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Cloud Hotel & Suites

4.0 star property

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Photo gallery for Cloud Hotel & Suites

Breakfast, lunch and dinner served
Bar (on property)
Premium bedding, in-room safe, desk, soundproofing
Indoor pool, outdoor pool, free cabanas, pool umbrellas
Fitness facility

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Corner of 4th Parklands and Masari Road, Nairobi, 00100
  • Place, Diamond Plaza II
    ‪1 min walk‬
  • Place, The Aga Khan University Hospital
    ‪10 min walk‬
  • Place, Aga Khan University Nairobi
    ‪15 min walk‬
  • Airport, Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪23 min drive‬

Room options

View all photos for Executive Room

Executive Room | Premium bedding, in-room safe, desk, soundproofing

Executive Room

8.0 out of 10
Very good
(1 review)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double or Twin Room

Standard Double or Twin Room | Premium bedding, in-room safe, desk, soundproofing

Standard Double or Twin Room

9.6 out of 10
Exceptional
(10 reviews)
  • City view
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Suite

Suite | Premium bedding, in-room safe, desk, soundproofing

Suite

10.0 out of 10
Exceptional
(1 review)
  • Canal view
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

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$47 nightly
The price is $56
Jun 24 - Jun 25
Total with taxes and fees
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About the neighborhood

Nairobi

Located in Parklands, Cloud Hotel & Suites is adjacent to Diamond Plaza II and a short stroll from Aga Khan University Nairobi. This 4-star hotel has 39 rooms and welcomes guests with a restaurant, an outdoor pool, and an indoor pool. Located centrally in Nairobi, it's connected to a shopping center and also close to Kenyatta International Convention Centre and The Aga Khan University Hospital.

What's nearby

  • Diamond Plaza II - 1 min walk - 0.1 miles
  • The Aga Khan University Hospital - 10 min walk - 0.6 miles
  • Aga Khan University Nairobi - 15 min walk - 0.8 miles
  • Nairobi National Museum - 4 min drive - 1.6 miles
  • University of Nairobi - 4 min drive - 1.6 miles

Getting around

  • Syokimau Station - 33 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 35 min drive

Restaurants

  • ‪Java House - Aga Khan University Hospital - ‬11 min walk
  • ‪Parklands 2nd Avenue - ‬8 min walk
  • ‪Red Ginger - ‬7 min walk
  • ‪Gita Foods - ‬9 min walk
  • ‪Maru Bhajias - ‬2 min walk

About this property

Cloud Hotel & Suites

Guests of Cloud Hotel & Suites have access to an indoor pool, an outdoor pool, and a sauna. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one way. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and dry cleaning/laundry. Additional amenities include free WiFi in public areas, a hot tub, and a 24-hour business center.
Guests can expect 32-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include iPod docks, refrigerators, and coffee makers.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

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The Concord Hotel And Suites
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  • Hot tub
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8.2 out of 10, Very Good, 250 reviews
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The price is $99
Jun 17 - Jun 18
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 9 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Free pool cabanas
  • Pool umbrellas

Spa

  • Aromatherapy
  • Deep-tissue massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (47 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (47 inches high)

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 9 per person
  • Airport shuttle fee: USD 30 per vehicle (one way)
  • Rollaway bed fee: USD 20.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
  • Check-in: noon—-midnight
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.

Property is also known as

Cloud Hotel Nairobi
Cloud Nairobi
Cloud Hotel & Suites Hotel
Cloud Hotel & Suites Nairobi
Cloud Hotel & Suites Hotel Nairobi

Frequently asked questions

Are free cancellation options available at Cloud Hotel & Suites?

Cloud Hotel & Suites offers free cancellation on some room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Cloud Hotel & Suites?

As of Jun 16, 2026, prices found for a 1-night stay for 2 adults at Cloud Hotel & Suites on Jul 3, 2026 start from $55, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around Cloud Hotel & Suites?

This hotel is situated in Parklands, just steps from Diamond Plaza II. You'll also find Westgate Shopping Mall and Sarit Centre within a short drive.

Will I be able to park at Cloud Hotel & Suites?

Yes, self parking is offered for free at the hotel.

Is a spa located at Cloud Hotel & Suites?

Spa services at the hotel include deep-tissue massages and aromatherapy.

Does Cloud Hotel & Suites have a casino?

No, Cloud Hotel & Suites doesn't have a casino.

Will I find an indoor pool at Cloud Hotel & Suites?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub.

Is Cloud Hotel & Suites good for couples?

There are many amenities for couples at this hotel, including an al fresco restaurant and an outdoor pool plus some guestrooms feature a sauna.

Does Cloud Hotel & Suites have a hot tub?

No, but this hotel does have a steam room.

Does Cloud Hotel & Suites have a restaurant with a breakfast menu?

Yes, Cloud Hotel & Suites serves buffet breakfast each morning for a surcharge from its restaurant.

Will Cloud Hotel & Suites allow pets to stay free of charge?

No, pets and service animals aren't allowed at Cloud Hotel & Suites.

Does Cloud Hotel & Suites have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Cloud Hotel & Suites?

The closest major airport to Cloud Hotel & Suites is Nairobi (WIL-Wilson), which is 5.1 mi away (22 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 12.5 mi away (35-minute drive).

Can I book a room with a balcony at Cloud Hotel & Suites?

No, you won't find guestrooms with balconies at Cloud Hotel & Suites.

Does Cloud Hotel & Suites have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Cloud Hotel & Suites.

Cloud Hotel & Suites Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 37 out of 115 reviews
Rating 8 - Good. 39 out of 115 reviews
Rating 6 - Okay. 13 out of 115 reviews
Rating 4 - Poor. 13 out of 115 reviews
Rating 2 - Terrible. 13 out of 115 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless Staff V courteous Bed was comfortable Water was lovely & hot
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Darin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice views from the roof top restaurant and bar and I thought it was a good value .
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Esther

Liked: Cleanliness, amenities, property conditions & facilities
Staff did seem very self courteous and the breakfast was ridiculously priced.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and excellent
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet rooms, perfect shower water temperature, very clean, friendly staff, restaurant food and breakfast buffet are very delicious, very comfortable and clean beds, and cold A/C. 🌟🌟🌟🌟🌟
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying here , everything is within reach , the views from the restaurant is also amazing
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've lodged at Cloud on multiple occasions, each time my expectations were met. Clean rooms, comfortable beds, a nice and delicious breakfast buffet, and a restaurant that serves excellent room service.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

YOUSIF

Liked: Amenities
Very nice location, in the middle of everything, supermarket and restaurants are walking distance,. the staff at the hotel was so friendly and polite. For sure will be back to the same hotel but bigger room.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2025
Verified

8/10 Good

Mick

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Jan 2026
Verified

8/10 Good

stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay, Customer service is excellent
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice time and the staff were friendly.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Arifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Claudina

Staff very professional and kind.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Adeniran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, room comfort

Nice room in a great location

I recommend this hotel as great value for money, with a nice restaurant, situated above a shopping center which makes everything so easy. The rooms are simple, comfortable, and clean. Staff is friendly and responsive. The only drawback is the noise from adjacent function hall that happens a couple of nights a week.
Stayed 1 night in Jul 2025
Verified

8/10 Good

Epiphane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is good. The staffs are very nice
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌟🌟🌟🌟🌟
Stayed 1 night in Sep 2025
Verified

8/10 Good

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were polite and courteous. Any issues were handled very promptly. The breakfast buffet was delicious. The two i ordered food from the restaurant it was absolutely delicious. I would definitely recommend Cloud Hotel & Suites
Stayed 3 nights in Aug 2024
Verified

8/10 Good

Sadrudin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, price and facilities. Did not like too many stairs and steep ramp going to the dinning area
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel were political and welcoming
Stayed 1 night in Sep 2024
Verified

6/10 Okay

Phabeeo

Liked: Staff & service
Disliked: Property conditions & facilities
Personally, the place was bit hard to be found. The room is very old and need some updates. Staff were very good and professional.
Stayed 1 night in Jun 2024
Verified

4/10 Poor

Cassandra

Disliked: Staff & service, property conditions & facilities
I would not stay there again at that price
Stayed 1 night in Nov 2023
Verified

8/10 Good

Sarah

Liked: Cleanliness, staff & service, room comfort

Great Value for Money, but can be Noisy

The hotel is great value for money in Nairobi. Hotels.com gets the best prices. The hotel sits within the Diamond Plaza Mall, so amazing access to restaurants, coffee, amenities, etc. The staff is responsive; the food is good. However, both the hotel and the mall are old and worn. The pool doesn't look clean and the sauna looks decripit. (I didn't use it). Plus there are often weddings which blare music way into the wee hours of the morning.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking was full so we had to park in the food courts parking lot. It was fine but not ideal to leave our car with some bags.
Stayed 1 night in Oct 2024

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