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ITC Grand Central, a Luxury Collection Hotel, Mumbai

5.0 out of 5.0

Recent guest reviews

Arrived at 0330 in the morning and was warmly welcomed. Had three nights there, where the first night had to be spent in a room where smoking was allowed. The morning after, however, I was moved to a smoke-free without any complications. The room was spacious and with ample space. It is of old age, but did not find any big wear on the rooms I stayed at. The bathroom was alike. Several different options were included in the bathroom but can not remember to have seen any shaving equipment. The breakfast was both varied and had a good selection of both international and Asian / Indian dishes. They also made different egg variants upon request. The location is on the road between the middle of the airport and the southern part of Mumbai, where many of the tourist attractions are located. Easy to get around with Uber or taxi. I feel safe to recommend this if you want something comfortable without having to pay too much money. The staff I met were friendly for the most and always did the best to make me comfortable. The WiFi did also work very well. I noticed on the website I booked the room that Wifi only would be accessible against a fee. But there was no question about it when I checked in.

The room allocation an issue with elite tier members as their system is not able to identify the guest to its tier. A long time passed before the room was allocated. This is a common issue with ITC Hotels now. I think so that since they take reservation centrally they are not able to correctly get data of guest. Need to work on this as all past 4-5 times I have faced this problem. The Hotel is excellent otherwise and the rooms are good. They have a massage chair in ITC One rooms and that really a room changer. The breakfast was good though again it becomes very crowded and the staff try their best to manage and were able to do so. Service is excellent.

I was there for professional work , it’s an excellent property , v cleaned . All restaurants above from mark. In total I suggest this hotel family. And solo traveler. Specially staff is v caring. I thank Veronica Rosario and Archana raddy for their guidance and care.

Front office staff here are very helpful. They will always go extra mile just to make sure your stay is comfortable. Ambiance of hotel is good. Rooms are spacious. Thanks for all the help during my stay, Will be back soon.

The thing that stood out more than anything else at this hotel was the service by the people and the splendid Ambience with the right degree of Pomp. Right from our arrival until our departure we received the most outstanding service and got assissted really well by the staff. The state of comfort and easment was further brought in by Veronica one of the staff members at the hotel, she assisted us with a very polite and humble attitude. I have stayed with these chain of hotels before and it has continued to impress and meet up to the standards which we expected.

Great hotel, very clean, good facilities and friendly. The staff were very helpful particularly Veronica who made sure our stay was very comfortable . I would recommend this hotel to anyone staying in Mumbai.

A memorable stay at the luxurious hotel made an enrinching experience by the courteous hotel staff...our special thanks to Mr.Sanjeev K.Would definitely love to mention extremely clean rooms and great hospitality.Thanks to the team for a day to remember.

We loved the welcome from Miss Naidu and also our daughter loved her. The buffet was the best food in Mumbai. We will make it a must to comeback to this place when we are in Mumbai again” perfect place to be in Mumbai'

‌The best hotel breakfast in Mumbai. Chef Rajan's South Indian cuisine makes you wish the whole day would just be a morning, so that you can have the amazing chutneys again and again with the rest of the delicious spread! The location of the hotel scores big too, especially the proximity to malls and restaurants. The Staff were excellent Miss Archana Was very best at her Service Feels like home here,

I stayed here for a night on business in the Exec Club room on the 12th floor. Its such a great feeling when the hotel staff complies to your request for a room with a view, and what a view it was! Great breakfast, courteous staff and of course the old world charm. I had access to the 30th floor, the Point of View and I spent my early evening there over the complimentary snacks and cocktails. One complaint though. I had requested the concierge for an android charger and the staff (I would'nt like to take a name) never got back to me. Not cool!

287, Dr. Babasaheb Ambedkar Road Mumbai Maharashtra

Hotel highlights

  • Free WiFi in public areas
  • Free valet and self parking
  • Onsite dining
  • Spa

Located in Parel within 2 miles (3 km) of Siddhi Vinayak Temple, ITC Grand Central, a Luxury Collection Hotel, Mumbai is within a few miles (5 km) of other popular sights such as Mahalaxmi Temple. This 242-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and an indoor pool. Located centrally in Mumbai, it's also close to Nehru Planetarium and Haji Ali Dargah.


Dining

Enjoy dining at Kebabs and Kurries, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 7 AM to 10:30 AM.


Rooms

ITC Grand Central, a Luxury Collection Hotel, Mumbai's 242 air-conditioned rooms provide minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free bottled water, laptop-compatible safes, and phones are other standard amenities.


Property features

At ITC Grand Central, a Luxury Collection Hotel, Mumbai, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. Free valet and self parking are available—or if you're not driving, take the airport shuttle (available 24 hours) for INR 1588 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and free WiFi in public areas.

Reviews from Trip Advisor

Trip Advisor aggregated rating

88.0% of guests recommend this hotel

Total of 2391 reviews