Shoreline Inn & Conference Center an Ascend Collection Hotel

Property is situated away from the town center near the water. The hotel feels like a grand but dated hotel with dark colors, large sitting room and great lobby. Our two spacious king rooms had French balconies with fully opening doors and great views of Lake Michigan. Very quiet. Bathrooms were clean but a bit battle-worn as were some of the furnishings. Only real con was the very weak ventilation in the bathroom. Nice little bar with a variety of taps on the main floor. Included breakfast was pretty average. Very nice restaurant on the grounds immediately next to hotel with lakeshore dining. Staff were wonderful: quite friendly and eager to accommodate.

Nice place right on Lake Muskegon. Good local restaurants right next door. Beautiful in the summer.

The view was breath taking. The staff was friendly. The free breakfast was amazing. We loved every minute of our stay.

Very nice hotel and marina. Got in on Thursday and was very relaxing until Saturday morning when rude families that don't control themselves took over the entire place and pool I would avoid Saturday night stays during the summer when families take weekend vacations. Other than that very beautiful place. Enjoyed the sunsets.

I was displeased with my first nights stay. There was no power for half the day and most of the night.

Very nice and clean hotel. The beds were very comfortable. Would stay here again and recommend to friends.

Odd shaped rooms made the layout not particularly functional, but overall I would stay there again and recommend it to anyone.

We were in town and staying at the Shoreline for a wedding. Overall, the experience was average. It's a nice hotel, but lacks some of the details that we expected, especially for the price we paid. The room cleanliness wasn't very good - mold in the toilet, dust on the TV dresser... all things that should be addressed and cleaned after each guest. The beds were very comfortable, and we enjoyed having a fridge. Overall the room was kind of small, and the TV cabinet was way too large for the room (wasted space). The breakfast was chaotic in the morning and there were no plates or silverware since it was so busy. Also, the food was running low, so it seemed like the hotel had a hard time keeping up with the amount of guests. Finally, we asked for a late check out (only an extra 30 minutes to an hour) and they said they were "all out of late check outs" (whatever that means) and then proceeded to call our room a few minutes after we asked to see "how we were doing on time" - not extremely professional, but assuming the hotel was full and they needed us out. I did not think an extra 30 min to 1 hour was a big deal and little details like this would help the experience and convenience of our stay. Nice restaurant next to the hotel and overall an ok experience.

We stayed at the Shoreline Inn after a day at Michigan's Adventure. The hotel is right on the water and offers a lovely view. The rooms are spacious with a sink, fridge and coffee pot. The beds were quite comfortable. The indoor pool is small but clean and our seven-year-old found in adequate. There is also an outdoor pool at the marina. The new bistro in the hotel wasn't quite what we expected. The service was horrifically slow and the food was average at best. We'd likely go to the restaurant next door should we visit again. While supposedly they didn't have a kids menu, I doubt you'd wait 50 minutes for a burger, nachos and mac n cheese.

What a beautiful unique hotel! We wished we were staying longer and will plan to go back!

My family stopped here on our way to somewhere else, we were pleasently surprised with this unique place. First the staff was very helpful and extremely nice. The hotel itself is beautiful in an old time way. The pool was clean and our kids had fun. The room was very clean, the beds are comfortable. Would absolutely reccomend this place to anyone.

Excellent Location and staff. unbelievable comfortable beds and I really loved the pillows

We had a great afternoon, evening and night at this hotel.

Nice being near the water. Clean. Comfortable. Bit desolate. One restaurant next door. Good food, but crowded. Strange decor- modern & old-fashioned. Was surprised and pleased to have a microwave and refrigerator in the room. Went for an event at the Muskegon Museum of Art. I may look into a hotel closer to the museum next time.

I was very impressed by the Shoreline Inn. I visited in winter and it was still beautiful. My room was a little on the small side but that is the only negative thing i could say about this place. Staff was friendly, the Inn itself is just beautiful and even the location is perfect. I will definitely stay there again.

It's a bit hard to rate The Shoreline. The first day was pretty awful. The indoor pool was closed for cleaning, we asked at check-in when it would be open, they said in the evening. At around 7 I called down and asked if it was open, they told me it wouldn't open until later in the evening, but that the outdoor pool was open until 11. We went to the outdoor pool, but it is a public pool and was full to the brim with local kids with no supervision. At 10 we checked again on the main pool, and asked if the hot tubs were at least open. They told us no, but the manager had just gotten in, and they could call us within half an hour to let us know it was open. We went down to see if the outdoor pool was clearing out, which it was, because it was closed. The pool closed at 9, not 11 like the front desk had told us. The next morning there still wasn't any word on it and we were told we'd get a call when it was open. At 10am we went out for an early lunch and saw that it was open. We weren't so much upset that the pool was closed, (although who closes a pool on a summer weekend for routine cleaning?) but at the lack of communication on the part of the staff. Other bad things include paint that was peeling off the walls, spider infestation (some as large as a silver dollar in the halls.) as well as a large number of different bugs. Another weird complaint could also be considered a plus. We were on the eighth floor, and the floor to ceiling windows slide open as if you were going out onto a balcony. They also have a railing on it that makes you feel like you're standing on a very small balcony. The downside is that there isn't a screen, meaning that if you want to have some fresh air at night you can't, or more bugs would get into the room. The bed was very squeaky, but at least it was decently comfortable. Thus ends the bad stuff. The second day was great, the daytime staff was very pleasant, and since it was earlier in the day we were able to enjoy both pools in relative privacy. There are some nice lounging areas outside that do a great job keeping you cool and relaxed. Other reviews had stated that this hotel still had tube TV's, but our room had a 26-32" LCD and about 60 channels. The location was very relaxed, and the marina was pretty, I just wish there was more to do in Muskegon when not in the hotel. The sad thing is that Muskegon as a whole seems to be dying. I moved away from there a few years ago, and since almost all of my favorite restaurants have closed. A few of the decent bars are also gone, and many businesses have just seemed to disappear. Even the newly re-invented downtown area is starting to close down. We went to the beach and were greeted by broken glass and garbage. If you're thinking about a getaway, sadly, Muskegon shouldn't be it.

I read the reviews of the others hotels in the area and was starting to get a little nervous. It seemed all the other hotels had complaints of dirtiness or bed bugs. This one looked nice in the photos and had good reviews. I was not disappointed! My room was so clean and like new. The staff was also very friendly. The only thing that wasn't what I had hoped for was breakfast. I had thought it was hot, but it was mainly danishes, cereal, bagels and such. I would highly recommend this hotel and would stay again. I love this area of Michigan it's so nice.

hotel is really nice! there is a restaurant and boat marina on either side of the hotel. close to the water. great view of muskegon lake.

I truely enjoyed my stay at this hotel. The view was breathtaking and the room was spacious. I will always stay at this hotel when I come home to visit my extended family.