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Best Western Plus Tree House

2.5 out of 5.0

Recent guest reviews

Got a disappointing welcome by the reception desk staff, Arrived on time at 3 PM but the room was not ready, reception member asked me to wait without any regret from the staff. During the checkout, received an unpleasant smile from the desk member.

Tired from hiking, got to nice room, out to a nice Italian restaurant recommended by the staff, very nice experience.

Was very pleasin with my check in process and first encounter with staff. Very mountain feel, warm. Bar was great and lobby was great. Right off the freeway. Would have rated a 5 but the swim pool was not heated at the time due to mechanical issues.

We are sorry to say that the staff at this hotel needs a great deal more training on how to facilitate questions about poor pool maintenance, lack of items available on there menus and servers for there restaurant. It gets frustrating when you're children get rashes on their bodies from the pool ( they had no explanation why it happened) then they are out of a significant amount of items on the menu with one server and the lady in charge keeps seating guests. Ski week I assume is a pretty lucrative time for Shasta. Be prepared for a larger amount of people...you know they are coming they have reservations. Wish I could of written a better review for the sake of this hotel because with more snow brings more people. Good luck with your retraining your staff.

Hotel was good. Pool was bit cold. Hot tub, well they pour chemicals in hot tub while our kids were in it. Four of the 10 kids in our group got rashes from too much chemicals. Other people staying at hotel there kids ended up with rashes as well. Also in am the restaurant two am we went down was out of very common food.

Friends recommended this hotel. We were very pleased with our over night stay. Clean room, comfortable bed, door to room is in doors so you feel safer and good service. Great location right off the highway plus Black Bear diner is walking distance. P

This hotel has a great view of Mount Shasta. The room was nice and clean. Breakfast was a bit lacking, but we weren't expecting much anyway.

The room was average and at the prices they charge I would think they could be better. They need to clean the filter in the air conditioner, it smells.

This hotel is located on perfect location -- near Castle lake, Siskiyou, Bunny falls. Great for hiking. My daugher loved indoor swimming pool as she enjoyed after the hiking day!

My Husband and I, was there at the end of March 2013. Nice service, grate view clean room close to diversions, water and air are pure better then Central Valley. Check the Weather before you visit. Good Breakfast, the bar has a good selection of wine. Shopping center, restaurants, freeway , lake and water falls are wonderful and close to the Hotel. Ask the Front desk for a room on the 3rd floor mountain view and 2 or 3 doors from elevator. Something you cant control its if the next room the guess has kids, you will here them. The bed: for some people will be ok,. for some one with back problems will hurt next day in the morning so bring your pain pills and enjoy the trip. Good luck..

the room was very clean and comfortable. it was great that they had an indoor pool/Jacuzzi open until 10 PM as it gave us some time to unwind after a long road trip. A complimentary warm breakfast buffer got us started on the right foot for the next leg of our trip.

We had a night stay in Mount Shasta. The location is superb, very easy to find. The staff were helpful and the swimming pool and spa area is nice to relax in. The breakfast buffet here is huge! Very good value in the mornings. The room was non-smoking but it still had a slightly smoky smell and the A/C / heating unit didn't work very well. Overall we had a nice stay and would happily go back.

Good spot to rest and relax after spending the day at Mt. Shasta Ski Park. Nice complementary breakfast buffet.

Awesome breakfast. Way more than the usual continental. Very clean, loved the chalet feeling and amazing view of Mount Shasta.

The beds are hard and uncomfortable. If you like a good Martini....they'll make it.

Stayed there with a friend to climb Mount Shasta. Rooms were clean and fairly spacious. Air conditioner was a window unit but it cooled the room well. The breakfast buffet is free and is a good value. We chose this hotel because it is close to everything in the middle of town. It may be a little more expensive than some of the others, but after looking at the exterior of a few of the other hotels, I am glad we stayed here. My only minor complaint is that they would not let us stow any bags there while we were on the mountain, even though we had reservations for a night after we came down.

This hotel has a lot of potential, but they really need to improve some things. I have actually stayed here several times, and some rooms are better than others, but the inconsistency is as much of a problem as the issues themselves. The walls and doors at this hotel have very little sound insulation. I spent two hours trying to relax and watch a movie while listening to a woman in the next room laugh every few minutes. Clearly her movie was funnier than mine. When I finally decided to wind down and attempt sleep, another hour was wasted listening to people going through the hallways talking. Around midnight I gave up sleep and decided to watch another movie. The beds are showing signs of wear, notably the sinking spots where people have slept so much that the bed is more of a bowl. This doesn't make for a very good nights sleep on top of all the other concerns. The only positive is that everything does seem clean.

Easy to get on/off the interstate. We biked around the local lake,Lake Siskiyou, rented bikes from local shop, swam in the lake, climbed Castle Crags, saw the Fish Hatchery, enjoyed the Fall Colors and had a great weekend.

Every thing was perfect

111 Morgan Way Mount Shasta CA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located within 2 miles (3 km) of Mount Shasta City Park, Best Western Plus Tree House is within 3 miles (5 km) of Lake Siskiyou. This 98-room hotel has 2 restaurants along with conveniences like an indoor pool and free in-room WiFi. In the mountains, the hotel is also a short drive from Hedge Creek Falls and Mossbrae Falls.


Dining

Enjoy dining at the hotel's 2 onsite restaurants: Tree House Restaurant specializes in American cuisine, and serves breakfast; dinner, or Cooper's Bar & Grill offers relaxing pool views. At the end of the day, relax with a drink at the bar/lounge. Start each morning with cooked-to-order breakfast, available for a fee from 6:30 AM to 10:30 AM.


Rooms

All 98 air-conditioned rooms provide microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Pillowtop beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Other standard amenities include free local calls, ironing boards, and desks.


Property features

At Best Western Plus Tree House, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

King 1 | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Mountain View

Queen 2 | Sleeps 4

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Mountain View

Queen 1 | Sleeps 2

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Courtyard View

Queen 2 | Sleeps 4

Guest reviews for Best Western Plus Tree House

Everyone (6) Couples (7) Family (4) Other (1) Friends (1)
2

an expensive & unpleasant stay

Everyone

Got a disappointing welcome by the reception desk staff, Arrived on time at 3 PM but the room was not ready, reception member asked me to wait without any regret from the staff. During the checkout, received an unpleasant smile from the desk member.

By on Jul 3, 2017

Review comment responded on Jul 7, 2017

Please accept our sincere apologies for your room not being ready when you arrived. We had a busy weekend, and lots of people checking out late into the afternoon, giving us little time to get the rooms cleaned. Our staff should have been nothing but sincere and accommodating and I will make sure this is not an issue in the future. Please give us another opportunity to provide you with exceptional service.

5

clean hotel, close to hiking, and restaurants

Everyone

Tired from hiking, got to nice room, out to a nice Italian restaurant recommended by the staff, very nice experience.

By on Jul 3, 2017

Review comment responded on Jul 7, 2017

Your great review is appreciated by us all. Please come back and see us again soon.

4

beautiful hotel

Everyone

Was very pleasin with my check in process and first encounter with staff. Very mountain feel, warm. Bar was great and lobby was great. Right off the freeway. Would have rated a 5 but the swim pool was not heated at the time due to mechanical issues.

By on Apr 22, 2017

Review comment responded on Apr 25, 2017

Thank you for your great review, and we do apologize for the problems with the pool. We are doing everything we can to get this fixed asap.

3

wish it was a better experience...

Everyone

We are sorry to say that the staff at this hotel needs a great deal more training on how to facilitate questions about poor pool maintenance, lack of items available on there menus and servers for there restaurant. It gets frustrating when you're children get rashes on their bodies from the pool ( they had no explanation why it happened) then they are out of a significant amount of items on the menu with one server and the lady in charge keeps seating guests. Ski week I assume is a pretty lucrative time for Shasta. Be prepared for a larger amount of people...you know they are coming they have reservations. Wish I could of written a better review for the sake of this hotel because with more snow brings more people. Good luck with your retraining your staff.

By on Feb 27, 2017

Review comment responded on Mar 7, 2017

Dear Valued Guest ~ Please be assured that our guests health and safety is of our utmost concern. We follow all health codes and guidelines with our pool and spa. I do apologize for the problems you encountered during your stay, and we are addressing these. We do hope you will give us another try to provide you with a great stay.

3
Everyone

Hotel was good. Pool was bit cold. Hot tub, well they pour chemicals in hot tub while our kids were in it. Four of the 10 kids in our group got rashes from too much chemicals. Other people staying at hotel there kids ended up with rashes as well. Also in am the restaurant two am we went down was out of very common food.

By on Feb 23, 2017

Review comment responded on Mar 1, 2017

Please accept our sincere apologies for the problems you encountered while staying with us. Our guests health and safety is our #1 concern, and I can assure you we would never do anything that would put anyone in harm. We follow all health codes and standards set by the Siskiyou County Health Department.

5

stop on our way to central oregon

Everyone

Friends recommended this hotel. We were very pleased with our over night stay. Clean room, comfortable bed, door to room is in doors so you feel safer and good service. Great location right off the highway plus Black Bear diner is walking distance. P

By , from H on May 3, 2016

4

nice hotel near mount shasta

Families

This hotel has a great view of Mount Shasta. The room was nice and clean. Breakfast was a bit lacking, but we weren't expecting much anyway.

By on Mar 2, 2015

3

average

Families

The room was average and at the prices they charge I would think they could be better. They need to clean the filter in the air conditioner, it smells.

By on Jun 11, 2014

4

nice place, nice area for hiking

Families

This hotel is located on perfect location -- near Castle lake, Siskiyou, Bunny falls. Great for hiking. My daugher loved indoor swimming pool as she enjoyed after the hiking day!

By on Feb 18, 2014

4

exelent view

Couples

My Husband and I, was there at the end of March 2013. Nice service, grate view clean room close to diversions, water and air are pure better then Central Valley. Check the Weather before you visit. Good Breakfast, the bar has a good selection of wine. Shopping center, restaurants, freeway , lake and water falls are wonderful and close to the Hotel. Ask the Front desk for a room on the 3rd floor mountain view and 2 or 3 doors from elevator. Something you cant control its if the next room the guess has kids, you will here them. The bed: for some people will be ok,. for some one with back problems will hurt next day in the morning so bring your pain pills and enjoy the trip. Good luck..

By on Apr 7, 2013