Hotel Ilebal2.5 out of 5.0
Recent guest reviews
I stayed here for one nigjt with my boyfriend when we were in town for a wedding. The hotel is not "ordinary", it has lots of stairs and separate buildi gs and is all connected by the pool area. I liked this a lot because it's unusual. The rooms are nice, clean, and overall pretty. They have parking and are close to downtown.
Nice hotel. Very clean. Large rooms. Lots of stairs. Valet parking. Quaint. Nice pool and garden area. Workers very friendly and helpful. One of the bellmen spoke English, so that was very nice. Thought we were within walking distance, .4-.6 m. Because the road is windy, so you have to take a cab, but they are cheap. Would stay again.
The lady at the front desk was rude and was smoking. Plumbing sounds scary when other rooms flush or shower. Management contacted me asking to delete the review I left on google places, I took away one more star.
As a foreigner living Mexico City, I was curious to know the 'city of the eternal spring' as they call Cuernavaca. Well, before speaking of the hotel, I must in three lines describe this city. Cuernavaca is little town, very close to the capital, where many people have country houses in. They say it's touristic, but I couldn't see any other foreigner but me and my friends. The spring stuff is only about the weather. You won't find flowers everywhere. So, the first thing that called my attention in Ilebal was the size of the hotel. It seems huge in the pictures they show in their website, but it's a small hotel. The swimming pool size was frustrating - it's only one and little. Attention: they do not have a restaurant. But hotel is not far from city center where in can find many restaurants. You must walk up a little hill and in 10 minutes you are there. But avoid going there during the night: local people advised us it can be dangerous. Rooms were spacious, but they do not have air conditioning. And Cuernavaca is warm. Now, they offer rooms with 'Mountain View´. Mountain View? We chose this one and all that we could see was a little hill, with a dingy slummy house in front of our window! Apart, the internet not was not working there. They say internert is available everywhere in the hotel, but in some rooms it does not work. On the other hand, staff was quick and kind in changing us for other room. Swimming pool view was much better, even with the hundred children playing and screaming up to 11pm in the pool, in a beautiful summer saturday night.... Oh! I must be fair to say that on Sundays, they bring you super nice breakfast in basket to your room. That was the best thing in this hotel.
The Ilebal is a lovely hotel with a pool, clean rooms, friendly staff. The only downfall or upfall, lol is the walk into the centre. The staff were super friendly and helpful. The rooms was spotless and the gardens, pool area and courtyard was calming. I would definitely stay there again.
What a disappointment to find out that the pool was empty with stone piles around the rim when we arrived. The receptionist claimed "it all happened yesterday" which was a clear lie. There was some serious work going on but no one working in the afternoon. No pool and an eyesore that can't be avoided. We had a 3-day reservation and had to settle for paying for the first night, even though we left as soon as we could. It was outright theft. We ended up going to La Casa Azul and had a fabulous stay. February 14, 2013
I booked the hotel based on reviews expecting a wonderful place to bring my family, and possibly book the hotel for our upcoming wedding. We booked 2 rooms that included queen beds, free breakfast, and a crib. What we received was 1 twin bed, no breakfast and we had to pay for the crib. We showed the hotel manager our confirmation along with what was included. She said that it was not her problem, and did noting to elevate the problem. She admitted that I had not received these accommodations and that it was printed on hotels.com. She was very rude, as was the boy who worked the front desk. He laughed at the problem. I just can't believe the attitude. I traveled a lot in my lifetime so far. I have stayed in cars, hostels, motels, and boutique hotels and know what to expect ahead of time. This was the worst service ever. Please choose another hotel.
Cuernavaca is nice, not that I would like to go again, I would rather go to Guanajuato or Taxco; however during my stay it was overall ok. The Hotel is nice, rooms are very spacious and so the bathroom, however there’s a hot water problem, need to run the water a whole wile before getting it hot. Swimming pool is clean with nice lounging chairs to spend a nice afternoon after walking through the streets. There’s a good maintenance of the place, everything is in order and clean. There’s no air condition, but a selling fan, weather may be hot during the day but it refreshes during the night. Bed is great and so the service from the front desk. My only concerns were problems with the cable TV, every night we had to call to inform it and the main issue was with the cable company or so they said… Then the other thing is that to get to the historical part of the town you need to walk about 10 minutes, few of those minutes are up the hill it may not be bad during the day, but not recommended during the night. There are no sidewalks or lightening in the streets and at the time Cuernavaca is not safe to be walking around in such areas. We were advised by few people not to walk late at night in dark places or in the outsides of the Zocalo.
Contrary to a few of the reviews we read about the Hotel Ilebal, we found the staff pleasant and helpful, the room clean and well appointed. The prices via the Internet greatly discounted. It was nice to have a ceiling fan that worked well because it was July: warm and humid. The Hotel is located a few blocks from the zocalo. In spite of being near "downtown," the nights were very quiet and we slept well. The walk to the zocalo and restaurants from the hotel was short albeit up hill. We felt safe even walking back to the hotel after dark. We would definitely stay there again and freely recommend it to our friends.
I highly recommend this hotel. I was there in February and have spent weeks fantastic. The place is just beautiful and has very good taste(which to me is very important). The rooms are clean and well equipped, the staff is very friendly and it is very well located, near the city center. So if you go through Cuernavaca do not hesitate to stay at this hotel will not be disappointed :) also you can relax and have your breakfast next to the pool and jump later on if you feel like!
Reviews from Trip Advisor
73% of guests recommend this hotelTotal of 82 reviews