The Rye Hotel - One Four Nelson4.0 out of 5.0
Recent guest reviews
I've booked this hotel via phone, it was a luxury package with breakfast and ocean view room. I wanted to have relaxing time with my sister. When we arrived the lady at the reception gave us a room without a view, we told that we have booked an ocean view room and then she said: ok , I need to tell my brother in law that he has to move because guest request is ocean view room. That was a bit weird, then she gave us special phone number in case its going to be loud at night time in the neighbour rooms, I said to my sister: loud? Who gonna be loud in a luxury hotel where people come to relax. Well on Saturday night I understood why she gave us this number. In a neighbour room we saw a huge group teenagers boys and they were party the whole night. I needed to call 3 times night manager to complain. Other thing is that they been party till 7:30 am and we could not sleep. I complained via phone call to a manager. Of course as a customer I'm angry and frustrated about this as I paid lots of money and the end of the story is: management said no refund and that teenagers were not loud. Be aware that they let their family members. They are not on your side at all, it seem to me that they hiding something. At the end of the story Managements opinion it is ok that they been loud till 1:00 am and I could not sleep, its not the reason for a refund. Those boys been drunk and intoxicated, I could hear them vomiting whole night and they beed party till 7:30 am and this is normal for this hotel. If you wanna relax, stay away from this accommodation. They are just don't care about customer complains. Of course they are friendly if you spent money for dinners there or if u arrive but if you complain they are rude. The Manager hang up the phone and just said "have a good day" and didn't wanted to handle this issue. Bad bad bad no stars at all from me.
We booked a room over the net and asked for a beach view room when we walked in all we could see was a tin roof. You had to stand at the end of the balcony to see the beach. The bathroom had no bench space and the water ran all over the floor we put towels down to restrain it. Needs more mirrors. It is very clean and is in a good spot.
Thank you for your care and personal service for my work get away. It started from the first Hello from Judy on reception, thank you for your thoughtfulness to give me a lovely room with a top view, the upgrade was so appreciated. I shall look forward to my return hopefully for longer. Your care was everything. Kim
Lady on reception was kind and friendly. Room was small,no bath,tv didn't work at the start had to call reception who where more then happy to help. Bed was very uncomfortable,room had musky smell,bathroom basin was so ridiculously small couldn't fit face near it to clean. Shower head is too high non adjustable for smaller customers. Toilet doesn't flush properly. Need to upgrade rooms. In need or refurbish!
Free upgrade to superior spa room, so kind and welcoming! Hot springs near by are amazing and packaging this in with the room made it all a great weekend. Would definitely recommend, service staff are incredible.
We tried to call them to see if we could check in at 1pm instead of 2pm. It said their offices were closed and only open between certain hours. I was calling at 10am which was during their opening hours. It went to voicemail so I left a message. Someone called me and left a message. I called again and it said they were closed. I just wasn't getting anywhere!! When we got into our room I called reception to get the Wi-Fi password and help with the heater though i again left 6 voice messages and no return call!! I called through to the night manager (at 2pm) and it went through to the gaming area and the lady said someone would call me back which no-one did. The service here was absolutely shocking! Rooms are nothing special and it's extremely loud inside the room. The only good thing is that it's great location
Having stayed at One Four Nelson for 2 nights, we wouldn't hesitate to recommend it to anyone looking for great accomodation in a central location. Our king spa room was spacious, very clean and had all we could ask for. The apartments are secured with access to guests and staff only, and parking was readily available. The staff were professional, friendly and clearly experienced. Sonia made sure our anniversary stay was all we could hope for and more, by providing us with a few little extras that we greatly appreciated!
My gf and I were down the peninsula for a wedding. We booked one four Nelson at the last minute and we are glad we did. We had a massive modern room over looking the Rye beach. It's one of the only accommodations along that stretch with a view of the water. It's right in the heart of Rye and opposite the pier. So if you want modern accommodation in Rye this is the place to stay. We also had a spa bath!
This is our go-to hotel when we visit Rye. The Best Western chain has always been good to us. The rooms are a decent size and was at a good temperature when we arrived. The rooms wrap around a central pool and hot tub that looked well maintained, though we did not use it. The bathrooms are small but modern. The usual amenities were there - fridge, microwave, safe, self-laundry, etc. The hotel is attached to the Rye Hotel, so an air-conditioned location to get a drink or have a meal was just outside the door. The beach in out the door, past the hotel and across the road. Overall a solid location for basing a Rye trip.
This is my 3rd trip at this hotel cause its so close to the hot springs and central to shops. We had bit trouble sleeping due to some loud tenants next morning they changed us to a different room away from that crowd .The staff are amazing they went out of there way to make our stay perfect thanks so much
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Outdoor pool
The Rye Hotel - One Four Nelson is located 2.7 mi (4.3 km) from The Dunes Golf Links and within a 10-minute drive of Pennisula Hot Springs. This 30-room, 4-star motel has a restaurant, an outdoor pool, and free in-room WiFi. It's in central Rye and also a short drive from Sorrento Front Beach.
Enjoy a leisurely bite to eat at the onsite restaurant, or have a drink at the bar/lounge. For your convenience, breakfast is available for a fee.
All 30 air-conditioned rooms feature balconies, refrigerators, and free bottled water. TVs come with cable channels, and free WiFi keeps guests connected. Bathrooms have hair dryers and free toiletries. Ironing boards and desks are other standard amenities.
At The Rye Hotel - One Four Nelson, guests have access to an outdoor pool, free WiFi in public areas, and conference space. If you drive, take advantage of free parking. Helpful staff can provide tour or ticket assistance and luggage storage. Additional amenities include a terrace, laundry facilities, and a garden.
Reviews from Trip Advisor
79% of guests recommend this hotelTotal of 157 reviews