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ITC Grand Central, a Luxury Collection Hotel, Mumbai

5.0 out of 5.0

Recent guest reviews

ITC is a very good hotel but as a profesional in the hospitality industry my review is a bit more critical For a 5 Star luxury collection SPG its a shame the pool water is close to freezing. The restaurants are fatanstic the breakfast is very good. Point of view Lounge service is spot on The concierge department when it comes to giving you clear answers well they need to work on that. Especially if you ask for a final price on a tour you ask them to organize The reason I won’t give this 5-5 is the pool is at 10 celcious tej concierge dept needs to be more specific and front office needs to be able to know rules and regulation of late check out. SPG if available is 4 pm not 2 as I was told by the front office and had to correct them

Had an amazing stay at this property, everything went smoothly from check in to check out which was all thanks to the friendly and courteous staff at all levels and areas.The breakfast is something i look forward to when staying in a hotel and glad to say that it surpassed my expectations and was one of the best i have had in a long time. Would definitely love to stay here when i visit Mumbai again.

Our stay at the ITC Grand central was nice, comfortable & pleasant. We had a early flight and had requested a early check in which was allowed by front office staff. The helpful Miss Gadriann also was nice and helpful during our stay and made our check in a lovely experience to end our 2017 and made us set to welcome the new year 2018 as we had stayed on 31st dec 2017 for one night and had booked 3 rooms for my 3 couple friends . The next day breakfast was lovely and we were served by very helpful staff. Lovely hotel outstanding service and excellent staff

My stay at the ITC Grand central was comfortable and pleasant. This hotel offers a great comfort and excellent staff. Gadriann, a really nice girl who works in the lobby, was a great help during my stay. She gave me great tips to explore the surroundings of the hotel. After a long day shopping I received some lovely brownies on my room from Gadriann, a sweet surprise. Me and my colleagues were impressed by the kindness and helpfullness of her. She made my stay perfect. The rest of the staff was realy kind as well.

The hotel delivers outstanding service consistently, Its team of front office, conceierge, and bell desk are professional and helpful. Kranti at the business center does an excellent job of handling multiple requests including going out of her way to accommodate special requests. Manish at the business center is also very helpful. The staff at the coffee shop is also excellent managing a very busy breakfast hour with great calm and courtesy. Chef Rajan and his team deliver perhaps the best breakfast in India.

Unfortunately for ITC Grand Central, the sister properties of ITC in Bangalore outshine on customer service, quality of offerings and management. For example - the breakfast buffet is the normal spread but the staff lack training at a 5 star level. I was asked my room number thrice; I asked for Smoked salmon for my egg and the waiter promised to be back soon - half an hour later he had forgotten all about my request and had a blank look when I followed up on my request.

I have stayed with this hotel many times and each time the stay is great. Service is amazing, Staff have the eye for detail to anticipate customer needs . Also hotel is aptly located which suits the business traveller in the middle of the city. The restaurants offer you the serenity of Indian Chinese and continental food. Will definitely want to stay again and have another great experience.

This place minds the details in a way few do. From a staff that treats you like a guest of honor from the second you pop out of the car, to the views, to the food, to the PILLOW MENU (!!), the ITC felt -- every moment I was there -- like a breath of air in the middle of Mumbai's constant chaos. Would stay there again without hesitation. Thanks to Prateek & his team for an outstanding stay.

We had a fantastic stay at the ITC. Sudha, Chelsea, Hemant, Sama, Avay etc. have made an impact on our lives that will be remembered for a long time. The level of service, friendliness and assistance which we received was simply AMAZING! Highly recommend a stay at the ITC Grand

I was in a canceled flight which resulted in my stay at the ITC near the airport in Mumbai. Staff was very courteous and responsive throughout this place. Food was very good. They do understand the true meaning of the word hospitality. Big disappointment was that I woke up to a loud construction ( tile work) noise from the room right above my room. It took 5 times calling the front desk and for duty manager to personally go and remove the crew from the room for the noise to stop...each time they would stop for a few minutes and start hammering away again. Last time the duty manager removed the crew from the room for the noise to stop...at least for a few minutes and they started back only with one chisel and softer blows this time. I'm sure this was a one off situation but it was completely unacceptable. Duty manager offered to move me but since I was about to leave the hotel in couple of hours I didn't want them to go thru the trouble.

287, Dr. Babasaheb Ambedkar Road Mumbai Maharashtra

Hotel highlights

  • Free parking
  • Onsite dining
  • Spa
  • Outdoor pool and indoor pool

Located in Parel within 2 miles (3 km) of Siddhi Vinayak Temple, ITC Grand Central, a Luxury Collection Hotel, Mumbai is within a few miles (5 km) of other popular sights such as Mahalaxmi Temple. This 242-room, 5-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and an indoor pool. Located centrally in Mumbai, it's also close to Nehru Planetarium and Haji Ali Dargah.


Dining

Enjoy dining at Kebabs and Kurries, one of 3 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. Start each morning with breakfast, served for a fee from 7 AM to 10:30 AM.


Rooms

ITC Grand Central, a Luxury Collection Hotel, Mumbai's 242 air-conditioned rooms provide minibars, coffee makers, and free newspapers. LCD TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Free bottled water, laptop-compatible safes, and phones are other standard amenities.


Property features

At ITC Grand Central, a Luxury Collection Hotel, Mumbai, guests enjoy a full-service spa, an indoor pool, and an outdoor pool. There's free parking, and an airport shuttle (available 24 hours) for INR 1588 per vehicle one way. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a health club, a sauna, and WiFi in public areas.

Room options

Signature Room (ITC One)

King 1 | Sleeps 4

Premier Room, Tower (The Towers)

King 1 | Sleeps 4

Executive Room (Club)

King 1 | Sleeps 4

Executive Room (Exclusive)

King 1 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

88% of guests recommend this hotel

Total of 2194 reviews