Hotel is new but already shows a lot of signs of wear and tear. The restaurant area upstairs is a bit dodgy and the water quality in the room’s bathroom is really poor. Staff is so so, not very caring except the security personnel and drivers.
Great overall! Quick Airport shuttle service. Friendly staff.
Great location. This was a perfect home base while we did our activities in Nairobi. Staff was wonderful. Food was great. Rooms were great.
Everything as would be expected of a Sheraton. Convenient to the airport. Only thing I didn't like was that the power went off and on several times during the evening and night. All outages were very brief except one that was at least 30-45 minutes.
Staff met us at 4 am arrival and provided excellent service. Breakfast included in recommended as the breakfast bar is astounding, pool view of Nairobi national park. Even had a massage and facial! Great experience
This hotel feels way too nice to be ‘just’ an airport hotel. It’s beautiful, modern and so very convenient. 24 hour restaurant which was most welcome after a full 20 hours of flying and amazing staff (Phillip in the restaurant is amazingly kind, funny and warm). Thank you for an amazing first impression on Kenya!
Located 3 mi (4.8 km) from Gateway Mall, Four Points By Sheraton Nairobi Airport is within a 15-minute drive of The Nextgen Mall. This 4-star hotel has 172 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.
All 172 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms offer free toiletries and bathrobes. Other standard amenities include minibars, coffee makers, and free bottled water.
Guests of Four Points By Sheraton Nairobi Airport enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a health club, free WiFi in public areas, and conference space.
Hotel is new but already shows a lot of signs of wear and tear. The restaurant area upstairs is a bit dodgy and the water quality in the room’s bathroom is really poor. Staff is so so, not very caring except the security personnel and drivers.
Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
Great overall! Quick Airport shuttle service. Friendly staff.
Dear Guest Thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Four Points by Sheraton Nairobi Airport. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our arrival and departure process. Thank you for being a valued member and we hope to welcome you again whenever your travels bring you back to Nairobi.
Great location. This was a perfect home base while we did our activities in Nairobi. Staff was wonderful. Food was great. Rooms were great.
Dear Mary. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
Everything as would be expected of a Sheraton. Convenient to the airport. Only thing I didn't like was that the power went off and on several times during the evening and night. All outages were very brief except one that was at least 30-45 minutes.
Dear Guest . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. Our location is ideal for a guests who has an early flight to catch. Your review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,
Staff met us at 4 am arrival and provided excellent service. Breakfast included in recommended as the breakfast bar is astounding, pool view of Nairobi national park. Even had a massage and facial! Great experience
Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards
This hotel feels way too nice to be ‘just’ an airport hotel. It’s beautiful, modern and so very convenient. 24 hour restaurant which was most welcome after a full 20 hours of flying and amazing staff (Phillip in the restaurant is amazingly kind, funny and warm). Thank you for an amazing first impression on Kenya!
Dear Lisa Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel.
Dear Guest Thank you for choosing to stay at the Four Points by Sheraton Nairobi Airport and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nairobi.