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5/5 Excellent
The hotel I always looked at from Yanui Beach
"Above all, this is a hotel where the friendliness of the staff stands out.
It's an old hotel, but the design is very beautiful.
In particular, on the last day, my friend got food poisoning, so I canceled my entire day's plans, but after notifying the hotel, fortunately they allowed me a late check-out, so I was able to rest comfortably.
And suddenly, the flight was delayed by two hours, causing a problem of insufficient transfer time, but the airline's call center was not connected.
So I asked the hotel counter staff for help.
She was very helpful and spoke directly to the airline to resolve the issue and put me at ease.
Thank you again."
"We were a family of four with 2 ocean rooms next to each other and had a great stay here. The rooms were large with a huge bed which could be split to make twin beds. A little on the hard side but they put a thin quilt on top to make it softer from the second day. I would say the rooms were dated somewhat and are in need of a refurb but to be honest everything is in the right place and with so much space and the view you forget about the old furniture and bathroom.
The pools were great and clean with plenty of loungers available. Bar staff, drinks and food were good - what I would have liked is for the staff to be walking around rather than having always to go to the bar but we were ok with this. The beach is on your doorstep which we loved, very clean and beautiful with security staff on hand at the hotel entrances. The only 2 negatives were that check-in felt rushed and our room at 6.45pm was not ready for about 15 mins. Also the buffet restaurant was not great quality food, breakfast here was not the best with limited veggie options and slow refils.
Just fyi we used 'Grab' taxis rather than those from the hotel - these were cheaper but we had to catch them up the road as the hotel / local drivers did not like the grab taxis. Overall an excellent stay but some little things could be improved. "
A verified traveler stayed at Katathani Phuket Beach Resort