
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Elly

Liked: Cleanliness, property conditions & facilities, communication
Amazing
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities

Friendly

We were welcomed with friendly helpful staff, the room and complex is spotless, we are enjoying our stay so much that we are extending thank you to Heri Heights and all the staff.
Stayed 4 nights in Feb 2025
Verified

8/10 Good

candace

Liked: Room comfort, communication

Good price Great size

This stay was one three-part stay. There were a few challenges with the rooms and with myself, as I traveled with a broken leg. However, the staff was very helpful. They assisted us in every way they could. I would stay here again.
Stayed 6 nights in Dec 2022
Verified

6/10 Okay

Mary

Liked: Staff & service, amenities
Been staying here for years and cleaning in the rooms has gone down. Found mold in bathroom and toilet holder was gross as had poop stain. Staircase was lose. Breakfast was limited and few healthy options
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Domenico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sono stato molto bene, la struttura è bene organizzata e gli appartamenti comodi e spaziosi. Buon ristorante, bella piscina e personale simpatico ed estremamente disponibile.
Stayed 3 nights in Apr 2025
Verified

6/10 Okay

Richard

Liked: Room comfort, communication

Could Be Better

Heri Heights is a nice place but the wi-fi is very poor, cleanliness not the best our first night was interrupted by a noise after complaining to the staff this was sorted and our 2nd night was a peaceful.
Stayed 2 nights in Nov 2021
Verified

10/10 Excellent

Elly

Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing place.. the rooms are huge.. I am definitely staying here again.
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

david

Liked: Cleanliness, room comfort, communication
Nice place
Stayed 4 nights in Feb 2021
Verified

6/10 Okay

Temwa

Quiet and Convinient

It was ok
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nairobi

The room is spacious and very clean, staff are very friendly and helpful.
Stayed 6 nights in Mar 2019
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
The staff are a gem here and keep this place shining. However, the management needs to pay attention to the maintenance and conveniences offered at similar types of properties to keep this place relevant and competitive. Services are lacking and accommodations just ok, nothing exemplary.
Stayed 2 nights in Aug 2018
Verified

6/10 Okay

Verified traveler

Disliked: Staff & service, property conditions & facilities
Heri Heights is relaxing, secure and quiet. The location is great for excursion and local travel. However, it falls short for apartment - hotel travelers needs for in house conveniences. The check in experience needs system and process improvement. Eve from the front office was exemplary in facilitating my accommodation despite these gaps. Accommodations are clean and spacious, however, in need of maintenance. The restaurant offerings are ok but there are plenty options nearby.
Stayed 1 night in Aug 2018
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COMFORTABLE CLEAN & RELAXING.

My stay at Heri Heights was very nice polite helpful staff makes it a more relaxed time spent. Although a taxi is required to venture out. I would recommend Heri Heights and am looking for another stay there some time later this year.
Stayed 5 nights in Feb 2018
Verified

8/10 Good

Karin

Liked: Cleanliness, staff & service, room comfort

Bra och bekvämt

Trevligt och bekvämt lägenhetsboende. Snabb incheckning, bra frukost och taxiservice på området. Lägenheterna är dock lite nedgångna och borde snart behöva en uppfräschning.
Stayed 1 night in Aug 2017
Verified

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heri Heights: Nairobi near town

Heri Heights is close to town, walking there or back through the university of Narobi residences area. The nearby Arboretum has attractive walking paths for a day break too. Cafe for breakfast and other meals means you seek outside options only when you want to. Kitchens are well enough equipped to allow you to self cater, and the hotel offers to shop for you at need. As a rule, meats are tastier but much smaller and tougher cuts than you may expect, and fruits and vegetables are varied and very good. Wireless internet is good and quick, though it can overload when the apartments are all full. Energy saving has upgraded some lighting to LED, with compact fluorescents in most standard bulb fittings. Wardrobe space is generous. Nairobi traffic is justly notorious. Especially at mornings and evenings, expect near gridlock and long travel times around town. You'll be able to get advice on how much time travel will need, if you need to arrive at a certain time.
Stayed 7 nights in Jun 2017
Verified

8/10 Good

duke

Liked: Cleanliness, staff & service, room comfort

Nice hotel to stay longer

security is well covered and equipment of kitchen is good enough. If mosquito and ant do not show up, it is much better.
Stayed 2 nights in Jun 2017
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was served luke warm and cold, would not eat at the hotel if I was to book again. Other than that every thing else was very good and I would stay there again.