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Recent guest reviews

Very great staff and cleanliness.

This place was amazing, and I am so glad we decided to stay! We booked this hotel on both ends of our safari and the staff even remembered us! They took such good care of our needs and were so attentive! One morning they even called and asked if we needed breakfast! I will definitely choose this hotel again the next time I am in Nairobi. The concierge was most helpful in booking us adventures around Nairobi as well. A definite A .

All facilities were immaculate. The room was beautiful, bed comfortable, and the big TV was awesome! The staff were wonderful, especially in Kitchen 9 and the Aroma cafe. I’ll definitely stay here again.

Excellent

Incredibly convenient, great food, nice staff, facial at the spa was amazing. They couldn't find my reservation when I arrived and I had to insist that they figure something out and they did - they put me in an upgraded room on the Club Floor.

Close to airport (but quiet) and free shuttle service. very friendly staff

The hotel was very slow at check in and a the bellman never came to bring our bags down for the airport shuttle. Beautiful newer property. Food and service at roof top pool and bar was excellent.

Guaranteed late check in room given away due to overbooking. What was supposed to be a nice 7 hour rest following a long series of flights from US turned very frustrating. Finally given room at 2:30 am and was only able to freshen up to leave at 4:00 am to catch connecting flight to Ethiopia. Room booked one month in advance and was given away.

We had a very comfortable stay. The hotel is very beautiful and so convenient to the airport. The staff at check in was exceptionally helpful. Overall a very good experience. Thank you.

Excellent hotel if you are in transit through NBO. Highly recommend!

The hotel is new and with great facilities comparable to the best hotels worldwide. Being close to the airport and having a free shuttle makes for the perfect hotel for a layover in Nairobi.

Beautiful hotel, great service, and best of all 4 minutes from the airport. No Nairobi traffic. Highly recommend.

First Freight Lane Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Crowne Plaza Nairobi Airport, an IHG Hotel is located within a 15-minute drive of Gateway Mall and The Nextgen Mall. This 5-star hotel has 144 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All of Crowne Plaza Nairobi Airport, an IHG Hotel's 144 soundproofed rooms provide minibars, coffee makers, and free bottled water. 48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes, phones, and desks are also available.


Property features

Built in 2017, the brand new Crowne Plaza Nairobi Airport, an IHG Hotel offers an outdoor pool, a gym, and a sauna. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a rooftop terrace, free WiFi in public areas, and a business center.

Room options

Standard Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, Balcony (Savanna View)

1 King Bed | Sleeps 2

Standard Room

2 Twin Beds | Sleeps 2

Junior Suite, 1 King Bed (Savanna View)

1 King Bed | Sleeps 2

Guest reviews for Crowne Plaza Nairobi Airport, an IHG Hotel

Everyone (13) Couples (1) Family (1)
5
Friends

Very great staff and cleanliness.

By on Dec 2, 2021

Review comment responded on Dec 2, 2021

Dear Ruth, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

5
Friends

This place was amazing, and I am so glad we decided to stay! We booked this hotel on both ends of our safari and the staff even remembered us! They took such good care of our needs and were so attentive! One morning they even called and asked if we needed breakfast! I will definitely choose this hotel again the next time I am in Nairobi. The concierge was most helpful in booking us adventures around Nairobi as well. A definite A .

By on Sep 28, 2021

Review comment responded on Sep 29, 2021

Dear Jill, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

5
Partner Couples

All facilities were immaculate. The room was beautiful, bed comfortable, and the big TV was awesome! The staff were wonderful, especially in Kitchen 9 and the Aroma cafe. I’ll definitely stay here again.

By on Aug 2, 2021

Review comment responded on Aug 3, 2021

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

5
Everyone

Excellent

By on May 10, 2021

Review comment responded on May 11, 2021

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

1
Everyone

By on Mar 27, 2021

Review comment responded on Apr 8, 2021

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback. We have noticed you have rated us 1, we kindly request how you think we would have made your experience better. We certainly hope you could give us another chance to make your experience with us better. Looking forward to hearing from you on the same. Sincerely, Barnabas Wamoto General Manager

4
Everyone

By on Dec 26, 2020

Review comment responded on Jan 4, 2021

Dear Walter, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

2
Everyone

By on Feb 28, 2020

Review comment responded on Mar 2, 2020

Dear Uniflowers Plants, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. Is there anything that would make your next stay with us better? We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

2
Everyone

By on Feb 26, 2020

Review comment responded on Feb 27, 2020

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback. Is there anything that would make your next stay with us more memorable? We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

4
Everyone

Incredibly convenient, great food, nice staff, facial at the spa was amazing. They couldn't find my reservation when I arrived and I had to insist that they figure something out and they did - they put me in an upgraded room on the Club Floor.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. Your feedback has been noted with a lot of concern and please rest assured that a corrective action has already been taken. Please know that your feedback is extremely valuable to us. We are glad to know that your stay was delightful and look forward to hosting you again should travel bring you back this way. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

5
Everyone

By on Aug 4, 2019

Review comment responded on Aug 9, 2019

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. At Crowne Plaza Nairobi Airport we focus on ensuring that our guests are provided with top notch services and high-quality amenities, to ensure that the leave the hotel with a smile and a memory to share on. We are all about creating unique experiences for our guests every time they visit our property and we are overjoyed to know that we were able to do the same during your stay. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. With Kind Regards Barnabas Wamoto General Manager

Crowne Plaza Nairobi Airport, an IHG Hotel

First Freight Lane, Nairobi,
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