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Hotel Sercotel JC1 Murcia

4.0 out of 5.0

Recent guest reviews

Very comfortable bed with luxurious pillow. Nice flat screen TV and your average Spanish channels. Help yourself to a variety of drinking water in the reception. There's also an excellent gym with a 5euro charge. Now for the not so good points. My wife experienced a problem when having a bath. There's a screen above the bath with a long reach to turn the bath taps on. She had to stand in the bath to reach the taps and because of this experienced very hot water on her legs. We couldn't seem to move the screen and didn't want to force it in case we damaged it. Breakfast will cost you 14 euros per.p. but if you check out early you get a free coffee. We checked out around 10.20 but that wasn't early enough. You have to check out before 7 am to get a free coffee. I thought this was rather frugal (being very diplomatic here) seeing has there was no coffee or tea available in our room. However, if we wanted a late check-out the price was (if I remember correctly) 22 euros! Will return to Murcia in May or June and will look for my suitable accommodation.

This hotel is clean rooms are comfortable Above and beyond this it is shocking in its lack of service we have just returned from a short stay to name a few of the problems we had . Complications booking in which was met with irritation by staff . We wanted go hire a car the hotel said they did not do car hire .When asked again they reluctantly printed us off the address of ones nearby and left us to it . We are in the restaurant the first night out of five meals 1 was ok the other four were frozen in the centre and one was raw.These were changed but the staff do not speak very good English so communication is difficult. The bar and restaurant were completely closed one evening with No prior warning to hotel guests . They had a function on when asked what about the other guests this was met with a shrug of the shoulders . Executive rooms are meant to have a coffee machine ours had a kettle . It cost us 26 euros to exit the car park because the procedure was not explained to us .Food at breakfast was served cold and uncooked. We made our complaints to the hotel manager who said she would look into them and come back to us .She never did. All in all not a very good experience Could be a nice hotel but the service needs to improve immensely.

As always I try to write honestly about 'my experience' which I know can be very dependent on many things, nonetheless I write about my stay and what happened . The hotel is very very modern , simplistic and clean. Beds pretty comfy and rooms sufficient for a comfortable stay. The things that let this hotel down are the staff. None speak English, and none are really very friendly or approachable at all. I went to ask for a drink from the bar at 22:15 and the bar was closed and I was refused any drink... think they may be the first time I've ever been told I can't have a drink in a hotel and especially at 22:15. This hotel is in the middle of nowhere so be prepared to be bored here. NH, Nelva and Tryp Rincon de Pepe are much better hotels over all. I wouldn't visit this one again as it just feels soulless. Maybe in time it will pick up but staff need to work on their social skills first.

Comfortable rooms, standard, with lovely breakfast. Recommend booking directly through website as this grants you a free pass to the absolutely amazing gym facilities next door, with 50m pool, plenty of classes in very well equipped rooms. Also recommend visiting the spa, it's excellent value for money, with great facilities and a wonderful massage. All staff were friendly and helpful, and I built rapport over my long stay with them. Only frustration was having to move room halfway through because the Barcelona football team came to stay and they wanted the third floor rooms. Also, be warned that the hotel is not so close to the city centre, but the walk in is very easy, and a tram stop is close by.

Nice clean business hotel, abit outside of the city center. Rooms are always clean but the staff need some English training, very poor English. The food unless you have no where else to go is edible but don't recommend it here.

Good food, you can have something to eat all day They have a lovely outside Their menu is delicious only for 10 euro's Wine is good and only 12 euro a bottle Superfriendly staff We will stay in this hotel next time we are here

Only ate there large restaurant one man serving. Food great service excellent.surroundings clean tidy new looking. Worth a look.really outstanding value for money would go there again tomorrow. best around.

I prefer modern clean and comfortable hotels and this one ticks all of the boxes, its what expect from a 4 star hotel many of which fall well below that rating, the bar and food areas very good and although the breakfast buffet is basic everything else is goo

Quite a comfortable hotel for my brief stay. Room reasonable size with comfortable bed and very clean. Small selection of complimentary toiletries. Unfortunately in the first room I was given the phone didn't work nor the mini fridge but I was quickly moved to another room. Here the phone worked but not the fridge and everything in it was warm. The only English channel I could find on the TV was BBC news, not unusual in Spain. Nice little cafe/restaurant next to the lobby with quite a good selection of food on offer and with long opening hours, which is just as well because there are no eateries in the immediate vicinity. There is a tram stop outside of the hotel and I believe it is about a 5 minute journey into the town.

The hotel itself is very clean and modern and for that I cannot fault it. However, we stayed over a weekend and the restaurant was closed for a private party! They told us that we could eat and get coffee upstairs in the business suite, but that was also being used for job interviews and people were studying for exam questions too!There was also no waiter to take orders so we had to go down to the restaurant that had the private party on and ask the staff there. Also,the pool facilities close at 2pm at weekends, which isn't very good for a 4* hotel! The hotel was nice but the services and staff need drastically improving considering the amount we paid for a room.

Avenida Juan Carlos I, 55 Murcia Murcia

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa
  • Indoor pool

Located within a mile (2 km) of Terra Natura, Hotel Sercotel JC1 Murcia is within 2 miles (3 km) of University of Murcia. This 100-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi. It's in central Murcia and also close to Murcia Archaeological Museum and Centro Para la Artesania.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service. For your convenience, a buffet breakfast is served for a fee each morning from 7 AM to 10 AM.


Rooms

Hotel Sercotel JC1 Murcia's 100 soundproofed rooms provide minibars, safes, and phones. Guests can expect free WiFi and 26-inch flat-screen TVs with satellite channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Desks are also standard.


Property features

Guests staying at Hotel Sercotel JC1 Murcia enjoy access to a full-service spa, an indoor pool, and free WiFi in public areas. The 24-hour front desk has staff standing by to help with dry cleaning/laundry and luggage storage. Other amenities at this spa hotel include 10 meeting rooms, conference space, and a computer station.

Reviews from Trip Advisor

Trip Advisor aggregated rating

84.0% of guests recommend this hotel

Total of 319 reviews