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Fairmont The Norfolk

5.0 star property
Luxury hotel with 2 restaurants and a full-service spa

Choose dates to view prices

Photo gallery for Fairmont The Norfolk

Reception
1 bedroom, premium bedding, pillowtop beds, minibar
Bar (on property)
Lobby lounge
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Breakfast available
  • Housekeeping
  • Gym

Explore the area

Map
Harry Thuku Road, PO Box 58581, Nairobi, 00200
  • University of Nairobi
    ‪1 min walk‬
  • Kenyatta International Convention Centre
    ‪18 min walk‬
  • Sarit Centre
    ‪3 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

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Room options

View all photos for Junior Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Junior Suite, 1 King Bed

  • 850 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Suite, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Room, 1 Queen Bed

8.0 out of 10
Very good
(2 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Norfolk Signature Suite with King Bed

Norfolk Signature Suite with King Bed | 1 bedroom, premium bedding, pillowtop beds, minibar

Norfolk Signature Suite with King Bed

  • 850 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Queen Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Superior Suite, 1 Queen Bed

  • 797 sq ft
  • Sleeps 2
  • 1 Queen Bed

Family Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking (Courtyard)

10.0 out of 10
Exceptional
(3 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda)

Deluxe Room, 1 King Bed, Non Smoking (Veranda) | 1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Non Smoking (Veranda)

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, minibar

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, 2 Twin Beds

1 bedroom, premium bedding, pillowtop beds, minibar

Twin Room, 2 Twin Beds

  • 377 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Nairobi

Located in Nairobi Central, Fairmont The Norfolk is adjacent to University of Nairobi and within a mile (2 km) of other popular sights like Kenyatta International Convention Centre. This 170-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • University of Nairobi - 1 min walk - 0.0 miles
  • Kenyatta International Convention Centre - 18 min walk - 1.0 mile
  • Sarit Centre - 3 min drive - 1.9 miles
  • Yaya Centre - 5 min drive - 2.5 miles
  • United Nations Office at Nairobi - 8 min drive - 4.6 miles

Getting around

  • Syokimau Station - 24 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 27 min drive

Restaurants

  • ‪Lord Delamere Terrace - ‬1 min walk
  • ‪Mawimbi Seafood - ‬3 min walk
  • ‪Number 7 Cocktail Bar - ‬6 min walk
  • ‪Saapé - ‬7 min walk
  • ‪Sno Cream - ‬7 min walk

About this property

Fairmont The Norfolk

Luxury hotel with 2 restaurants and a full-service spa
At Fairmont The Norfolk, guests enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for KES 8000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, luggage storage, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect flat-screen TVs with satellite channels, along with free WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include minibars, coffee makers, and laptop-compatible safes. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Pembo has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, German, Greek, Swahili

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Jul 19 - Jul 20
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 4,500 for adults and KES 2,250 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lord Delamere Terrace
  • Tatu Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center (2,196 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1904
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Up to 2 kids 5 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately KES 4500 for adults and KES 2250 for children
  • Airport shuttle fee: KES 8000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses geothermal energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses geothermal energy.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Fairmont Norfolk
Fairmont Norfolk Hotel
Fairmont Norfolk Hotel Nairobi
Fairmont Norfolk Nairobi
Norfolk Fairmont
Fairmont Hotel Nairobi
Fairmont Hotel Norfolk
Fairmont The Norfolk Hotel Nairobi
Norfolk Hotel Nairobi
Norfolk Nairobi
Fairmont The Norfolk Hotel
Fairmont The Norfolk Nairobi
Fairmont The Norfolk Hotel Nairobi

Frequently asked questions

Are free cancellation options available at Fairmont The Norfolk?

Fairmont The Norfolk offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do close to Fairmont The Norfolk?

This hotel is situated in Nairobi Central, just steps from Kenya National Theatre, and within a 10-minute walk of City Market and Nairobi National Museum. You'll also find Uhuru Park and City Hall less than a mile away.

Will I be able to park at Fairmont The Norfolk?

Yes, valet parking and self parking are offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Fairmont The Norfolk?

Pembo is the hotel's spa and services include Swedish massages, deep-tissue massages, aromatherapy, and couples treatments.

Does Fairmont The Norfolk include a casino at the property?

No, Fairmont The Norfolk doesn't have a casino.

Will I find an indoor pool at Fairmont The Norfolk?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Fairmont The Norfolk a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Does Fairmont The Norfolk have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Fairmont The Norfolk feature a restaurant that includes a breakfast menu?

Yes, Fairmont The Norfolk has 2 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Fairmont The Norfolk allow pets to stay free of charge?

No, pets aren't allowed at Fairmont The Norfolk.

Are there connecting rooms at Fairmont The Norfolk?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How close is the airport from Fairmont The Norfolk?

The closest major airport to Fairmont The Norfolk is Nairobi (WIL-Wilson), which is 4 mi away (16 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 11.3 mi away (27-minute drive).

Are there rooms with balconies at Fairmont The Norfolk?

Yes, some guestrooms at this hotel offer either a furnished balcony or a terrace where guests can enjoy ocean or garden views.

Does Fairmont The Norfolk have a wedding venue?

There are wedding services available at Fairmont The Norfolk if that's in your vacation plans.

Fairmont The Norfolk Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 121 out of 182 reviews
Rating 8 - Good. 39 out of 182 reviews
Rating 6 - Okay. 13 out of 182 reviews
Rating 4 - Poor. 5 out of 182 reviews
Rating 2 - Terrible. 4 out of 182 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Hadrien

Excellent all round - especially the staff
Stayed 3 nights in Jan 2025

10/10 Excellent

enrique

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great! Breakfast is great property is beautiful
Stayed 1 night in Dec 2024

10/10 Excellent

Angela

Stayed 1 night in Dec 2024

10/10 Excellent

Adam

Stayed 2 nights in Nov 2024

10/10 Excellent

Aldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details.
Stayed 1 night in Sep 2024

2/10 Terrible

grace, irvine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
recently stayed for two nights at the Fairmont in Canyon, and while most of my stay was pleasant, I encountered an issue on the last day. The hotel provided a very small, single-use toothpaste, which wasn’t enough for the duration of my stay. As I was heading to a safari, I requested a few extra small toothpaste tubes to take with me, but the front desk was unhelpful and questioned why I needed more. They even mentioned that since I was checking out soon, they couldn’t provide any more, even though I still had a few hours left before check-out. Their attitude, including the manager’s, felt dismissive and discriminatory. I’m very disappointed to experience such poor service at a hotel of this caliber.
Stayed 2 nights in Sep 2024

10/10 Excellent

Aldo

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel in the middle of Nairobi. Superb, friendly staff, good food, skimpy drinks, and beautifully maintained British colonial furnishings and layout. A refreshing break from the sterile and cold environment of newer hotels. Just teriffic!
Stayed 2 nights in Sep 2024

2/10 Terrible

Paul

Business traveler
Disliked: Staff & service
Refused to reimburse for a cancellation one week in advance. Promised to follow-up and never did. Terrible service.
Stayed 5 nights in Sep 2024

10/10 Excellent

ELIZABETH

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Roy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and get staff
Stayed 1 night in Aug 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb Hotel

Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in downtown Nairobi.
Stayed 1 night in Jun 2024

10/10 Excellent

Fredrik

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Nairobi

Best hotel I Nairobi. Service and people are kind and service minded.
Stayed 2 nights in Jun 2024

10/10 Excellent

Beth

Stayed 3 nights in Jun 2024

10/10 Excellent

Marko

Stayed 5 nights in Apr 2024

10/10 Excellent

Ognjen

Stayed 2 nights in Feb 2024

10/10 Excellent

Jolene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rico

Stayed 4 nights in Dec 2023

10/10 Excellent

Marie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Stayed 3 nights in Dec 2023

6/10 Okay

Stephen, Vero Beach

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
Stayed 1 night in Oct 2023

10/10 Excellent

Carl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff great room and pool
Stayed 2 nights in Sep 2023

10/10 Excellent

Alicia, Chicago

Stayed 8 nights in Sep 2023

10/10 Excellent

Carol

Stayed 1 night in Aug 2023

10/10 Excellent

reid

Stayed 3 nights in Jul 2023

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