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Recent guest reviews

Hotel is new but already shows a lot of signs of wear and tear. The restaurant area upstairs is a bit dodgy and the water quality in the room’s bathroom is really poor. Staff is so so, not very caring except the security personnel and drivers.

Great overall! Quick Airport shuttle service. Friendly staff.

Great location. This was a perfect home base while we did our activities in Nairobi. Staff was wonderful. Food was great. Rooms were great.

Everything as would be expected of a Sheraton. Convenient to the airport. Only thing I didn't like was that the power went off and on several times during the evening and night. All outages were very brief except one that was at least 30-45 minutes.

Staff met us at 4 am arrival and provided excellent service. Breakfast included in recommended as the breakfast bar is astounding, pool view of Nairobi national park. Even had a massage and facial! Great experience

This hotel feels way too nice to be ‘just’ an airport hotel. It’s beautiful, modern and so very convenient. 24 hour restaurant which was most welcome after a full 20 hours of flying and amazing staff (Phillip in the restaurant is amazingly kind, funny and warm). Thank you for an amazing first impression on Kenya!

9042/1044 Tower Avenue Nairobi Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located 3 mi (4.8 km) from Gateway Mall, Four Points By Sheraton Nairobi Airport is within a 15-minute drive of The Nextgen Mall. This 4-star hotel has 172 rooms and welcomes guests with 2 restaurants, a full-service spa, and an outdoor pool.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 172 air-conditioned accommodations feature a separate bedroom. Guests can expect free WiFi and 42-inch LED TVs with cable channels. Bathrooms offer free toiletries and bathrobes. Other standard amenities include minibars, coffee makers, and free bottled water.


Property features

Guests of Four Points By Sheraton Nairobi Airport enjoy a full-service spa, an outdoor pool, and a children's pool. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this spa hotel include a health club, free WiFi in public areas, and conference space.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Traditional Room, 2 Twin Beds

2 Twin Beds | Sleeps 2

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 3

Guest reviews for Four Points By Sheraton Nairobi Airport

Everyone (6) Family (2)
2
Business Business

Hotel is new but already shows a lot of signs of wear and tear. The restaurant area upstairs is a bit dodgy and the water quality in the room’s bathroom is really poor. Staff is so so, not very caring except the security personnel and drivers.

By , from Geneva, Switzerland on Mar 1, 2020

Review comment responded on Mar 2, 2020

Dear Guest Thank you for choosing to stay at the Four Points by Sheraton Nairobi Airport and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nairobi.

2
Everyone

By on Jan 8, 2020

Review comment responded on Jan 9, 2020

Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

4
Everyone

By on Oct 2, 2019

Review comment responded on Oct 3, 2019

Dear Guest. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

5
Family

Great overall! Quick Airport shuttle service. Friendly staff.

By on Sep 6, 2019

1
Everyone

By on Sep 5, 2019

Review comment responded on Sep 6, 2019

Dear Guest Thank you for taking the time to share your recent experience with us on the Guest Satisfaction Survey. Unfortunately, it was brought to my attention that we fell short of meeting your expectations when you arrived at the Four Points by Sheraton Nairobi Airport. In order to better uphold our commitment to deliver exceptional service to every guest, from arrival to departure, I have shared your feedback with the appropriate hotel team in order to improve our arrival and departure process. Thank you for being a valued member and we hope to welcome you again whenever your travels bring you back to Nairobi.

5
Family

Great location. This was a perfect home base while we did our activities in Nairobi. Staff was wonderful. Food was great. Rooms were great.

By , from Bloomington MN on Aug 5, 2019

Review comment responded on Aug 5, 2019

Dear Mary. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

5
Friends Business Business

Everything as would be expected of a Sheraton. Convenient to the airport. Only thing I didn't like was that the power went off and on several times during the evening and night. All outages were very brief except one that was at least 30-45 minutes.

By on May 5, 2019

Review comment responded on May 6, 2019

Dear Guest . We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

1
Everyone

By on Dec 4, 2018

Review comment responded on Dec 5, 2018

Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. Our location is ideal for a guests who has an early flight to catch. Your review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards,

5

professional, friendly, punctual, next to airport

Everyone

Staff met us at 4 am arrival and provided excellent service. Breakfast included in recommended as the breakfast bar is astounding, pool view of Nairobi national park. Even had a massage and facial! Great experience

By , from california usa on Apr 8, 2018

Review comment responded on Apr 9, 2018

Dear Guest, Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel. Thank you and kind regards

5

amazing airport hotel

Everyone

This hotel feels way too nice to be ‘just’ an airport hotel. It’s beautiful, modern and so very convenient. 24 hour restaurant which was most welcome after a full 20 hours of flying and amazing staff (Phillip in the restaurant is amazingly kind, funny and warm). Thank you for an amazing first impression on Kenya!

By , from new york on Mar 17, 2018

Review comment responded on Mar 19, 2018

Dear Lisa Greetings of the day!! Thank you very much for sharing your review of our property with the online world. We are delighted that you found our property beautiful, modern and comfortable not forgetting the professional members of staff. I will pass on the compliments to the team. Our location is ideal for a guests who has an early flight to catch. Your amazing review is very encouraging and help us to even strive harder to keep up the good work. We look forward to welcome you to our hotel.

Four Points By Sheraton Nairobi Airport

9042/1044 Tower Avenue, Nairobi, Nairobi 1939-00606
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