Al Falaj Hotel4.0 out of 5.0
Recent guest reviews
This hotel is good for rest & relax There is 2 good swimming pool and balkon area at the grand and behind of hotel you can see mountains, and breakfast is do good , stuffs are so good , and every 48 hours they changing wifi s password, and here so near to national museum, to beach & to traditional museum &?sultan qabus castle & old muscat . I m happy that here am i . But just 1 thing is not so good At the all floor windows is not good ( I don't know this connects to arabic architecture or hotel architecture) & for room they don't put anything for washing toth , & shave tools & you must tell them if you want . just 6 floors is non smoker.
Standards are quite high (for Oman) and service is excellent. Rooms are comfortable and clean. The hotel needs renovation soon and the location is not great (if you want to spend your time in Muscat). They compensate it with a large parking space and a dedicated taxi stop where you can take a taxi within minutes. Breakfast is good. Try to find offers to get a better price than the official room rate as it is not that cheap.
We stayed there for two nights starting our tour of Oman. No major complaints, breakfast was okay, the outdoor pool a bonus for those who felt they needed to dip in after a hot day of sightseeing, and the room fairly comfortable though our feeling was the whole place needs some refurbishing. There isn't much to do or see in the neighbourhood, Muscat is a 20 minute drive, so is the Corniche with the Souk. There is a "pub" on the top floor but the atmosphere was rather depressing there ... Price charged seems reasonable compared to what is offered in return but don't expect any luxury.
We were here as part of an organised group and would say that this is a perfectly reasonable base for two or three days. The restaurant provides a buffet breakfast with omelette station and you can sit out by the pool. The evening food is either buffet or al a carte with snacks available, which was fine. The pool was fairly dominated by children having swimming lessons on both times we visited, which was a tad annoying. The rooms was clean and comfortable without being fancy, with strong wifi, a safe and air con - what more do you really need? There's not a lot in the vicinity, but a taxi to the corniche costs very little when shared.
The hotel serves a great spread of Sri Lankan food for its buffet along with good music, great ambience and service. If you are a lover of sri lankan food, its a great place to visit and since it is in the city location, its very easily accessible.
This is a beautiful hotel which seems to be very popular with tourists. Many tour groups on my 4 days here. If you're touring around it's also great as it's across the street from stop #2 on the Big Bus tour. Muscat is very spread out so you're never really close to anything so the bus is the best way to see all the sites. It's about 4OMR to get to the Grand Mall area by taxi and 12OMR from the airport and 10 back to the airport. If you look at google maps it's got the hotel in the wrong spot. If you put in these coordinates, this is where the hotel actually is 23°36'22.5"N 58°32'20.0"E Great breakfast and nice pool and fitness facilities. Very friendly staff and nice rooms and bathroom, fantastic free wifi
My wife and I have just spent 8 nights at the Al Falaj Hotel, the staff are friendly, very helpful and kind. We enjoyed the comfort of the bed. The large swimming pool is great and we also enjoyed having a glass of wine in the Pub and Souq Café. The location is ideal, just a 15 minute walk to Ruwi Bus Station from where you can get a cheap bus to the Corniche and all over Muscat. The hotel breakfast is great, large variety which caters to every taste. We had a great stay and its well worth the money.
I got first a really bad room on my arrival late in the night Thursday 9.03.17, not corresponding to the description of the package. The next day, I got a room fitting the package with a door that closed but one could not lock, the bar not fitting into the hatch. The safe was also not in working order, with the two bars not coming back into the door so you could not put your own nr in and use the safe. I asked until now everyday and I was told every day: we are repairing today. Nothing has happened and quite frankly I cannot be bothered anymore. On the Friday following my arrival, the hotel offered a sea food buffet, I saw them preparing the grills on the terrace while I was swimming. I had asked in the morning if I should reserve a table: no everything is fine, I can just turn up, which I did. I registered at the entrance and wanted to go to the buffet, I was litterally thrown out from the sea food buffet area from the Maitre D. And went to the normal buffet, thinking the whole thing might be for a big group of Italians who had a huge table to themselves. Later on, I saw some local ladies, some people that the Maitre D seemed to know personnally go to the said sea food buffet and the Italians using the normal buffet. I called the Maitre D over for an explanation. The answer was that he thought I was on a dinner package and it did not give me access to the sea food buffet. I asked an apology from him which I got, the Maitre D came back later and told me he had the amount of the bill changed to the normal buffet. And to be honest, 12 ROM for this buffet with a small bottle of water was a rip off, I would have had better food from a local restaurant on the Corniche for less. This sort of behaviour is unacceptable for a so called four star hotel! That added to the bedroom makes for a bad review, but this is not all. I came back from a day trip on Saturday 11.03.17, no water in the bathroom. The lady at the reception was cheeky and told me I should use the complimentary bottles of water, the tone changed when I told her I wanted to wash my hands and use the toilet. I have to give to them, they sorted it out within one hour. I wanted a hotel with a swimming pool. The swimming pool is in a dire need of renovation and needs bady to be filled up, one can really only use one half of it. The pools chairs are old. This morning, I wanted to go for breakfirst to the buffet on the terrace. No I am not allowed to get it during the week because my package says I get continental breakfirst and no american breakfirst, this I still have to sort out with the travel agent. To top it all, the wifi is only really working in the lobby and you cannot even telephone over internet there, that is the reason why I will tick no in the availibility of wifi. I do not need to wait to give a review, nothing is going to improve my opinion on this hotel. To be avoided.
I stayed in this hotel for 2 nights with my wife. My overall experience was just average. After a long flight, I reached the hotel at 11pm. Luckily, I had made the booking in advance. There was no one to collect my luggage, no security, just no sign of anyone. I had to tug my luggage by myself to reach the reception. The receptionist did not even have a smile on his face and grimly took the printout of my booking confirmation and my passports. We were terribly exhausted and requested the receptionist for a glass of water. Horror of horrors, he replies, "Oh, it is available in your room". I had to tell him that I was tired and thirsty and needed a glass of water right away. After this, he goes to the restaurant and gets us some water to drink. Someone please tell these guys that they are in hospitality business! And someone also please tell them that there is no tax for smiling, the 17% tax is only on the guests! The first impression is the best impression and what a welcome did we get! We were given a room in the third floor and thankfully, the room was clean. Night sleep was not so good due to the continuous noise of drums. Looks like there is a party hall in the hotel, but I am not so sure. The breakfast spread has a good variety, but the soup was not hot. Quality of food was also just okay, nothing to be gaga about. There is a pool just outside the breakfast hall, so many guests went out with their food to eat outdoors partly to enjoy the outdoor atmosphere and partly to get out of the hall which was rather stinking. The management of the hotel should think of installing some room fresheners. The big advantage with this hotel is that it is located centrally near the main business district. I would strongly advise you to take just the room and eat outside, because there are good restaurants close by. Taxis are available in the hotel to take you around. Don't take anything from the refrigerator. Prices are a big rip off. We made the booking through Booking.com which was much cheaper than when we got a quote directly from the hotel. Overall, it is just an average hotel and certainly does not deserve to be in Trip Advisor's excellence list.
I have stayed here four times. I won't stay here again. I used to like this place, as it is so easy to get to from Muscat's airport, is very affordable, and the rooms are very nice and clean. However, on my last stay here in November, upon checkout the checkout agent asked why I had complained to Hotels.com about my stay. I said that I had not complained about the hotel. It turned out I had been mistaken for another guest, but regardless it was totally inappropriate to interrogate me over a review.
Reviews from Trip Advisor
67% of guests recommend this hotelTotal of 496 reviews