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Rosen Heim HAKUBA

3.0 star property

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Photo gallery for Rosen Heim HAKUBA

A spacious room with tatami mats, a central island, and a view of the outdoors.
A stone bench by a pool with a water feature.
A large, historic building with a prominent clock tower, surrounded by tall trees and a snow-covered ground.
A spacious indoor area with large windows, wooden beams, and a central island with seating.
Hot springs

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
3750 Happo Hokujo, Hakuba, Nagano, 399-9301
  • Place, Hakuba Ski Jumping Stadium
    ‪1 min walk‬
  • Place, Hakuba Happo-One Ski Area
    ‪3 min walk‬
  • Place, Happo-one Adam Gondola
    ‪7 min walk‬

Room options

View all photos for Twin Room

Desk, blackout drapes, free WiFi, bed sheets

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Triple Room

Triple Room | Desk, blackout drapes, free WiFi, bed sheets

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

Desk, blackout drapes, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4
  • 4 Twin Beds
  • Free WiFi

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Twin Bed
  • Free WiFi

View all photos for Superior Twin Room

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds
  • Free WiFi

View all photos for Superior Triple Room

Desk, blackout drapes, free WiFi, bed sheets

Superior Triple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Superior Quadruple Room

A hotel room with three beds, a sofa, a TV, and a window with curtains.

Superior Quadruple Room

  • Sleeps 4
  • 4 Large Twin Beds
  • Free WiFi

About the neighborhood

Hakuba

Rosen Heim HAKUBA places you next to Hakuba Happo-One Ski Area and Hakuba Ski Jumping Stadium. This 40-room, 3-star hotel has a restaurant, free in-room WiFi, and free self parking.

What's nearby

  • Hakuba Ski Jumping Stadium - 1 min walk - 0.0 miles
  • Hakuba Happo-One Ski Area - 3 min walk - 0.2 miles
  • Happo-one Adam Gondola - 7 min walk - 0.4 miles
  • Hakuba Olympic Museum - 10 min walk - 0.6 miles
  • Happo One Sakka Ski Lift - 6 min drive - 1.7 miles

Getting around

  • Hakuba Station - 9 min drive
  • Shinshu - Matsumoto Airport (MMJ) - 103 min drive

Restaurants

  • ‪Blizzard (Pizza) - ‬6 min walk
  • ‪Cru Cafe - ‬4 min walk
  • ‪RAMEN BAR Marutama 55 - ‬5 min walk
  • What's Good Cafe
  • ‪ライオンカフェ - ‬9 min walk

About this property

Rosen Heim HAKUBA

Rosen Heim HAKUBA offers karaoke, 2 hot tubs, and a sauna. If you plan to drive, free parking is available. Front-desk staff can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this hot springs hotel include free WiFi in public areas, an outdoor tennis court, and a meeting room.
Guests can expect to find flat-screen TVs and stay connected with free WiFi. Bathrooms offer hair dryers, free toiletries, slippers, and children's slippers. Other standard amenities include refrigerators, electric kettles, and phones. Housekeeping is available once per stay.
Hot springs and an outdoor tennis court are featured at the hotel. 2 hot tubs are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). There are hot springs on site.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 8:30 AM for a fee: JPY 2,500 for adults and JPY 1,300 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Bicycle rentals
  • Fishing
  • Horseback riding/rentals
  • Hot springs
  • Karaoke
  • Outdoor tennis court
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Gift shop/newsstand
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill

Spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (40 inch wide door)
  • Handrails in hallways (40 inches high)
  • Handrails in stairways (40 inches high)
  • Stair-free path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 7 AM - 10 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from March 24 2026 to September 30 2026 (dates subject to change):
  • One of the bars/lounges
  • Breakfast
  • Dining venue(s)
  • Entertainment facilities
  • Hot springs
  • Laundry facilities
  • Meeting facilities
  • Recreation facilities
  • Sauna
  • Ski facilities
  • Spa/Beauty services
  • Hot tub
  • Tennis courts
The property will be renovating from March 24 2026 to November 30 2026 (completion date subject to change). The following areas are affected:
  • Guestrooms
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 2 years old or younger stays free, per registered adult, when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 2500 for adults and JPY 1300 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
  • Check-in: 3 PM
  • Check-out: 10 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Property is also known as

Rosenheim Hakuba Hotel
Rosen Heim HAKUBA Hotel
Rosen Heim
Rosen Heim HAKUBA Hotel
Rosen Heim HAKUBA Hakuba
Rosen Heim HAKUBA Hotel Hakuba

Frequently asked questions

Is a free cancellation option available at Rosen Heim HAKUBA?

Rosen Heim HAKUBA provides free cancellation on select room rates. For specific requirements, review the cancellation policy on Orbitz.

What can I see within easy reach of Rosen Heim HAKUBA?

This hotel is located in Hakuba, just steps from Hakuba Happo-One Ski Area and Hakuba Ski Jumping Stadium, and within a short walk of Happo-one Adam Gondola. You'll also find Hakuba Iwatake Ski Resort and Hakuba Goryu Ski Resort within a short drive.

Is there parking available at Rosen Heim HAKUBA?

Yes, uncovered self parking is offered for free at the hotel. An electric car charging station is also available for guests.

Is there a spa available at Rosen Heim HAKUBA?

Spa services at the hotel include massages. Note that spa services and facilities will be unavailable from March 24 2026 until September 30 2026 (subject to change).

Does Rosen Heim HAKUBA include a casino on the premises?

No, Rosen Heim HAKUBA doesn't have a casino.

Is there an indoor pool at Rosen Heim HAKUBA?

No, this hotel doesn't have an indoor pool; however, there are 2 hot tubs.

What will couples enjoy most about a stay at Rosen Heim HAKUBA?

There are plenty of amenities for couples at this hotel, including a restaurant, hot springs, and a bar/lounge.

Are there hot tubs at Rosen Heim HAKUBA?

No, but this hotel does have a sauna.

Does Rosen Heim HAKUBA feature a restaurant that includes a breakfast menu?

Yes, Rosen Heim HAKUBA serves buffet breakfast each morning for a surcharge from its restaurant. Please note that the dining venue will be closed and breakfast unavailable between March 24 2026 and September 30 2026 (subject to change).

Does Rosen Heim HAKUBA allow pets to stay for free?

No, pets aren't allowed at Rosen Heim HAKUBA though service animals are welcome.

Are there connecting rooms at Rosen Heim HAKUBA?

No, this hotel doesn't feature connecting guestrooms.

Are there rooms with balconies at Rosen Heim HAKUBA?

No, there aren't any guestrooms at Rosen Heim HAKUBA that offer a balcony.

Rosen Heim HAKUBA Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 38 out of 84 reviews
Rating 8 - Good. 33 out of 84 reviews
Rating 6 - Okay. 7 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 3 out of 84 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Murray

Liked: Cleanliness, amenities
Staff were very helpful and the rooms were very clean. Good buffet breakfast. Beds nice and firm no saggy middle.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Joseph

Liked: Cleanliness, amenities
Great buffet breakfast, hotel was about a 8-10 min walk to main lift at Happo One and close walk to restaurants and pubs. Onsen on site with sauna which was nice after a long day on the slopes. Rooms were clean, just old and outdated mattresses/appliances/shower. Otherwise I had a great stay
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Clean tidy hotel with friendly staff. Nice Breakfast and traditional restaurant for evening meal. Fantastic onsen facility. Walk to lifts. Highly recommended.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

RICHARD

Liked: Cleanliness, staff & service
Room clean staff attentive
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Wei

Liked: Amenities, property conditions & facilities
A good stay. Nice to have hot springs and nice breakfast
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Great location, helpful, Onsen, dining
Stayed 6 nights in Feb 2023
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyable stay. Great onsen. Giid breakfast buffet
Stayed 6 nights in Jan 2024
Verified

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.
Stayed 5 nights in Feb 2024
Verified

8/10 Good

BAN HONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station
Stayed 3 nights in Apr 2025
Verified

8/10 Good

Noriko

Liked: Cleanliness, staff & service
I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.
Stayed 3 nights in Jan 2025
Verified

10/10 Excellent

charmayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Helpful Staff

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located Happo One Hotel

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)
Stayed 3 nights in Jan 2025
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Very clean. Excellent breakfast. Rooms are basic.
Stayed 4 nights in Jan 2025
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to everything. Staff were very accommodating.
Verified

10/10 Excellent

Luke

Great
Stayed 6 nights in Dec 2024
Verified

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family snow trip

Great family snow hotel in Hakuba. The staff could not be nicer and more helpful. Rooms were comfortable and soaking in the Onsen after a day skiing was a great plus. Nice breakfast in the morning. They arranged a 7 qm shuttle from the hotel for us when a taxi was not available. Definitely would stay again and highly recommended.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back
Stayed 10 nights in Jan 2025
Verified

6/10 Okay

David

Disliked: Staff & service
Safe in room was charged 100y every time you used it. Charged 2000y for short lift to the train station when other accommodation we stayed at, it was al part service Even though it was warm & comfortable & close to the ski lifts
Stayed 4 nights in Feb 2023
Verified

2/10 Terrible

Juan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cicely racist Extremely dated and old-fashioned

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

憲央

Liked: Cleanliness
ビジネスホテル宿泊的なイメージ、とりあえず無難です。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Okamoto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回ツインのお部屋でとても広く窓から見える景色は最高でした！ アットホームな感じが自分には合ってたので 白馬方面に行く時はまたお世話になろうと思います。
お部屋からの景色
お部屋からの景色
駐車場からの景色
Stayed 1 night in Jul 2025
Verified

8/10 Good

SHUJI

Liked: Cleanliness, staff & service, property conditions & facilities
大浴場が良かったです。
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

masashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉、食事、清潔な部屋 最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します
Stayed 1 night in May 2025
Verified

8/10 Good

CHUN YING

Liked: Cleanliness, staff & service, room comfort

白馬滑雪友善

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。
Stayed 5 nights in Dec 2024

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