Friendly and efficient staff. My home when I’m in Kenya.
Very nice hotel with very good staff. Food was delicious also. Didn’t venture outside much as Nairobi doesn’t seem like the safest place but hotel makes up for that!
Located in Nairobi Central, Fairmont The Norfolk is adjacent to University of Nairobi and within a mile (2 km) of other popular sights like Kenyatta International Convention Centre. This 170-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.
Enjoy dining at one of 2 onsite restaurants including Lord Delamere Terrace, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
At Fairmont The Norfolk, guests enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for KES 8000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with concierge services, securing valuables, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Friendly and efficient staff. My home when I’m in Kenya.
Very nice hotel with very good staff. Food was delicious also. Didn’t venture outside much as Nairobi doesn’t seem like the safest place but hotel makes up for that!
Dear Sir/Madam, Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction; especially the delicious food and the service from the team. The team will be delighted to note your comments. It is always a pleasure to note that our team have provide a wonderful service. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club
Dear Sir/Madam, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations and that you appreciated our friendly & efficient team and consider us your home when you are in Kenya. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club