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Recent guest reviews

Staff was very accommodating and pleasant despite working very hard.

Staff was very attentive and accommodating. The hotel itself was extremely dirty and outdated. The tub was missing pieces, stains on carpet, lamp shades, chairs and sheets. I found hair on the bath towels and shower curtain. The ceiling and wall was starting to separate which looked like it had mold in between. The lock on the door was super glued to the door. The reviews online were good, not sure where they got them from. I will never stay there again, nor will I stay at another holiday inn. I paid for 2 nights but couldn’t even handle staying another day. Fortunately Scott was able to give me a refund.

Mixed feelings here. First impressions of the exterior entrance were of a dumpy run down hotel that looks nothing like the photos. Inside, the lobby is recently remodeled and nice but there was a wedding DC so loud it was difficult to hear the check-in person. At this time masks are not required for vaccinated people.Some staff wore masks, some did not, (fine) but most who did wore them incorrectly. There are signs advertising the hotel’s commitment to cleanliness but our room had only been cleaned in the most superficial way. Clean sheets, clean towels, high touch surfaces wiped. But it had not been swept or vacuumed, there was hair goop in the drain, chipped furniture, torn carpet and scuffed walls. Front desk was not apologetic and only offered a “deep clean” the following day. All we got then were more fresh towels. The view of the ocean was perfect but if you want to turn off the loud clunky AC unit and get fresh ocean air you must sacrifice safety since the balconies are only separated by a short railing and the door lock is only engaged when fully closed. There is no window. On our second night there was cigarette smoke wafting in from one neighbor balcony and a loud drunken argument from the other. Happily we got free sit down breakfast (juice is not included) but the waffles had so much raw sugar it was actually crunchy. I complained to my friendly waitress who only laughed “I know”. We did enjoy the clean pool and location. Over all - not worth $350 per night.

Na

Always a pleasant stay and the upgrades to the renovated rooms are really beautiful. Staff always accommodating.

An elevator has been out for weeks now, and the wait for the one that is working was the real spoiler to our stay. Also, 5 hi intensity lights in the parking lot, flashed on and off all night long.... very irritating.

I like it was a new looking, clean, family vibe. Being right on the beach was great but the pool and hot tub were nice too.

For the price and beach location, you can't beat this hotel. The hot tub was not functional during much of our stay, but that wasn't a big deal to us. We had a "city view" room, and it was very small. But picking that room allowed us to have a hotel steps from the beach. Totally worth it!

Cold shower in my room, its all I can remember. Fifty characters is more than I wanted to say

beachfront was great. hot tub and gas fire were also good

Outside our room was the ice make which was on its last leg. It was so loud and kept us awake all night. We asked to be moved but they said no.

N Ocean Blvd Surfside Beach SC

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Onsite dining
  • Outdoor pool
  • Fitness center

Holiday Inn Oceanfront at Surfside Beach, an IHG Hotel places you next to Surfside Beach and within 2 miles (3 km) of Grand Theatre. This 3-star resort has 133 guestrooms and offers conveniences like a restaurant, an outdoor pool, and free in-room WiFi.


Dining

You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. Savor a meal from the comfort of your room with room service. Start each morning with full breakfast, available for a fee from 7 AM to 11 AM.


Rooms

All 133 rooms feature coffee makers, safes, and ironing boards. 46-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer hair dryers. Rooms also include desks.


Property features

At Holiday Inn Oceanfront at Surfside Beach, an IHG Hotel, guests enjoy an outdoor pool, a gym, and free WiFi in public areas. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. Other amenities at this beach resort include conference space, a 24-hour business center, and a terrace.

Room options

Premium Room, 1 King Bed

1 King Bed | Sleeps 2

Standard Room, 1 King Bed, City View

1 King Bed | Sleeps 2

Standard Room, 2 Queen Beds, Balcony

2 Queen Beds | Sleeps 4

Standard Room, 1 Queen Bed, Accessible (Comm, Roll Shwr)

1 Queen Bed | Sleeps 2

Guest reviews for Holiday Inn Oceanfront at Surfside Beach, an IHG Hotel

Everyone (12) Couples (20) Business (1) Family (14) Other (1) Friends (3)
5
Family

Staff was very accommodating and pleasant despite working very hard.

By on May 9, 2022

Review comment responded on May 9, 2022

Thank you Ryan for acknowledging our teams hard work and thank you for being our valued guest!

1
Partner Couples

Staff was very attentive and accommodating. The hotel itself was extremely dirty and outdated. The tub was missing pieces, stains on carpet, lamp shades, chairs and sheets. I found hair on the bath towels and shower curtain. The ceiling and wall was starting to separate which looked like it had mold in between. The lock on the door was super glued to the door. The reviews online were good, not sure where they got them from. I will never stay there again, nor will I stay at another holiday inn. I paid for 2 nights but couldn’t even handle staying another day. Fortunately Scott was able to give me a refund.

By on Apr 25, 2022

Review comment responded on Apr 27, 2022

Dear Erinn, We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comment.

4
Everyone

By on Sep 20, 2021

5
Everyone

By on Jul 9, 2021

Review comment responded on Jul 19, 2021

Thanks for the 5 out of 5 rating!

1
Everyone

By on Jul 7, 2021

Review comment responded on Jul 18, 2021

Sorry our oceanfront property missed the mark. We do apologize as we take a great level of pride to offer a great experience.

3
Family

Mixed feelings here. First impressions of the exterior entrance were of a dumpy run down hotel that looks nothing like the photos. Inside, the lobby is recently remodeled and nice but there was a wedding DC so loud it was difficult to hear the check-in person. At this time masks are not required for vaccinated people.Some staff wore masks, some did not, (fine) but most who did wore them incorrectly. There are signs advertising the hotel’s commitment to cleanliness but our room had only been cleaned in the most superficial way. Clean sheets, clean towels, high touch surfaces wiped. But it had not been swept or vacuumed, there was hair goop in the drain, chipped furniture, torn carpet and scuffed walls. Front desk was not apologetic and only offered a “deep clean” the following day. All we got then were more fresh towels. The view of the ocean was perfect but if you want to turn off the loud clunky AC unit and get fresh ocean air you must sacrifice safety since the balconies are only separated by a short railing and the door lock is only engaged when fully closed. There is no window. On our second night there was cigarette smoke wafting in from one neighbor balcony and a loud drunken argument from the other. Happily we got free sit down breakfast (juice is not included) but the waffles had so much raw sugar it was actually crunchy. I complained to my friendly waitress who only laughed “I know”. We did enjoy the clean pool and location. Over all - not worth $350 per night.

By on Jun 22, 2021

Review comment responded on Jun 23, 2021

Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn OCEANFRONT @ SURFSIDE BEACH. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

5
Family

Na

By on May 29, 2021

Review comment responded on Jun 7, 2021

Thank you for the perfect rating and for being our guest!

5
Partner Couples

Always a pleasant stay and the upgrades to the renovated rooms are really beautiful. Staff always accommodating.

By on Sep 30, 2019

Review comment responded on Oct 1, 2019

Thanks for taking the time out to complete our survey with positive feedback. Hope to see you on your next visit to the area.

3
Friends

An elevator has been out for weeks now, and the wait for the one that is working was the real spoiler to our stay. Also, 5 hi intensity lights in the parking lot, flashed on and off all night long.... very irritating.

By on Sep 18, 2019

Review comment responded on Oct 31, 2019

Good Evening, We came across your online guest review and wanted to first thank you for taking the time out to leave us your feedback.. We have shared your review with the our management/Supervisor team, as a training tool in hopes of this never occurring again. We hope you will return in the future so we may have another chance. If you would like to further discuss any aspects of your stay please feel free to reach out to me the Front Office Manager, Melinda Jackson. Best Regards

5
Everyone

I like it was a new looking, clean, family vibe. Being right on the beach was great but the pool and hot tub were nice too.

By on Sep 4, 2019

Review comment responded on Sep 10, 2019

Thanks for staying with us. We appreciate your feedback!

Holiday Inn Oceanfront at Surfside Beach, an IHG Hotel

1601 N Ocean Blvd, Surfside Beach, SC 29575-4238
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