Good stay and friendly staff
We booked our room with Orbitz with breakfast included in the rate. Arrived around 10:30 PM after a long flight and were told that breakfast was extra. Due to time zone differences, we were unable to have Orbitz correct the situation with the hotel. The hotel charged us $32 for a mediocre cold breakfast buffet for two. When we got home, Orbitz confirmed that our room rate should have included breakfast.
FORGOT TO VISA CARD WITH CUSTOMER SERVICE STAFF IN A RUSH TO AIRPORT FOR DOMESTIC TRAVEL IN ERROR. MANAGEMENT CONDUCTED ME IMMDIATELY, SAVEGUARDED THE CARD UNTIL MY SECOND CHECK-IN AGAIN AT END DECEMBER. STAFF WAS PROFESSIONAL, FRIENDLY AND CONTIOUS.
Located in Nairobi West, Boma Inn Nairobi is 0.8 mi (1.3 km) from Nairobi National Park and within a 10-minute drive of other popular attractions like Kenyatta International Convention Centre. This 58-room, 3.5-star hotel has a restaurant, a full-service spa, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with 24-hour room service, or get a pick-me-up at the coffee shop/cafe. Start each morning with buffet breakfast, available for a fee from 7:00 AM to 10:00 AM.
Guests can expect free WiFi and 32-inch LED TVs with digital channels. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Coffee makers, safes, and phones are also available.
Guests staying at Boma Inn Nairobi enjoy access to a full-service spa, a gym, and a sauna. There's free parking, and an airport shuttle (available 24 hours) for USD 25 per person one way. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this spa hotel include free WiFi in public areas, a conference center, and a business center.
Good stay and friendly staff
We booked our room with Orbitz with breakfast included in the rate. Arrived around 10:30 PM after a long flight and were told that breakfast was extra. Due to time zone differences, we were unable to have Orbitz correct the situation with the hotel. The hotel charged us $32 for a mediocre cold breakfast buffet for two. When we got home, Orbitz confirmed that our room rate should have included breakfast.
Dear Annette Thank you very much for taking the time to tell us about your experience during your last stay at Boma Inn Nairobi. I sincerely apologize for not meeting your expectations. At Boma Inn Nairobi, we strive to provide a superior service experience for every customer; therefore we regret your displeasure. I have shared your comments with the Management for action. Please rest assured that we are taking the appropriate measures to make better our services for your comfort. We appreciate you bringing this to our attention and it is our hope that you will give us the opportunity to better serve you in the near future.Thank you Warm Regards
FORGOT TO VISA CARD WITH CUSTOMER SERVICE STAFF IN A RUSH TO AIRPORT FOR DOMESTIC TRAVEL IN ERROR. MANAGEMENT CONDUCTED ME IMMDIATELY, SAVEGUARDED THE CARD UNTIL MY SECOND CHECK-IN AGAIN AT END DECEMBER. STAFF WAS PROFESSIONAL, FRIENDLY AND CONTIOUS.
Dear Eric Thank you for your positive feedback about our Hotel and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.Take care! Warm Regards
Dear Evelyn,Thank you for such a wonderful review,we appreciate your feedback and gland you had a memorable stay with us.Looking forward to hosting you back in the near futureBest Regards,Yasmine Eid Maalouf - General