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Recent guest reviews

Incredibly convenient, great food, nice staff, facial at the spa was amazing. They couldn't find my reservation when I arrived and I had to insist that they figure something out and they did - they put me in an upgraded room on the Club Floor.

Close to airport (but quiet) and free shuttle service. very friendly staff

The hotel was very slow at check in and a the bellman never came to bring our bags down for the airport shuttle. Beautiful newer property. Food and service at roof top pool and bar was excellent.

Guaranteed late check in room given away due to overbooking. What was supposed to be a nice 7 hour rest following a long series of flights from US turned very frustrating. Finally given room at 2:30 am and was only able to freshen up to leave at 4:00 am to catch connecting flight to Ethiopia. Room booked one month in advance and was given away.

We had a very comfortable stay. The hotel is very beautiful and so convenient to the airport. The staff at check in was exceptionally helpful. Overall a very good experience. Thank you.

Excellent hotel if you are in transit through NBO. Highly recommend!

The hotel is new and with great facilities comparable to the best hotels worldwide. Being close to the airport and having a free shuttle makes for the perfect hotel for a layover in Nairobi.

Beautiful hotel, great service, and best of all 4 minutes from the airport. No Nairobi traffic. Highly recommend.

First Freight Lane Nairobi

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Free airport shuttle

Located 3 mi (4.8 km) from Gateway Mall, Crowne Plaza Nairobi Airport is within a 15-minute drive of The Nextgen Mall. This 5-star hotel has 144 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

In addition to a restaurant that serves breakfast, brunch, lunch, and dinner, there's also a lobby lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 144 rooms feature minibars, coffee makers, and free bottled water. 48-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes and desks are other standard amenities.


Property features

Built in 2017, the brand new Crowne Plaza Nairobi Airport offers an outdoor pool, a fitness center, and a rooftop terrace. There's free parking, as well as a free airport shuttle (available 24 hours). The front desk has multilingual staff on hand 24/7 to help with tours or tickets, securing valuables, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, a business center, and a computer station.

Room options

Superior Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking, View (Savanna View)

1 King Bed | Sleeps 3

Superior Room

2 Twin Beds | Sleeps 3

Deluxe Room, 1 King Bed, Non Smoking

1 King Bed | Sleeps 3

Guest reviews for Crowne Plaza Nairobi Airport

Everyone (10) Family (1)
2
Everyone

By on Feb 28, 2020

Review comment responded on Mar 2, 2020

Dear Uniflowers Plants, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant experience with us. Is there anything that would make your next stay with us better? We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

2
Everyone

By on Feb 26, 2020

Review comment responded on Feb 27, 2020

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback. Is there anything that would make your next stay with us more memorable? We look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

4
Everyone

Incredibly convenient, great food, nice staff, facial at the spa was amazing. They couldn't find my reservation when I arrived and I had to insist that they figure something out and they did - they put me in an upgraded room on the Club Floor.

By on Oct 14, 2019

Review comment responded on Oct 14, 2019

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. Your feedback has been noted with a lot of concern and please rest assured that a corrective action has already been taken. Please know that your feedback is extremely valuable to us. We are glad to know that your stay was delightful and look forward to hosting you again should travel bring you back this way. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. Sincerely, Barnabas Wamoto General Manager

5
Everyone

By on Aug 4, 2019

Review comment responded on Aug 9, 2019

Dear Guest, Thank you so much for taking the time out to providing us with your valuable feedback and I am delighted to learn that you had a pleasant stay with us. At Crowne Plaza Nairobi Airport we focus on ensuring that our guests are provided with top notch services and high-quality amenities, to ensure that the leave the hotel with a smile and a memory to share on. We are all about creating unique experiences for our guests every time they visit our property and we are overjoyed to know that we were able to do the same during your stay. Once again thank you so much for choosing to stay with us at Crowne Plaza Nairobi Airport as your one-stop destination, we look forward to serving you again soon. With Kind Regards Barnabas Wamoto General Manager

5
Family Business Business

Close to airport (but quiet) and free shuttle service. very friendly staff

By on Jul 29, 2019

Review comment responded on Aug 1, 2019

Dear Guest, Thank you for taking the time to tell us about your experience at Crowne Plaza Nairobi Airport. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza Nairobi Airport. Sincerely, Barnabas Wamoto General Manager

4
Everyone

The hotel was very slow at check in and a the bellman never came to bring our bags down for the airport shuttle. Beautiful newer property. Food and service at roof top pool and bar was excellent.

By on Dec 30, 2018

1

nice hotel but room given away.

Everyone

Guaranteed late check in room given away due to overbooking. What was supposed to be a nice 7 hour rest following a long series of flights from US turned very frustrating. Finally given room at 2:30 am and was only able to freshen up to leave at 4:00 am to catch connecting flight to Ethiopia. Room booked one month in advance and was given away.

By , from Arizona on Aug 17, 2017

5

very nice and comfortable.

Everyone

We had a very comfortable stay. The hotel is very beautiful and so convenient to the airport. The staff at check in was exceptionally helpful. Overall a very good experience. Thank you.

By , from USA on Jul 20, 2017

5
Everyone

Excellent hotel if you are in transit through NBO. Highly recommend!

By on Jul 17, 2017

5

great hotel close to international airport

Everyone

The hotel is new and with great facilities comparable to the best hotels worldwide. Being close to the airport and having a free shuttle makes for the perfect hotel for a layover in Nairobi.

By on Jul 4, 2017

Crowne Plaza Nairobi Airport

First Freight Lane, Nairobi,
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