6/10 Okay
Betty W.
Apr 19, 2026
Liked: Cleanliness
The house was nice although the beds in the rooms were misrepresented. The listing said that one of the rooms had 2 kings, that did not exist. We had 4-16 year old girls that were going to share that room who ended up sharing a room with 1 queen. About an hour before we were to check in, we received a call to inform us that the refrigerator wasn't working. They said that the homeowner was going to have a new one delivered and they were bringing 2 small ones for us to use temporarily. They put one upstairs where the kitchen is and the other one was down 3 flights of stairs to the bottom of the house. We cooperated as we thought they were going to replace the actual refrigerator. We had a house full and had planned meals. We couldn't go grocery shopping as we had no where to put the food. We still had stuff in coolers. I called every day and basically got the run around blaming the homeowner. They finally told us on about the 4th morning that they were bringing a full size loaner refrigerator. We came home and there was no refrigerator that we could tell. Finally one of us went down under the house and there it was, outside, still down 3 flights of stairs. We were promised some sort of compensation but I have called 3 times since we got home on April 2nd and still have not been told anything. Every time I call I am told "I see the notes here. The manager has been busy and will call you soon." The last time I called I was told that he would call me right back. Nothing yet!
Betty W.
Stayed 5 nights in Mar 2026