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Very personalized service, with impeccable customer attention at all facilities. In the restaurant they take note of your orders propose as per previous orders. Staff (not only at the reception) call you by name. Security and security at facilities are taken quite seriously. I enjoyed my stay.
They say you dont remember what people did for you but how they made you feel....from the airport i felt like royalty coz Vincent treated me like one....as soon as we reached the hotel the staff at the door were so welcoming and helped me with everything.....to the front desk staff who checked on me daily during my stay i say thankyou especially Brenda and Mike being there 10 days i felt like i was home and thats coz they made me feel like it was....the food was off the hook, so much attention to detail put on it i loved it.... and to the guys at the Zing bar bravo...your service was amazing....Anthony Briane Charles ...kudos👏👏Thanks for an exceptional service and an amazing stay...would definitely recommend it to anyone .
Kudos to Samson who has just picked me up, in a Posche Cayenne. As if that was not enough, I have access to an in-car Wi-Fi, which I am using now to share with you all. When it comes to hospitality, SERVICE makes all the difference. My anticipation is high as I approach the hotel! Err Samson, where is that champagne? I think my tastebuds are ready...👋🏾👋🏾👊🏼
Kenya has had some of the best hospitality and service. We arranged airport pick up through the hotel and our wonderful driver Cyril was waiting right outside the exit doors. We loved the Porsche Cayenne pick up car! Secruity is tight everywhere ( which we appreciated ). Reception welcome was outstanding, they also were able to exchange US dollars at a good rate for us. Lorah checked us in, with Vincent serving us tea. Our room was huge, great space, large bathroom as well. The bar was open late and we were able to get food at 10pm. Great service and selection as well. Morning breakfast was great, we didn't take advantage of the made to order omelets. But they are offered. Had a 60 minute swedish massage at the spa and it was a dream. Aoi I believe her name was, was amazing. Overall, we were so happy we chose this hotel. We definitely recommend for those that prefer a modern luxury feel. We will definitely stay here again our next time in Nairobi!
Fantastic property! Loved every second of my stay here for a business trip to Nairobi in September 2019. Staff were more than helpful, the food was delicious and the rooms were very comfortable. I also visited the gym and spa area, which were very well equipped with up to date machines. The airport pick-up was flawless and the staff were able to put me at ease, being a first time traveller to Kenya.
From the point, I approached Dusit to host this event at their hotel, the team has been so helpful and forthcoming. Victoria, Scholar, Gabriel and most of all Eva Karanja who literally made the event happen The selection of bittings and beverage was finger licking The event ran so smoothly with a lot of help from the F&B team who were amazing and always eager to help. I definitely look forward to hosting another event at Dusit
Yesterday i flew back to South Africa from Kenya. Apart from the beautiful people what draws me back is this incredibly run hotel. My first experience was with the very professional, courteous driver who was amazing. Next it was the group of security and men standing outside upon my arrival who were so warm and welcoming who greeted me by name. Janet at reception checked me in and greeted me by name.Made sure I was all sorted and even assisted in getting someone to help me check up on the conference room I was going to be using. David from events made sure the setup was perfect and changed it twice till I was happy. And did it without any complaints. Grace took care of my delegates at tea and made sure we were ok. Eva, from events personally checked up on my event and made sure things ran smoothly. Everyone at the restaurant treated me like vip from the minute I walked in. It was just overwhelming to be made to feel so special. The Gm of the hotel personally came to welcome me. So you see, on my first visit to Kenya my company chose the best possible place to host our conference. Everything runs like clockwork. That whole personal experience can only come from awell informed and groomed team. I can't wait till I return to this magical place.
Without a doubt one of my favourite hotels. Warm welcome as you arrive at the Hotel, Great customer service, amazing people and very luxurious rooms. We thank you for the mesmerizing experience. Thank you. Keep up the great work.
Room: Striking shape and impeccable cleaned Reception: Check-in and Check-out customer oriented kindly carried out, Hotel facilities vividly outlined and explained Personnel: Overwhelming kind service, can be described as exemplarily Restaurant: Delicous food, incl local specialites as Telapia with Ugali
Wooow..am just amazed with how elegance combined with class and ambience in addition to this warm hospitality at Dusit..the GA dinner last week was just beyond my imagination and expectation..the dusit family is back in action and the staff are happy happy...on my way out I met with the Events Manager Eva, who exchanged my contacts and trust you me...I will surely be reaching out for my company's upcoming event..Big Up
University of Nairobi is within 2 miles (3 km) of Dusit D2 Nairobi while other popular attractions such as Yaya Centre are within 3 miles (5 km). This 101-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.
Enjoy a leisurely bite to eat at Soi Restaurant, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés. Start each morning off right with buffet breakfast served for a fee.
Dusit D2 Nairobi's 101 rooms provide refrigerators, minibars, and coffee makers. 40-inch LED TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds are dressed in down comforters and bathrooms offer hair dryers and free toiletries. Other amenities include free newspapers, free bottled water, and safes.
Built in 2014, the brand new Dusit D2 Nairobi features a full-service spa, an outdoor pool, and a 24-hour fitness center. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 40 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.