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Recent guest reviews

As the closest property to the KINairobi airport, this is an extraordinary hotel. While by Kenya standards it may seem to be a little pricey, it is absolutely worth the expense. From being greeted at arrivals to the return drop off, you are in for a high class experience of facility, staff, services, and food. We were thrilled!

we commend the excellent service extended by a person ncalled Judith in the restaurant for her exceptional service

Met and exceeded all expectations. Location is industrial and isolated on airport grounds. No walking possible.

We would like to see more flexibility in the check-in times. With flights coming and going at odd hours, we wanted to check-in early especially since we had to leave at 2am. Why should we have to pay $50 extra? We sat in the lobby and waited but were not very happy about it. Apart from that we liked the hotel.

My stay was great. The only down fall was that I had to pay extra money because I want to add an extra person to my room, change it from 1to 2 occupants. However if you change the occupants through Orbitz within your change and cancellation time there is no charge.

Very great staff and cleanliness.

This place was amazing, and I am so glad we decided to stay! We booked this hotel on both ends of our safari and the staff even remembered us! They took such good care of our needs and were so attentive! One morning they even called and asked if we needed breakfast! I will definitely choose this hotel again the next time I am in Nairobi. The concierge was most helpful in booking us adventures around Nairobi as well. A definite A .

All facilities were immaculate. The room was beautiful, bed comfortable, and the big TV was awesome! The staff were wonderful, especially in Kitchen 9 and the Aroma cafe. I’ll definitely stay here again.

Excellent

Incredibly convenient, great food, nice staff, facial at the spa was amazing. They couldn't find my reservation when I arrived and I had to insist that they figure something out and they did - they put me in an upgraded room on the Club Floor.

Close to airport (but quiet) and free shuttle service. very friendly staff

First Freight Lane Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located in Embakasi, Crowne Plaza Nairobi Airport, an IHG Hotel is within a 15-minute drive of Gateway Mall and The Nextgen Mall. This 5-star hotel has 144 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Minibars, coffee makers, and safes are other standard amenities.


Property features

Built in 2017, the brand new Crowne Plaza Nairobi Airport, an IHG Hotel offers an outdoor pool, a gym, and a sauna. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a business center.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Balcony

1 King Bed | Sleeps 2

Standard Room

1 Twin Bed | Sleeps 2

Junior Suite, 1 King Bed

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Nairobi Airport, an IHG Hotel

Everyone (17) Couples (4) Family (2)
5
Business Business

As the closest property to the KINairobi airport, this is an extraordinary hotel. While by Kenya standards it may seem to be a little pricey, it is absolutely worth the expense. From being greeted at arrivals to the return drop off, you are in for a high class experience of facility, staff, services, and food. We were thrilled!

By , from Colorado Springs on Mar 29, 2023

Review comment responded on Mar 30, 2023

Dear Jerry,Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.We look forward to serving you again soon.Sincerely,Barnabas WamotoGeneral Manager

5
Everyone

By on Jun 7, 2022

5
Everyone

By on May 19, 2022

5
Partner Couples

we commend the excellent service extended by a person ncalled Judith in the restaurant for her exceptional service

By on May 10, 2022

Review comment responded on May 17, 2022

Dear George,  Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.  We look forward to serving you again soon.  Sincerely, Barnabas Wamoto General Manager

5
Family Friends

Met and exceeded all expectations. Location is industrial and isolated on airport grounds. No walking possible.

By on May 2, 2022

Review comment responded on May 17, 2022

Dear James,  Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us.  We look forward to serving you again soon.  Sincerely, Barnabas Wamoto General Manager

5
Everyone

By on Apr 21, 2022

5
Everyone

By , from San Jose on Apr 12, 2022

4
Partner Couples Friends Business Business

We would like to see more flexibility in the check-in times. With flights coming and going at odd hours, we wanted to check-in early especially since we had to leave at 2am. Why should we have to pay $50 extra? We sat in the lobby and waited but were not very happy about it. Apart from that we liked the hotel.

By on Mar 31, 2022

Review comment responded on Apr 6, 2022

Dear William,  Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We have noted your concern and would highly recommend that on your next stay to prebook from previous night to guarantee early arrival as our check in time is 12 noon.  We look forward to serving you again soon.  Sincerely,  Barnabas Wamoto General Manager

4
Partner Couples

My stay was great. The only down fall was that I had to pay extra money because I want to add an extra person to my room, change it from 1to 2 occupants. However if you change the occupants through Orbitz within your change and cancellation time there is no charge.

By on Mar 18, 2022

Review comment responded on Mar 24, 2022

Dear Jasmine,  Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We have noted your concern and do apologize for the inconvenience caused, kindly note the extra charge was catering for breakfast for the additional person if the booking was on room only then there will be no extra charge.  We look forward to serving you again soon.  Sincerely,  Barnabas Wamoto General Manager

5
Friends

Very great staff and cleanliness.

By on Dec 2, 2021

Review comment responded on Dec 2, 2021

Dear Ruth, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

Crowne Plaza Nairobi Airport, an IHG Hotel

First Freight Lane, Nairobi,
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