Holiday Inn Express Hotel & Suites Mountain Home2.5 out of 5.0
Recent guest reviews
The room smelled clean and refreshing. King bed was comfortable and room was roomy with a chair, foot stool and desk and chair. Also included was a small refrigerator and microwave The shower is roomy and the towels big and soft. The breakfast is hot and many options to choose from.
Clean room,comfy bed and pillows. Breakfast was fantastic. Great hot food and a pancake maker ! Breakfast room is wonderful . Enough room for everybody. Outdoor pool was clean and warm. If you want indoor pool you walk across the parking lot to the Hampton Inn. The same company owns both hotels. The Hampton Inn has a pool and hot tub indoors. It was very clean . We will stay there again when we return to the area.
Needs some updating. The pool area especially. The rooms were kind of run down as well. It was a quick couple day stay for our family so it was fine. Others may be turned off more than we were. The breakfast was good. The staff was excellent and extremely friendly!
My family and I were extremely disappointed with our recent experience at this hotel. We recently stayed at this hotel as a part of a wedding block for my sister's wedding over memorial day weekend. The breakfast offering was poorly staffed and therefore we had a significant wait for most items including coffee which was almost never ready. The pool was freshly filled by a garden hose shortly after we arrived and had a temperature of a bone chilling 60 degrees at its warmest. Upon checkout, we found we had been overcharged by $40 and had to spend several minutes fixing that issue at the front desk. To the credit of the staff, the two individuals at the front desk were courteous the whole time. The most concerning and pressing issue was that during the first full day there, one of the hotel staff stole a highly controlled substance from our toiletry bag. The substance is a prescription drug that our oldest daughter depends on to be able to function daily. We are certain that it was someone on the staff as we did not allow anyone in our room that day and we were not present during the cleaning. Upon discovering this, we asked the front desk to speak to a manager. We were able to connect via a phone call. The manager said that she spoke with the cleaning crew and none of them knew anything of the sort happening. She said there was nothing more that she could or would do. Because of the severity of the issue, we called the local police department as this is considered a felony. The police said that they would look into it but that since the manager already alerted the staff that it was unlikely they would find anything. We typically lock valuables like these medications in the hotel safe but those are not an option at this hotel, perhaps intentionally? Our family battled through the next several days with many issues including my daughter pushing her way through the remaining school year without the aid of her much needed medication given the restrictions on frequency of refills. We are terribly frustrated that we became victims of the happenings at this hotel. We urge an extreme high level of caution should you be forced to stay here as your valuables are not safe. Our complaint notices sent to corporate have been ignored or blown off. DO YOURSELF A FAVOR, book anywhere else!!!!
Had a great experience here. Front desk was friendly. Our room and bathroom were clean. The room was quiet. The beds were comfortable. The breakfast had a decent variety of foods available, eggs, cereal, pancakes, etc. I would stay here again.
My husband and I have stayed in many Holiday Inn Express Hotels and have always been pleased until this one. While the bed/pillows were very comfortable, the carpet was absolutely filthy with stains and some black "substance" on it. The window had standing water in it. Also, some other guests were given the same room key that we had been given and walked in on us!!!
Very clean, great breakfast, and in the heart of Mountain Home. They must be doing something right because they sell out often! Stayed here every time I've visited and plan to when I'm back in a month.
I was very surprised and this Holiday Inn Express exceeded my expectations. The staff was very friendly and knowledgeable about the area. The room was large, clean and fresh smelling. The bathroom was new feeling and the bedding was very comfortable.
We came for a 3 night stay, for a funeral. Walking into the lobby, there was a smell of a pinesol type cleaner. In our room, it hadn't been cleaned very well. Phone and blow dryer were sticky. There was garbage left on the floor. The carpet and furniture were spotted with stains. The air conditioner had a musty/moldy smell that was overwhelming to me. I slept with toilet paper up my nose. We did ask for a different room, when we first saw the condition, but they were full. We checked out in the morning and went to another hotel. The staff was very friendly! They tried to accommodate us and their breakfast was very nice. They did give us a discounted rate for the inconvenience.
Great room and friendly staff so overall great stay for us. Also breakfast was very good which is typical for hi-express. Apparently maintenance is not top priority for this hotel. Most holiday inn express I haved stayed at keep up on maintenance. Example is the broken hot tub mentioned in june review with hotel management response. Still broken in September and while at pool some inquisitive kids checking it out. No umbrellas as mentioned but was evening when we where there. Ice machine on 3rd floor was out. On day two for us, i mentioned to employee. She told us 1st floor ice machine had been out for months. Still very nice stay but appears this hotel is on the decline.
Reviews from Trip Advisor
81% of guests recommend this hotelTotal of 102 reviews