The welcome from the desk was great. The view of the lake was lovely, the décor was especially attractive. The pool was pleasant and clean with two hot whirlpools. A surprise in Muskegon was the fine art Museum and Lake House restaurant had outstanding food.
Great Staff and property. Friendly and accommodating
Spiders. Spiders. Spiders. Absolutely ridiculous I asked the staff to come up there and clean them off the patio and they did not do it. I even upgraded to get the suit. It would’ve been nice to sleep with the windows open to get that nice breeze from the water coming in couldnt even do it. Stay at this hotel make sure you bring some bug spray and a broom
The indoor pool was closed due to Covid. I don’t know why because it seemed running and clean. I really wasn’t happy about that since my booking didn’t explain that to me. I was blindsided by this. Other than that honestly the hotel is gorgeous and the staff was amazing.
I stayed at this hotel when things were still shut down. It's not fair that I make a decision on hiw things were when they weren't running at full capacity. I loved the building and the tgings in it. I cant wait to come back for the full experience.
Very clean and the staff was very helpful. Love the location
Spacious room and bathroom. Beautiful outside walking area. We had a great view from our room, but when I was going to open the glass doors there were so many spiders webs and big spiders I got so grossed out. I even kept the curtain close .
Great location. Nice view from one of the two hot tubs overlooking the water.
It’s a nice hotel in a great location with an excellent view of the lake, but the bathroom sink drained very slowly.
Very relaxing and comfortable place,my favorite,highly recommended.
Everything was nice but ac did not work. I was disappointed. But people and facilities were nice. Only stayed one night so it was not too bad to go without.
Out of all the hotels in the area, you will definitely want to stay at this one! Close to the beach, great staff, nice rooms with beautiful view, fun indoor/outdoor pool, good restaurant next to the hotel.
Nice hotel, clean and spacious rooms, lots of amenities.
very nice hotel great location awesome restaurants
Room. Was nice except toilet was not cleaned . Room was very comfortable and a very nice place and a beautiful view of the lake
Love the fascinating antiques and how they're displayed in this warm and cozy hotel. We stayed in a room with floor to ceiling windows, jacuzzi and fireplace and would go back in a heartbeat. It might help that rates are insanely low during the off season - we were there between Christmas and New Year's. It's a perfect base for visiting the Muskegon WInter Sports complex where we had some of the most magical cross country skiing ever! Breakfast is fine for the price. The food at the Lake House was yummy and the service there excellent. And, they stay open past 11pm on weekends!
Shoreline Inn & Conference C, Ascend Hotel Collection places you within a 10-minute stroll of popular attractions such as Lakeshore Convention Center and Frauenthal Center for the Performing Arts. This 140-room, 3-star hotel welcomes guests with conveniences like a marina, an indoor pool, and a 24-hour fitness center.
Enjoy dining at The Lake House Waterfront, one of 2 onsite restaurants. Order from room service to satisfy your hunger without leaving your room.
The 140 rooms feature kitchenettes with refrigerators and microwaves. Guests can expect free WiFi and 27-inch flat-screen TVs with satellite channels. Bathrooms offer hair dryers and free toiletries. Coffee makers, free weekday newspapers, and free local calls are other standard amenities.
At Shoreline Inn & Conference C, Ascend Hotel Collection, guests enjoy a marina, an indoor pool, and a 24-hour fitness center. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with luggage storage and dry cleaning/laundry. Additional amenities include 2 spa tubs, free WiFi in public areas, and a conference center.
The welcome from the desk was great. The view of the lake was lovely, the décor was especially attractive. The pool was pleasant and clean with two hot whirlpools. A surprise in Muskegon was the fine art Museum and Lake House restaurant had outstanding food.
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.
Great Staff and property. Friendly and accommodating
Spiders. Spiders. Spiders. Absolutely ridiculous I asked the staff to come up there and clean them off the patio and they did not do it. I even upgraded to get the suit. It would’ve been nice to sleep with the windows open to get that nice breeze from the water coming in couldnt even do it. Stay at this hotel make sure you bring some bug spray and a broom
Thank you for sharing your review. We apologize your stay was less than excellent. We value your feedback and I have shared your review with our housekeeping and engineering team regarding spider issue. Thank you for sharing your experience and we hope your next visit will be more pleasant than the previous one.
The indoor pool was closed due to Covid. I don’t know why because it seemed running and clean. I really wasn’t happy about that since my booking didn’t explain that to me. I was blindsided by this. Other than that honestly the hotel is gorgeous and the staff was amazing.
Thank you for taking the time to post your review. We value guest feedback and I will share this with our team. We apologize for the limited amenities & services we normally provide, we are currently restricted on what we are allowed to have open and do for guest & staff safety. We appreciate your feedback and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Muskegon. C. Taylor-AGM
Thank you for posting such a great review. It is always a pleasure to receive positive feedback. We are glad you were able to relax during your stay. Thank you again for sharing your experience and we look forward to providing you the same pleasant accommodations and service the next time you are in town.
I stayed at this hotel when things were still shut down. It's not fair that I make a decision on hiw things were when they weren't running at full capacity. I loved the building and the tgings in it. I cant wait to come back for the full experience.
Thank you for taking the time to post a positive review for the Shoreline Inn & Conf. Center. We look forward to your return when we are up and running at full speed and providing you the same pleasant accommodations and service.
Very clean and the staff was very helpful. Love the location
Thank you for posting your review. We take pride in our hotel and the service we provide and we are glad you enjoyed your stay. We look forward to providing you the same pleasant accommodations and service the next time you visit Shoreline Inn-Muskegon!