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Best Western Nairobi Upper Hill

3.5 star property
Colonial hotel with 4 restaurants and a fitness center
VIP Access

Choose dates to view prices

Photo gallery for Best Western Nairobi Upper Hill

Enjoy a self-service breakfast with a variety of pastries, bread, and beverages.
Stroll through our serene courtyard, surrounded by lush greenery and a glass-enclosed conservatory.
Welcome to the reception area, featuring a curved reception desk with a black countertop and beige base, surrounded by pendant lights and large windows.
Stroll through the serene garden, lined with lush greenery and a majestic palm tree, to the entrance of this stylish building.
Stroll through the serene courtyard, surrounded by lush greenery and modern architecture.

Popular amenities

  • Gym
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Explore the area

Map
2nd Ngong Avenue, Nairobi
  • Uhuru Park
    ‪8 min walk‬
  • Nairobi Hospital
    ‪8 min walk‬
  • Kenyatta International Convention Centre
    ‪20 min walk‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room

1 bedroom, in-room safe, desk, free WiFi

Cozy Room

  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking, Connecting Rooms

Family Room, Multiple Beds, Non Smoking, Connecting Rooms | 1 bedroom, in-room safe, desk, free WiFi

Family Room, Multiple Beds, Non Smoking, Connecting Rooms

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

1 bedroom, in-room safe, desk, free WiFi

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Nairobi

Located in Kilimani, Best Western Nairobi Upper Hill is a leisurely stroll from sights such as Nairobi Hospital and Uhuru Park. This 84-room, 3.5-star hotel welcomes guests with 4 restaurants, free in-room WiFi, and free self parking.

What's nearby

  • Uhuru Park - 8 min walk - 0.5 miles
  • Nairobi Hospital - 8 min walk - 0.5 miles
  • Kenyatta International Convention Centre - 20 min walk - 1.1 miles
  • University of Nairobi - 2 min drive - 0.9 miles
  • Yaya Centre - 4 min drive - 1.9 miles

Getting around

  • Syokimau Station - 22 min drive
  • Nairobi (WIL-Wilson) - 11 min drive

Restaurants

  • ‪Art Caffe - Britam Tower - ‬11 min walk
  • ‪Java KMA - ‬8 min walk
  • ‪Java Upper Hill - ‬9 min walk
  • ‪BBQ Central - ‬14 min walk
  • ‪The Daily Café & Bistro - ‬13 min walk

About this property

Best Western Nairobi Upper Hill

Colonial hotel with 4 restaurants and a fitness center
At Best Western Nairobi Upper Hill, guests have access to a gym, free WiFi in public areas, and meeting rooms. There's free parking, and a shuttle from the airport to the hotel (available 24 hours) for USD 25 per vehicle. The front desk is staffed 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include a conference center, a 24-hour business center, and express check-out.
Guests can enjoy free WiFi and TVs. Coffee makers, ceiling fans, and safes are also available.
Recreational amenities at the hotel include a fitness center.

Languages

English, French, Swahili

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 15 for adults and USD 8 to 12 for children
  • 4 restaurants
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (624 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom

More

  • Banquet hall
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Room service

More

  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 10 to 15 for adults, and USD 8 to 12 for children
  • Airport shuttle fee: USD 25 per vehicle (maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: noon
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Country Lodge Nairobi
Country Nairobi
Town Lodge Upper Hill Nairobi Hotel
Town Lodge Upper Hill Hotel
Town Lodge Upper Hill Nairobi
Town Lodge Upper Hill
Country Hotel Nairobi

Frequently asked questions

What is there to do within easy reach of Best Western Nairobi Upper Hill?

This hotel is situated in Kilimani within a short 11-minute walk of Uhuru Park and also 12 minutes on foot from Kenya Railway Golf Club. You'll also find Nairobi Gallery and Nairobi Railway Museum less than a mile away.

Will I be able to park at Best Western Nairobi Upper Hill?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Best Western Nairobi Upper Hill include a casino at the property?

No, Best Western Nairobi Upper Hill doesn't have a casino.

Is there an indoor pool at Best Western Nairobi Upper Hill?

No, there is no indoor pool at this hotel.

Is Best Western Nairobi Upper Hill a good place to stay for couples?

Couples staying at this hotel will appreciate amenities like 4 restaurants and concierge services plus some guestrooms include garden views.

Are there hot tubs at Best Western Nairobi Upper Hill?

No, this hotel doesn't have a spa tub.

Does Best Western Nairobi Upper Hill have a restaurant with a breakfast menu?

Yes, Best Western Nairobi Upper Hill has 4 restaurants, and serves continental breakfast each morning for a surcharge.

Will Best Western Nairobi Upper Hill allow pets to stay free of charge?

No, pets and service animals aren't allowed at Best Western Nairobi Upper Hill.

Does Best Western Nairobi Upper Hill have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Best Western Nairobi Upper Hill?

The closest major airport to Best Western Nairobi Upper Hill is Nairobi (WIL-Wilson), which is 3.3 mi away (11 minutes by car). Another top airport is Jomo Kenyatta Intl. Airport (NBO), which is located 10.6 mi away (25-minute drive).

Can I book a room with a balcony at Best Western Nairobi Upper Hill?

No, at Best Western Nairobi Upper Hill, there aren't any guestrooms that list a balcony.

Best Western Nairobi Upper Hill Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 135 out of 207 reviews
Rating 8 - Good. 60 out of 207 reviews
Rating 6 - Okay. 9 out of 207 reviews
Rating 4 - Poor. 1 out of 207 reviews
Rating 2 - Terrible. 2 out of 207 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

FUKANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Soham

Stayed 2 nights in Mar 2025

8/10 Good

Idowu

Liked: Cleanliness
Good
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great as always

Always super friendly, nice and helpful staff.
Stayed 9 nights in Feb 2025

10/10 Excellent

ellyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and welcoming. It is a part of a high end hotel and share a large pool, beautiful grounds, and an outdoor bar and bar menu. Very safe neighborhood, walking during the day, and a very pleasant place to hang out in the evening.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 15 nights in Jan 2025

10/10 Excellent

Jan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good stay

Friendly staff
Stayed 7 nights in Jan 2025

10/10 Excellent

Ngingyu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent services and very polite staffs
Stayed 3 nights in Jan 2025

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
lovely staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Eugenia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Jakub

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Security first

Security first
Stayed 5 nights in Jan 2025

2/10 Terrible

jane' nina w

Stayed 1 night in Jan 2025

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with access to a 4 star hotel next door
Stayed 3 nights in Dec 2024

10/10 Excellent

David, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Susana

Liked: Cleanliness, amenities
I stayed a few a few days before my departure back home. Nice and cozy. Clean, friendly staff members
Stayed 3 nights in Nov 2024

10/10 Excellent

Cedrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good. Each time I'm in Nairobi, I stay at Best western Upper Hill.
Stayed 1 night in Nov 2024

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great landing place after a busy city tour

Clean, safe and friendly a great start to a Kenyan adventure. The breakfast was tasty and freshly cooked and the rooms, whilst basic had everything you needed. Excellent value.
Stayed 2 nights in Oct 2024

8/10 Good

Gonzalo, Mexico City

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place. You can use the facilities of the Fairview hotel
Stayed 6 nights in Oct 2024

6/10 Okay

William

Quality has definitely decreased in all categories since the new ownership ! My first stay at upper hill in 2010 was outstanding, been a return customer since, quality of staff always excellent. Prices went up quality went down, end of story !
Stayed 1 night in Oct 2024

10/10 Excellent

Jonathan

Stayed 1 night in Aug 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for reasonably priced western hotel in Nairobi. It's attached to the next door Fairview Hotel which is an IHG property and has great amenities like a pool and various dining options. These are necessary as you are advised not to go out at night in Nairobi so you are more or less stuck at the hotel. Room was clean and good sized. Bed linens were of high quality. Cleaning daily. Breakfast was awesome with plenty of options including fruit, yogurt, bakery, cereal, made to order omelettes, and a barista coffee station.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Aug 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

4/10 Poor

James

Disliked: Staff & service, amenities, property conditions & facilities
There was a bad smell in the bathroom every day from the septic tank even with toilet sit being down all day and night
Stayed 10 nights in Aug 2024

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