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Recent guest reviews

Friendly and efficient staff. My home when I’m in Kenya.

Very nice hotel with very good staff. Food was delicious also. Didn’t venture outside much as Nairobi doesn’t seem like the safest place but hotel makes up for that!

Harry Thuku Road Nairobi

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Fairmont The Norfolk places you within 2 miles (3 km) of popular sights like University of Nairobi and Uhuru Park. This 170-room, 5-star hotel has conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.


Dining

Enjoy dining at one of 2 onsite restaurants including Lord Delamere Terrace, which specializes in international cuisine. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:00 AM.


Rooms

All 170 rooms feature minibars, coffee makers, and free bottled water. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding and pillow menus ensure a restful night. Laptop-compatible safes, phones, and ironing boards are also available.


Property features

At Fairmont The Norfolk, guests enjoy a full-service spa, an outdoor pool, and a gym. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for KES 8000 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and a conference center.

Room options

Deluxe Twin Room, 2 Twin Beds, Non Smoking

2 Twin Beds | Sleeps 3

Deluxe Room, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Junior Suite, 1 Queen Bed, Non Smoking

1 Queen Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Fairmont The Norfolk

Everyone (1)
5
Business Business

Friendly and efficient staff. My home when I’m in Kenya.

By on Aug 25, 2019

Review comment responded on Aug 28, 2019

Dear Sir/Madam, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations and that you appreciated our friendly & efficient team and consider us your home when you are in Kenya. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

5
Everyone

Very nice hotel with very good staff. Food was delicious also. Didn’t venture outside much as Nairobi doesn’t seem like the safest place but hotel makes up for that!

By on Jan 10, 2019

Review comment responded on Jan 11, 2019

Dear Sir/Madam, Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction; especially the delicious food and the service from the team. The team will be delighted to note your comments. It is always a pleasure to note that our team have provide a wonderful service. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

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