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Recent guest reviews

Our room was dirty upon arrival. Towels were thrown on counter, bed looked sat upon and curtains were drawn. When I tried to call front desk no one answered so I went down to it. No one was there for 20 mins. When someone returned she explained they were short staffed. After waiting 20 mins I was told room was ready. Breakfast was free, but terrible. While of course COVID changes things, there was nothing nutritious to be had. Only food available were small packaged muffins or danish or a rock hard frozen scrambled egg and sausage buiscuit to nuke. No fruits, no milk, no orange juice, no bagels, no bread, no cereals, no oatmeal, no bananas, no yogurts or cheese sticks. We ended up paying for breakfast the first day, and stopped off at Walmart to shop for yogurts, apples, bananas and milk. Too bad Comfort Inn use to be great.

Unfortunately, the website had not been updated and pool and the hot tub were closed due to covid. After receiving our key we came into our room to find that our bathroom appeared to be dirty. The sink was covered was visibly dirty. There were visible hairs on our “clean” towels, a beer cap on the floor, and the shower curtain completely missing. We called to the front desk to tell them about this and they just brought us up a curtain and took a few pictures of the bathroom then left. Overall, big disappointment especially the price you are still paying for this room.

When we arrived, the room was not ready. One our beds was unmade and crumpled bedding (apparently clean, but we didn't know it at the time) was piled on the desk. That was remedied fairly soon, but later we realized that we needed to go to the front desk to get bath towels. Two of the lamps didn't work. We had trouble getting on the internet. There was no TV remote in the room. They did provide one once we contacted the front desk. I didn't even go get ice because I overheard someone ask at the front desk about the ice machine on our floor being out of order. The breakfast provided was prepackaged muffins or Danish. We understand that this was due to COVID restrictions, but we still felt that it was substandard fair for full price.

It's centrally located, my Room was clean the bed was comfortable the bathroom was clean and stocked. It's a bit dated and the pool wasn't working when I was there but II didn't care but other people might

The bathroom was gross hole in the wall behind our door in room. Hotel looked like it was falling apart inside missing lights banged up walls .. would never stay again oh and the air conditioning sucked.

Rooms were decent. However, the breakfast was terrible. You pay nearly $200 for a night and expect better. Eggs were cold and selection was very poor.

TV did not work in the room. Poor front desk person is also the maintenance person. PLEASE hire someone for maintenance so the person at the front desk does not have to do BOTH jobs! Room was satisfactory. Typical room in the Poconos. Breakfast was a joke. Have had better at other chain hotels.

breakfast at this place wasn't the greatest however there are restaurants and diners near by.

staff was wonderful. room fair. beds comfortable. outside not very inviting.

Very nice room. Excellent breakfast in the morning

Breakfast was very good however room was substandard. Chairs were stained, door didn’t lock properly and mattress cover was stained. Mattress also had a plastic cover which made bed uncomfortable.

Room needs updating no Room Ceiling was dusty Bathroom was little dirty and had no exhaust fan Carpet had chemical smell Breakfast was good Was ok for overnight !

Stayed at this hotel with a big wedding party. they were very accomidating to us. We all were able to hang out in their comfy lobby, which had multiple tables, chairs & couches. our family was very happy with our stay.

Rate was fair, employees were pleasant. I like the ability to use a pool while traveling but this pool was poorly maintained. Hot tub water was green. Morning breakfast was ok but coffee ran out with a 15 minute delay for a fresh pot.

I was only there for an overnight but it seemed to have things close by which would appeal to travelers such as shopping and restaurants,

they first incorrectly placed us in in a room that had no air conditioning on Sept 11, 2016 with a large table fun absolutely covered in dirt and dust. this all kicked back up into my face as I raced to get it out of the room and away form me, my elderly Mother and my daughter. I have chronic emphysema. This was totally not good . I have pics of the fan. Next, they place us in another room, the correct room, they say with no offer of apologies ,nor regrets whatsoever. However, they did make sure to quickly remove dirt filled fan from the hallway. So the new rom had mold in the bathroom, corners of ceiling in ever room and dust filled vents un bathroom, My breathing is labored two days later

So I was looking to book a place in this vicinity, and saw the pictures for this location and thought it would be great. The lobby area is nice, pool is nice, but that's it. The rooms are outdated, in need of a deep cleaning and updating with new wall paper, bed frames that aren't propped on a couple pieces of wood, touch up paint, etc. You may experience the same disappointment when you get into your room as well. Would never bring my family here, good thing I was on business.

Route 940 Pocono Summit PA

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Comfort Inn & Suites Near Pocono Mountains places you within a 15-minute drive of popular attractions such as Mount Airy Casino and Lake Naomi. This 65-room hotel welcomes guests with free breakfast and conveniences like an indoor pool and a 24-hour fitness center.


Dining

Free on-the-go breakfast is served each morning from 6:00 AM to 10:00 AM.


Rooms

The 65 rooms are air-conditioned and have an array of amenities, including coffee makers, free local calls, and safes. Guests can expect free WiFi and TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Other standard amenities include ironing boards and desks.


Property features

At Comfort Inn & Suites Near Pocono Mountains, guests enjoy an indoor pool, a 24-hour fitness center, and free WiFi in public areas. If you decide to drive, there's free parking. The front desk is staffed 24/7 to help secure valuables, and answer any questions about the accommodations. Additional amenities include a meeting room, a 24-hour business center, and an arcade/game room.

Room options

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Room, 1 King Bed, Accessible, Non Smoking

1 King Bed | Sleeps 2

Suite, 1 King Bed with Sofa bed, Non Smoking

1 King Bed and 1 Double Sofa Bed | Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

2 Queen Beds | Sleeps 4

Guest reviews for Comfort Inn & Suites Near Pocono Mountains

Everyone (12) Couples (7) Business (4) Family (12) Friends (1)
2
Everyone

Our room was dirty upon arrival. Towels were thrown on counter, bed looked sat upon and curtains were drawn. When I tried to call front desk no one answered so I went down to it. No one was there for 20 mins. When someone returned she explained they were short staffed. After waiting 20 mins I was told room was ready. Breakfast was free, but terrible. While of course COVID changes things, there was nothing nutritious to be had. Only food available were small packaged muffins or danish or a rock hard frozen scrambled egg and sausage buiscuit to nuke. No fruits, no milk, no orange juice, no bagels, no bread, no cereals, no oatmeal, no bananas, no yogurts or cheese sticks. We ended up paying for breakfast the first day, and stopped off at Walmart to shop for yogurts, apples, bananas and milk. Too bad Comfort Inn use to be great.

By on Feb 22, 2021

2
Friends

Unfortunately, the website had not been updated and pool and the hot tub were closed due to covid. After receiving our key we came into our room to find that our bathroom appeared to be dirty. The sink was covered was visibly dirty. There were visible hairs on our “clean” towels, a beer cap on the floor, and the shower curtain completely missing. We called to the front desk to tell them about this and they just brought us up a curtain and took a few pictures of the bathroom then left. Overall, big disappointment especially the price you are still paying for this room.

By on Feb 7, 2021

Review comment responded on Feb 9, 2021

We apologize for the room not being completely clean. This is not acceptable, especially during this COVID pandemic. I have already discussed the issues of your room with housekeeping to ensure things like this do not happen again.

4
Everyone

By on Dec 6, 2020

Review comment responded on Dec 10, 2020

Thank you for staying with us. Your feedback is very important to us. Wishing you a healthy and happy holiday season.

2
Family Family

When we arrived, the room was not ready. One our beds was unmade and crumpled bedding (apparently clean, but we didn't know it at the time) was piled on the desk. That was remedied fairly soon, but later we realized that we needed to go to the front desk to get bath towels. Two of the lamps didn't work. We had trouble getting on the internet. There was no TV remote in the room. They did provide one once we contacted the front desk. I didn't even go get ice because I overheard someone ask at the front desk about the ice machine on our floor being out of order. The breakfast provided was prepackaged muffins or Danish. We understand that this was due to COVID restrictions, but we still felt that it was substandard fair for full price.

By on Aug 10, 2020

Review comment responded on Aug 12, 2020

Hello, Thank you for filling out our post-stay survey on your recent stay. I apologize that your room was not completely prepared for you at the time of your arrival. I appreciate your patience as our staff worked to fix the situation for you. Your feedback is appreciated and is being used to improve our performance going forward. I hope that you will provide us with another opportunity impress you in the future.

3
Family

It's centrally located, my Room was clean the bed was comfortable the bathroom was clean and stocked. It's a bit dated and the pool wasn't working when I was there but II didn't care but other people might

By , from nj on Jul 19, 2020

Review comment responded on Jul 20, 2020

Hello AJ, Thank you for the feedback about your stay. I'm glad that you found your room comfortable and well-prepared for your arrival. Our primary goal is to make sure guests feel welcome and relaxed when they arrive in their room. I appreciate your additional notes about parts of the hotel that may feel dated. I would imagine we will be updating those once renovations resume. Thank you for staying with us and we hope to see you in the near future!

2
Family

The bathroom was gross hole in the wall behind our door in room. Hotel looked like it was falling apart inside missing lights banged up walls .. would never stay again oh and the air conditioning sucked.

By , from Syracuse, NY on Jul 4, 2020

Review comment responded on Jul 4, 2020

Hello Annmarie, I appreciate your feedback. I'm very sorry to hear that the room was not prepared for your arrival. We want to provide all of our guests an excellent hospitality experience, and I apologize that we did not provide that for you. We will use your feedback to improve going forward.and hope that you will give us another opportunity to impress you in the future.

2
Family

Rooms were decent. However, the breakfast was terrible. You pay nearly $200 for a night and expect better. Eggs were cold and selection was very poor.

By on Feb 21, 2020

Review comment responded on Mar 28, 2020

Thank you for taking the time to complete our survey about your stay and the Comfort Inn and Suites. We're sorry that you did not enjoy the breakfast options and service. We're using your feedback to improve going forward. We hope you will include us in future travel plans so we may have another opportunity to provide you with an exceptional hospitality experience.

5
Everyone

By on Oct 21, 2019

Review comment responded on Oct 22, 2019

Hello, Thank you for your positive score regarding your stay at Comfort Inn and Suites. Your feedback is important to us and we look forward to your next stay. Christina Nigrelli 570-972-2130

3
Family

TV did not work in the room. Poor front desk person is also the maintenance person. PLEASE hire someone for maintenance so the person at the front desk does not have to do BOTH jobs! Room was satisfactory. Typical room in the Poconos. Breakfast was a joke. Have had better at other chain hotels.

By on Aug 1, 2019

1
Everyone

By on Jun 25, 2019

Comfort Inn & Suites Near Pocono Mountains

3189 Route 940, Pocono Summit, PA 18344
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