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Recent guest reviews

Optimal access to JKIA and a very nicely run and maintained hotel. Staff are lovely and food was very very good. Comfortable bed, nicely designed room. Shower does need an upgrade, but everything was very clean.

Nice and convenient hotel by the airport where staff where polite,I felt safe and had air conditioning and a restaurant.

Excellent hotel

Very good service. One of the receptionists was very helpful.

i loved that it was close to the airport, my room was sper clean. Breakfast top notch.

Very nice hotel!

Staff very helpful

Hotel is new but already shows a lot of signs of wear and tear. The restaurant area upstairs is a bit dodgy and the water quality in the room’s bathroom is really poor. Staff is so so, not very caring except the security personnel and drivers.

Great overall! Quick Airport shuttle service. Friendly staff.

Great location. This was a perfect home base while we did our activities in Nairobi. Staff was wonderful. Food was great. Rooms were great.

Everything as would be expected of a Sheraton. Convenient to the airport. Only thing I didn't like was that the power went off and on several times during the evening and night. All outages were very brief except one that was at least 30-45 minutes.

Staff met us at 4 am arrival and provided excellent service. Breakfast included in recommended as the breakfast bar is astounding, pool view of Nairobi national park. Even had a massage and facial! Great experience

This hotel feels way too nice to be ‘just’ an airport hotel. It’s beautiful, modern and so very convenient. 24 hour restaurant which was most welcome after a full 20 hours of flying and amazing staff (Phillip in the restaurant is amazingly kind, funny and warm). Thank you for an amazing first impression on Kenya!

9042/1044 Tower Avenue Nairobi Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Located in Embakasi, Four Points By Sheraton Nairobi Airport is within a 15-minute drive of Gateway Mall and The Nextgen Mall. This 4-star hotel has 172 rooms and welcomes guests with 2 restaurants, a full-service spa, and free in-room WiFi.


Dining

This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

42-inch LED TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer free toiletries and bathrobes. Minibars, coffee makers, and safes are also available.


Property features

Guests staying at Four Points By Sheraton Nairobi Airport enjoy access to a full-service spa, a gym, and a steam room. You can take advantage of free parking, along with a free airport shuttle (available 24 hours). Front-desk staff can answer questions 24/7, and assist with tours or tickets, securing valuables, and luggage storage. Other amenities at this spa hotel include free WiFi in public areas, conference space, and a business center.

Room options

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Traditional Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 2

Traditional Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 2

Suite, 2 Twin Beds, Non Smoking, Park View

2 Twin Beds | Sleeps 3

Guest reviews for Four Points By Sheraton Nairobi Airport

Everyone (12) Family (3)
5
Everyone

Optimal access to JKIA and a very nicely run and maintained hotel. Staff are lovely and food was very very good. Comfortable bed, nicely designed room. Shower does need an upgrade, but everything was very clean.

By on Dec 5, 2022

Review comment responded on Dec 5, 2022

Dear Tacy,On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

4
Everyone

Nice and convenient hotel by the airport where staff where polite,I felt safe and had air conditioning and a restaurant.

By on Nov 12, 2022

Review comment responded on Nov 14, 2022

Dear MeshonOn behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests.Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.Sincerely,Natasha MwangiRooms Division Manager

5
Business Business

Excellent hotel

By , from East Hampton on May 3, 2022

Review comment responded on May 3, 2022

Dear Anthony, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Natasha Mwangi Rooms Division Manager

5
Everyone

By on Mar 28, 2022

5
Everyone

Very good service. One of the receptionists was very helpful.

By on Jan 11, 2022

Review comment responded on Jan 12, 2022

Dear Betty On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely, Natasha Mwangi Rooms Division Manager

5
Everyone

By on Dec 24, 2021

5
Everyone

i loved that it was close to the airport, my room was sper clean. Breakfast top notch.

By on Nov 25, 2021

Review comment responded on Nov 26, 2021

Dear Elizabeth . On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

5
Family

Very nice hotel!

By on Nov 16, 2021

Review comment responded on Nov 16, 2021

Dear Molly, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Dear JANE ACHIENG, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Four Points by Sheraton Nairobi Airport. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Sincerely,

5
Friends

Staff very helpful

By on Oct 2, 2021

Review comment responded on Oct 2, 2021

Dear Roy. We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Four Points by Sheraton Nairobi Airport and we hope you choose to create more memories with us whenever your travels bring you back to Nairobi. We look forward to welcome you to our hotel. Thank you and kind regards

2
Business Business

Hotel is new but already shows a lot of signs of wear and tear. The restaurant area upstairs is a bit dodgy and the water quality in the room’s bathroom is really poor. Staff is so so, not very caring except the security personnel and drivers.

By , from Geneva, Switzerland on Mar 1, 2020

Review comment responded on Mar 2, 2020

Dear Guest Thank you for choosing to stay at the Four Points by Sheraton Nairobi Airport and providing your honest feedback . Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent guest issues from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Nairobi.

Four Points By Sheraton Nairobi Airport

9042/1044 Tower Avenue, Nairobi, Nairobi 1939-00606
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