4/10 Poor
Kathryn
Aug 1, 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Repeated Inaccurate & Confusing invoices
I really like The Wild Iris Inn. It has a convenient location. The room was clean, and the breakfast was very good. Unfortunately, The Wild Iris Inn has sent me repeated invoices that are inaccurate. This started weeks before I arrived when they sent an invoice that had the wrong res #, for the wrong amount & the wrong cancellation conditions as posted on hotels.com. I immediately followed up to try to resolve the inaccuracies prior to my arrival as I didn’t want to waste any of my time while on vacation. When I didn’t hear back after more than a week, I followed up yet again. I finally heard back from the Inn explaining that they have a different invoice numbering system than hotels.com; the amount on their invoice is what they get from hotels.com not the higher amount that I had already prepaid & that their cancellation policy is different than the policy on hotels.com. Fortunately, I didn’t have to cancel but I still didn’t appreciate having my time wasted with the confusing & contradictory info about my reservation & no response after I’d already taken my time to try to proactively resolve any issues. Then, after my stay, I found an email that was sent to me at 3:13 AM on my arrival date saying that my “MasterCard” ending in #— had been charged for a completely different amount than what I had already prepaid through hotels.com. Most importantly, I do not have a MasterCard! And I have no cards ending in those digits.
The confusing communication = poor business practices.
Kathryn
Stayed 1 night in Jul 2025
